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Books > Business & Economics > Business & management > E-commerce

Futureproof - How To Get Your Business Ready For The Next Disruption (Paperback): Minter Dial, Caleb Storkey Futureproof - How To Get Your Business Ready For The Next Disruption (Paperback)
Minter Dial, Caleb Storkey
R454 R407 Discovery Miles 4 070 Save R47 (10%) Ships in 12 - 17 working days

Futureproofpaints a complete picture of the major disruptive forces currently facing us -defining them, mapping them out and putting them into context. First understand the Mindsets you need to be fully ready for disruption -what qualities do you need to have, how can you develop them and what should you do next?

Next, discover the 12 Forces that are shaping our world: including the new technologies, how they are used and related, the potential Impact of the disruption and how you can to turn them into enablers for your business.

For each of the Forces, you'll discover:

  • What is it and why is it disruptive?
  • What do you need to know now?
  • What do you need to do next?

BE READY, BE FUTUREPROOF
Streams of Income - Living the Multiple Income Streams Dream (Paperback): Ryan Reger Streams of Income - Living the Multiple Income Streams Dream (Paperback)
Ryan Reger
R258 R221 Discovery Miles 2 210 Save R37 (14%) Ships in 12 - 17 working days

Streams of Income is a guide to making the ideal day an everyday occurrence by building multiple streams of income. Multiple streams of income might sound nice, but is it actually possible? YES! Anyone can build a business that creates multiple streams to supplement income or maybe even provides a way to leave their current job. In Streams of Income, online business coach Ryan Reger unpacks the three main online business models and helps readers determine which one is the best fit for them. He also provides the resources readers need to take action and even goes into discovering the "why" for starting an online business. Whether the goal is to spend more time with family, be able to give more to important causes, or saving for kids' college or retirement, Ryan gives readers the tools they need to reach their goals and live the multiple income streams dream.

Handbuch E-Money, E-Payment & M-Payment (German, Hardcover, 2006 ed.): Thomas Lammer Handbuch E-Money, E-Payment & M-Payment (German, Hardcover, 2006 ed.)
Thomas Lammer
R3,809 Discovery Miles 38 090 Ships in 12 - 17 working days

Im Zuge der Bem hungen um einen einheitlichen europ ischen Zahlungsverkehrsraum, die sogenannte Single Euro Payment Area, gewinnt der bargeldlose Zahlungsverkehr auch im Retailbereich zunehmend an Bedeutung. Innovative Zahlungsmethoden wie Electronic Money, Electronic Payment und Mobile Payment sind bereits wichtige Themen und werden zweifellos den Zahlungsverkehr der Zukunft noch st rker bestimmen. Das vorliegende Handbuch bietet einen umfassenden und kenntnisreichen Einblick in dieses hochaktuelle Gebiet. Internationale ZahlungsverkehrsexpertInnen stellen die aktuellen Entwicklungen ebenso wie sicherheitstechnische, rechtliche und politische Aspekte innovativer Zahlungsverkehrsformen dar, liefern detaillierte Analysen von Praxisbeispielen und beantworten die Frage, welche Faktoren aus Sicht der unterschiedlichen Stakeholder f r den Erfolg von Zahlungsverkehrsl sungen entscheidend sind.

Search - How the Data Explosion Makes Us Smarter (Hardcover): Stefan Weitz Search - How the Data Explosion Makes Us Smarter (Hardcover)
Stefan Weitz
R899 Discovery Miles 8 990 Ships in 12 - 17 working days

Search is as old as language. We've always needed to find something in the jumble of human creation. The first web was nothing more than passing verbal histories down the generations so others could find and remember how not to get eaten; the first search used the power of written language to build simple indexes in printed books, leading to the Dewey Decimal system and reverse indices in more modern times. Then digital happened. Besides having profound societal impacts, it also made the act of searching almost impossibly complex for both engines and searchers. Information isn't just words; it is pictures, videos, thoughts tagged with geocode data, routes, physical world data, and, increasingly, the machines themselves reporting their condition and listening to others'. Search: How the Data Explosion Makes Us Smarter holds up a mirror to our time to see if search can keep up. Author Stefan Weitz explores the idea of access to help readers understand how we are inventing new ways to search and access data through devices in more places and with more capabilities. We are at the cusp of imbuing our generation with superpowers, but only if we fundamentally rethink what search is, how people can use it, and what we should demand of it. "Search: How The Data Explosion Makes Us Smarter" is the first title from GreenHouse Collection. Created by the founders of Insight Labs, the world's first philanthropic think tank, GreenHouse Collection features books that encourage deeper exploration and inquiry to inform new models for social good.

The Constant Contact Guide to Email Marketing (Hardcover): Eric Groves The Constant Contact Guide to Email Marketing (Hardcover)
Eric Groves
R524 Discovery Miles 5 240 Ships in 12 - 17 working days

The leading email marketing firm shows you how to create high-impact, low-cost campaigns

Email marketing is an incredibly cost-effective way to establish and build relationships that drive business success. But, it can also be a challenge because the inbox is a hostile environment. Whether your email is noteworthy--or an annoying waste of your customer's time--depends on your ability to stick to stick the fundamentals of good marketing and authentic relationship building.

"The Constant Contact Guide to Email Marketing" presents best practices and relationship-building principles from America's leading email marketing firm. With over 280,000 small business and non-profit clients, Constant Contact is constantly testing and learning what works and what doesn't, and it's all here. There's no other email guide on the market that provides this level of comprehensive, practical guidance. Whether you're starting your own small business or need to grow on a shoestring budget, this book will get you up to speed fast.

Learn about: Ten email pitfalls that will get your business into troubleTen things your customers expect you to doThe "soft" benefits of email marketingUsing email in combination with other marketing effortsHow four types of permissions can make or break your strategyBuilding an email list that is valuable and effectiveCreating valuable contentChoosing an effective, professional email formatEnsuring your emails are delivered, opened, and read

With "The Constant Contact Guide to Email Marketing," you'll learn to avoid the common mistakes of email marketing, give your customers content they love, and combine an effective email marketing strategy with your traditional marketing efforts--giving you way more bang for your marketing buck.

Tecnicas Avanzadas de Blogs Para Crear Ingresos Pasivos en Linea - !Aprenda Como Construir un Blog Rentable, Siguiendo los... Tecnicas Avanzadas de Blogs Para Crear Ingresos Pasivos en Linea - !Aprenda Como Construir un Blog Rentable, Siguiendo los Mejores Metodos de Escritura, Monetizacion y Trafico Para Ganar Dinero Como Blogger hoy! (Spanish, Hardcover)
Thiago Rivera
R581 Discovery Miles 5 810 Ships in 10 - 15 working days
What's Your Business? - Corporate Design Strategy Concepts and Processes (Paperback): Claire T. Tomlins What's Your Business? - Corporate Design Strategy Concepts and Processes (Paperback)
Claire T. Tomlins
R1,244 Discovery Miles 12 440 Ships in 12 - 17 working days

What's Your Business? offers a comprehensive pathway through the subject of corporate design clarifying the relationship between corporate design and corporate strategy and the terms identity, brand, image, communication and reputation. The book explores the impact of developing digital technology on brand creation and positioning in a marketplace, through symbolic and coherent design. A local market trader may buy a van, promote his business on a blackboard and proclaim 'daily special offers'. Corporations use computers, design websites and communicate with global clients through social media. Yet each business started with an idea and developed a distinctive existence. What's Your Business? helps you turn a business idea into reality by establishing its existence, ethos, message and activities. By integrating corporate and design strategy with creative inputs Claire Tomlins illustrates the subject's diversity. She ensures businesses set goals, strategies and plans whilst ensuring they recognise an identity that sparks the corporate design strategy and creative inputs that manifests the company's aesthetic for marketing purposes; including design management, Intellectual Property topics and measures. Business people wishing to know how design can provide added value to their organisation will find this book useful, including where they could contribute. Academic concepts and definitions are updated and explanations are provided to business and design students on where each of their skillsets can contribute to a business.

Strategic Digital Transformation - A Results-Driven Approach (Hardcover): Alex Fenton, Gordon Fletcher, Marie Griffiths Strategic Digital Transformation - A Results-Driven Approach (Hardcover)
Alex Fenton, Gordon Fletcher, Marie Griffiths
R3,983 Discovery Miles 39 830 Ships in 12 - 17 working days

Emerging technologies are having a profound impact upon business as individuals and organisations increasingly embrace the benefits of the 'always on' attitude that digital technologies produce. The use of the web, apps, cloud storage, GPS and Internet-connected devices has transformed the way we live, learn, play and interact - yet how a business can fully benefit from this transformation is not always clear. In response, this book enables students and business leaders to take a strategic and sustainable approach to realising the value of digital technologies. It offers results-driven solutions that successfully transform organisations into data-driven, people-focused businesses capable of sustainably competing at a global level. Split across four key parts, the material moves through understanding digital business to planning, implementing and assessing digital transformation. The current challenges facing all small organisations, including limited resources, financial pressures and the lack of dedicated IT departments, are explored. The authors consider the ways in which innovation can increase competitive advantage, how innovative business models can create new opportunities and how a data-driven perspective can release embedded value within the organisation. Contemporary international case studies and examples throughout each chapter bridge theory with practical application and systematically document the patterns of activities that enable success. This textbook is a vital resource for postgraduate and undergraduate students of digital business, innovation and transformation. By showing how to initiate digital transformation across an organisation, it will prepare business owners, directors and management of small- and medium-sized businesses to take strategic advantage of new and emerging technologies to stay ahead of their competition.

Digital Marketing for Executives and Managers (Hardcover): Nicholas McDowell Digital Marketing for Executives and Managers (Hardcover)
Nicholas McDowell
R3,614 R3,170 Discovery Miles 31 700 Save R444 (12%) Ships in 10 - 15 working days
Strategy For A Networked World (Paperback): Rafael Ramirez, Ulf Mannervik Strategy For A Networked World (Paperback)
Rafael Ramirez, Ulf Mannervik
R1,019 Discovery Miles 10 190 Ships in 12 - 17 working days

During the 1980s and 1990s, Richard Normann and his colleagues developed an original approach to strategy, based on seeing value as inherently co-produced in systems. Their 'Value Creating Systems' approach was a strong contrast to the idea of 'competitive advantage' that defined strategy at the time. The approach focuses on the design of the 'offerings' that define relationships among co-producers, and which connect actors in fields which transcend traditional industry borders. In the contemporary networked world, where consumers become co-producers, the ideas Normann and his colleagues developed towards strategy are uniquely effective in explaining and guiding practice.Strategy for a Networked World revisits and further develops these ideas. It is co-authored by two long-standing colleagues of Normann, Rafael Ramirez and Ulf Mannervik, who have successfully applied these ideas to their own consultancy practice. This book provides the theoretical basis for strategies of value co-creation, an accessible methodology and practical guidance, case studies of Facebook and the World Economic Forum, and examples of successful collaborations with organisations such as EDF, Scania, Essity and Shell.Designed to advise strategists and business developers working in uncertain, complex and turbulent contexts, it is suitable both for practitioners and for academics, combining theory and the means to turn it into practice. It will also serve as a valuable contribution to MBA classes and towards the development of more effective business strategies.

Enterprise 2.0 - Social Networking Tools to Transform Your Organization (Paperback): Jessica Keyes Enterprise 2.0 - Social Networking Tools to Transform Your Organization (Paperback)
Jessica Keyes
R1,758 Discovery Miles 17 580 Ships in 12 - 17 working days

Enterprise 2.0 (E 2.0) has caught the collective imagination of executives who are innovating to radically change the face of business. E 2.0 takes full benefit of social networking, including blogs, discussion boards, mashups, and all that is sharable and combinable. Examining organizations and their social activities, Enterprise 2.0: Social Networking Tools to Transform Your Organization considers the complete spectrum of social media and social activities available to your business. It not only offers a hands-on, practical assessment of "what to do," but also "how to do it." Demonstrating how to utilize social networking within diverse functional areas, the book: Describes the functions of social networking in the context of today's enterprise Details how to make the best use of blogs, discussion boards, and workspaces in an organizational setting Supplies a complete discussion on how to prepare staff for social enterprising Explains how to measure and manage social networking This book includes discussions of social networking in enterprise activities such as human resources, risk management, operations, and project management. It describes the utility and role of social networking on a department by department basis, explains how to integrate social enterprising with knowledge management, and supplies helpful insights into legal, performance, and measurement issues. Touching on key security and privacy issues, the book clearly illustrates how social networking and E 2.0 can help improve risk management in your organization.

Satellite Marketing - Using Social Media to Create Engagement (Paperback): Kevin Popovic Satellite Marketing - Using Social Media to Create Engagement (Paperback)
Kevin Popovic
R1,048 Discovery Miles 10 480 Ships in 12 - 17 working days

Satellite marketing uses multiple social media sites as a series of marketing sub-stations or "satellites." Each satellite is a stand-alone marketing effort, which means that if and when your prospects are engaged, they are being introduced to your brand, your product and services, and your community of users. Prospects presented with a call to action through satellite marketing are more likely to act because they are actively engaged with your message. Identifying opportunities for social media within integrated marketing communications, Satellite Marketing outlines a proven process to help you create an actionable strategic plan based on measurable goals. It provides business owners, CEOs, CMOs, and sales people with a comprehensive strategy for leveraging new media and integrating it with conventional marketing tactics. Traditional marketing is still important, and the context of social media will make traditional tactics more effective. Dispelling many of the myths surrounding social media, this book will help you: Develop an effective social media strategy to boost sales and brand awareness Identify and target relevant markets Create, deploy, and maintain effective satellites Measure the success of your satellite marketing campaigns The book explains why successful marketing has evolved from product-centric to customer-centric. It presents valuable lessons learned from established communications channels that apply to social media. It also details a step-by-step process to help you identify measurable goals, better understand your audience, create a strategy, select the appropriate social media, build engagement, develop a communications plan, and monitor performance. This book is written by Kevin Popovic, the Founder of Ideahaus (R). Mr. Popovic is a speaker, educator, and was recently named a Top 20 Digital Marketing Strategist for 2015 by the Online Marketing Institute.

Information und Kommunikation - Technik und Anwendung in Wirtschaft und Medien (German, Hardcover, 1998 ed.): Peter Bienert Information und Kommunikation - Technik und Anwendung in Wirtschaft und Medien (German, Hardcover, 1998 ed.)
Peter Bienert
R2,971 R2,597 Discovery Miles 25 970 Save R374 (13%) Ships in 12 - 17 working days

Das Werk ist verst ndlich geschrieben und didaktisch strukturiert. Die Zusammenfassungen der einzelnen Abs tze und Kapitel erm glichen eine extrem schnelle Orientierung und verhelfen ohne Umwege zu den ben tigten Informationen.

Crushing It with Social Media Marketing - Discover Top Entrepreneur Viral Network and SEO Strategies for YouTube, Instagram,... Crushing It with Social Media Marketing - Discover Top Entrepreneur Viral Network and SEO Strategies for YouTube, Instagram, Facebook, Twitter While Advertising Your Personal Brand and Business (Paperback)
Donald Reammsei
R484 R400 Discovery Miles 4 000 Save R84 (17%) Ships in 10 - 15 working days
Don't Sleep on It - Turn Your Passion & Expertise into a Profitable Online Business (Paperback): Kavit Haria Don't Sleep on It - Turn Your Passion & Expertise into a Profitable Online Business (Paperback)
Kavit Haria
R383 R330 Discovery Miles 3 300 Save R53 (14%) Ships in 12 - 17 working days

Don't Sleep On It! is a call to action for people to wake up and live their best life by taking what they know and who they are and unleashing it in the world, all while creating their very own profitable online business. So many people want to start a business, but don't know what to do. With 10 years of online building experience, Kavit Haria guides readers through the steps to turn their passions and interests-their expertise and knowledge-into a profitable online business. When you light a fire in someone else, you can change the world. Whether you know it or not, what you know at this time is what someone else needs in order to overcome their challenges, remedy their pain, or solve their problem. Stop trading time for money, and start sharing what you know and earning from your own online, profitable business. Wake up and live your best life!

International Operations Management (Hardcover): Gerhard J. Plenert International Operations Management (Hardcover)
Gerhard J. Plenert
R1,342 R1,151 Discovery Miles 11 510 Save R191 (14%) Ships in 12 - 17 working days

The book teaches international operations concepts which are being employed by leading organizations to secure and sustain competitive advantage in the 21st Century marketplace.

Beyond E-Business - Towards networked structures (Paperback): Paul Grefen Beyond E-Business - Towards networked structures (Paperback)
Paul Grefen
R1,799 Discovery Miles 17 990 Ships in 12 - 17 working days

In Beyond E-Business: Towards Networked Structures Paul Grefen returns with his tried and tested BOAT framework for e-business, now fully expanded and updated with the very latest overview of digitally connected business; from business models, organization structures and architecture, to information technology. What used to be termed "e-business" is now simply business as usual. Today's successful organizations are complex; they are part of dynamic business networks built on digital channels, going far beyond traditional e-business. This text provides invaluable insights of modern e-business integrated with networked business, going much further than the usual analysis of traditional e-business texts. Included is coverage of the Big Five-social media, mobile computing, big data, cloud computing, and the internet of things --as well as service-oriented business and technology. This essential text provides a compact roadmap to networked e-business for engineering, information systems or business students as well as professionals in the field.

Changing Face Of E-commerce In Asia (Hardcover): Abhishek Behl, Pankaj Dutta, Pratima Amol Sheorey, Chris Rowley Changing Face Of E-commerce In Asia (Hardcover)
Abhishek Behl, Pankaj Dutta, Pratima Amol Sheorey, Chris Rowley
R3,684 Discovery Miles 36 840 Ships in 9 - 15 working days

Asia has been a hub for e-commerce companies in the past decade and the growth trajectory narrates the story of bright future. Its growth has largely impacted the economic, social and technological advancements in every country and contributed to global trade. Nonetheless, the success and failure of e-commerce companies lies on various factors, some of which include product pricing, competition, strategies and business models. However, with surveys in India indicating how sale of counterfeit products remains a significant problem for online shoppers across many e-commerce sites, e-commerce companies claim they are taking tough steps to ensure that counterfeit products do not make their way to customers, by delisting fraud sellers, using tamper-proof packaging and monitoring warehouses.This book aims to unwrap the stories of e-commerce companies in Asia and how they have contributed to the society. It discusses the growth and failures of some e-commerce giants and looks at both theoretical and practical aspects of e-commerce by presenting the issues, challenges and successes of e-commerce businesses. It examines interdisciplinary and transdisciplinary aspects from micro and macro perspectives and links disciplines like strategy, management, entrepreneurship, competitiveness, finance, technology and operations.

Creating Signature Stories - Strategic Messaging that Energizes, Persuades and Inspires (Paperback): David Aaker Creating Signature Stories - Strategic Messaging that Energizes, Persuades and Inspires (Paperback)
David Aaker
R331 Discovery Miles 3 310 Ships in 12 - 17 working days

Stories are orders of magnitude which are more effective than facts at achieving attention, persuading, being remembered, and inspiring involvement. Signature stories-intriguing, authentic, and involving narratives-apply the power of stories to communicate a strategic message. Marketing professionals, coping with the digital revolution and the need to have their strategic message heard internally and externally, are realizing that a digital strategy revolves around content and that content is stories. Creating Signature Stories shows organizations how to introduce storytelling into their strategic messaging, and guides organizations to find, or even create, signature stories and leverage them over time. With case studies built into every chapter, organizations will realize the power of storytelling to energize readers, gain visibility, persuade audiences, and inspire action.

Cloud Surfing - A New Way to Think About Risk, Innovation, Scale & Success (Hardcover): Tom Koulopoulos, Jim Champy Cloud Surfing - A New Way to Think About Risk, Innovation, Scale & Success (Hardcover)
Tom Koulopoulos, Jim Champy
R940 Discovery Miles 9 400 Ships in 12 - 17 working days

When people hear "the Cloud," they think of cloud computing, just a sliver of what the Cloud is today. The Cloud has grown: it represents the consummate disruptor to structure; a pervasive social and economic network that will soon connect and define more of the world than any other political, social, or economic organization. The Cloud is the first megatrend of the twenty-first century, one that will shape the way we will address virtually every challenge we face for at least the next 100 years. It is where we will all live, work, and play in the coming decades. The Cloud is ?where your kids go to dive into online play. It's where you meet and make friends in social networks. It's where companies find the next big idea. It's where political campaigns are won and lost. Cloud Surfing is the groundbreaking book that will explain how to access the full value of the Cloud and how to embrace its possibilities.

Between the Spreadsheets - Classifying and Fixing Dirty Data (Paperback): Walsh Between the Spreadsheets - Classifying and Fixing Dirty Data (Paperback)
Walsh
R1,176 R1,069 Discovery Miles 10 690 Save R107 (9%) Ships in 12 - 17 working days

Dirty data is a problem that costs businesses thousands, if not millions, every year. In organisations large and small across the globe you will hear talk of data quality issues. What you will rarely hear about is the consequences or how to fix it. Between the Spreadsheets: Classifying and Fixing Dirty Data draws on classification expert Susan Walsh's decade of experience in data classification to present a fool-proof method for cleaning and classifying your data. The book covers everything from the very basics of data classification to normalisation and taxonomies, and presents the author's proven COAT methodology, helping ensure an organisation's data is Consistent, Organised, Accurate and Trustworthy. A series of data horror stories outlines what can go wrong in managing data, and if it does, how it can be fixed. After reading this book, regardless of your level of experience, not only will you be able to work with your data more efficiently, but you will also understand the impact the work you do with it has, and how it affects the rest of the organisation. Written in an engaging and highly practical manner, Between the Spreadsheets gives readers of all levels a deep understanding of the dangers of dirty data and the confidence and skills to work more efficiently and effectively with it.

Trading intradia para principiantes - Fundamentos y consejos para el trading intradiario. (Spanish, Hardcover): Andres Perez Trading intradia para principiantes - Fundamentos y consejos para el trading intradiario. (Spanish, Hardcover)
Andres Perez
R593 Discovery Miles 5 930 Ships in 12 - 17 working days
Internet+ and Electronic Business in China - Innovation and Applications (Hardcover): Qiongwei Ye, Baojun Ma Internet+ and Electronic Business in China - Innovation and Applications (Hardcover)
Qiongwei Ye, Baojun Ma
R3,585 Discovery Miles 35 850 Ships in 12 - 17 working days

Internet + and Electronic Business in China is a comprehensive resource that provides insight and analysis into E-commerce in China and how it has revolutionized and continues to revolutionize business and society. Split into four distinct sections, the book first lays out the theoretical foundations and fundamental concepts of E-Business before moving on to look at internet+ innovation models and their applications in different industries such as agriculture, finance and commerce. The book then provides a comprehensive analysis of E-business platforms and their applications in China before finishing with four comprehensive case studies of major E-business projects, providing readers with successful examples of implementing E-Business entrepreneurship projects.

Content Management mit XML - Grundlagen und Anwendungen (German, Hardcover, 2., uberarb. Aufl. 2003): J Eisenbiegler Content Management mit XML - Grundlagen und Anwendungen (German, Hardcover, 2., uberarb. Aufl. 2003)
J Eisenbiegler; Edited by Gunther Rothfuss, Christian Ried; Contributions by M. Erdmann, S Jekutsch, …
R1,929 Discovery Miles 19 290 Ships in 12 - 17 working days

"Content Management mit XML" wendet sich an Mediendesigner und Entscheider im Bereich Electronic Publishing, die eine fundierte Antwort auf die Frage benAtigen, ob und in welchem MaAe XML fA1/4r Content Management-Aufgaben geeignet ist, also fA1/4r die Erzeugung, Aufbereitung, PrAsentation und Wiederverwendung von Inhalten. Hierzu werden die funktionalen, technologischen und konzeptionellen Grundlagen sowhl des Content Management-Prozesses wie auch des XML-Standards herausgearbeitet und prAsentiert und damit verdeutlicht, warum XML die SchlA1/4sseltechnologie beim Aufbau von Content Management-Prozessen aller Art ist. Vertiefte XML-Kenntnisse werden nicht vorausgesetzt. A"hnlichkeiten und Unterschiede zwischen XML, HTML und Datenbanken werden herausgearbeitet und der Einsatz von XML in kommerziell verfA1/4gbaren Produkten vorgestellt. In der 2. Auflage wurden die Neuerungen und Fortschritte besonders bei der Standardisierung berA1/4cksichtigt.

Global e-commerce - Impacts of National Environment and Policy (Hardcover, New): Kenneth L. Kraemer, Jason Dedrick, Nigel P.... Global e-commerce - Impacts of National Environment and Policy (Hardcover, New)
Kenneth L. Kraemer, Jason Dedrick, Nigel P. Melville, Kevin Zhu
R3,478 R3,180 Discovery Miles 31 800 Save R298 (9%) Ships in 12 - 17 working days

Are the Internet and e-commerce truly revolutionizing business practice? This book explodes the transformation myth by demonstrating that the Internet and e-commerce are in fact being adapted by firms to reinforce their existing relationships with customers, suppliers, and business partners. Detailed case studies of eight countries show that, rather than creating a borderless global economy, e-commerce strongly reflects existing local patterns of commerce, business, and consumer preference, and its impact therefore varies greatly by country. Paradoxically, while e-commerce is increasing the efficiency, effectiveness, and competitiveness of firms, it is also increasing the complexity of their environments as they have to deal with more business partners and also face greater competition from other firms. This incisive analysis of the diffusion and impact of e-business provides academic researchers, graduates, and MBA students with a solid basis for understanding its likely evolution.

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