Retailers are in difficult times. The recession, global competition, government regulation and the growth of the Internet mean that costs are rising but margins are increasingly squeezed. Cor Molenaar's Shopping 3.0 offers an engaging, convincing and well-researched manifesto for the future of retailing; a manifesto which encourages retailers to switch their approach from a strategy that is based around transactions to one that is based around customers. Logic dictates that there is no one single strategy that will work for all retailers; some of them may indeed benefit from investing in e-retailing solutions and the Internet but for others, success will lie in developing a service based on customer experience or one with some apparently bespoke elements; a strategy to appeal to customers as individuals. Shopping 3.0 examines all these changes. It sketches the world of consumers; those who make their purchases from the comfort of their armchair and those who enjoy shopping with friends. Cor Molenaar explores the impact of changing consumer attitudes to shopping; the role of new technology in future retailing and the changing face of both city centre and out of town shops and malls. Shopping 3.0 offers a welcome helping hand for retailers, both physical and web-based shopkeepers; something to help you make sense of the ongoing revolution in shopping and to plan or adjust your business strategy to enable you not just to survive but to thrive in a world that will look very different in a few years time.

This book presents the proceedings of the 6th International Conference on Trust, Privacy and Security in Digital Business (TrustBus 2009), held in Linz, Austria d- ing September 3-4, 2009. The conference continues from previous events held in Zaragoza (2004), Copenhagen (2005), Krakow (2006), Regensburg (2007) and Turin (2008). The advances in the information and communication technologies (ICT) have raised new opportunities for the implementation of novel applications and the pro- sion of high-quality services over global networks. The aim is to utilize this 'infor- tion society era' for improving the quality of life for all citizens, disseminating knowledge, strengthening social cohesion, generating earnings and finally ensuring that organizations and public bodies remain competitive in the global electronic m- ketplace. Unfortunately, such a rapid technological evolution cannot be problem free. Concerns are raised regarding the 'lack of trust' in electronic procedures and the - tent to which 'information security' and 'user privacy' can be ensured. TrustBus 2009 brought together academic researchers and industry developers, who discussed the state of the art in technology for establishing trust, privacy and security in digital business. We thank the attendees for coming to Linz to participate and debate the new emerging advances in this area.

GECON - Grid Economics and Business Models Cloud computing is seen by many people as the natural evolution of Grid computing concepts. Both, for instance, rely on the use of service-based approaches for pro- sioning compute and data resources. The importance of understanding business m- els and the economics of distributed computing systems and services has generally remained unchanged in the move to Cloud computing. This understanding is nec- sary in order to build sustainable e-infrastructure and businesses around this paradigm of sharing Cloud services. Currently, only a handful of companies have created s- cessful businesses around Cloud services. Among these, Amazon and Salesforce (with their offerings of Elastic Compute Cloud and force. com among other offerings) are the most prominent. Both companies understand how to charge for their services and how to enable commercial transactions on them. However, whether a wide-spread adoption of Cloud services will occur has to seen. One key enabler remains the ability to support suitable business models and charging schemes that appeal to users o- sourcing (part of) their internal business functions. The topics that have been addressed by the authors of accepted papers reflect the above-described situation and the need for a better understanding of Grid economics. The topics range from market mechanisms for trading computing resources, capacity planning, tools for modeling economic aspects of service-oriented systems, archit- tures for handling service level agreements, to models for economically efficient resource allocation.

The 7th Workshop on e-Business (WeB 2008) was held on December 13, 2008, in Paris. As a pre-ICIS workshop, it provided an open forum for e-business - searchersandpractitionerstoshareresearch?ndings,explorenovelideas,discuss success stories and lessons learned, and map out major challenges with regard to the design of e-business systems. The workshop theme was "Designing e-Business Systems: Markets, Services and Networks." With WeB 2008 having been located in Europe, we wanted to highlight the increasing importance of the design science approach for infor- tionsystemsresearch,which hasa longtraditionin theEuropeanIS community. We received a large number of submissions that addressed key issues speci?c to the workshop theme as well as e-business in general. Based on a rigorous review process, a total of 31 full papers and 30 research-in-progresspapers were accepted for presentation at the workshop, covering a broad range of technical, empirical, managerial,and economic aspects of e-business. Of the 31 full papers, 17 selected papers are contained in this volume of Lecture Notes in Business Information Processing. We hope that you will ?nd them an interesting read and that you will bene? t from the authors' ?ne contributions.

After the initial enthusiastic initiatives and investments and the eventual bubble, el- tronic commerce (EC) has changed and evolved into a well-established and founded reality both from a technological point of view and from a scientific one. Nevert- less, together with its evolution, new challenges and topics have emerged as well as new questions have been raised related to many aspects of EC. Keeping in mind the experience and the tradition of the past editions of EC-Web, we tried, for its 10th edition, to introduce some meaningful innovations about the structure and the sci- tific organization of the conference. Our main target was to highlight the autonomous role of the different (sometimes heterogeneous) aspects of EC, without missing their interdisciplinary scope. This required the conference to be organized into four "mi- conferences," each for a relevant area of EC and equipped with a corresponding Area Chair. Both the submission and the review process took into account the organization into four tracks, namely: "Service-Oriented E-Commerce and Business Processes," "Recommender Systems," "E-Payment, Security and Trust" and "Electronic C- merce and Web 3. 0. " Therefore, the focus of the conference was to cover aspects related to the theoretical foundation of EC, business processes as well as new - proaches exploiting recently emerged technologies and scenarios such as the Semantic Web, Web services, SOA architectures, mobile and ubiquitous computing, just to cite a few.

The future of work is already here. Customers are adopting disruptive technologies faster than your company can adapt. When your customers are delighted, they can amplify your message in ways that were never before possible. But when your company's performance runs short of what you've promised, customers can seize control of your brand message, spreading their disappointment and frustration faster than you can keep up. To keep pace with today's connected customers, your company must become a connected company. That means deeply engaging with workers, partners, and customers, changing how work is done, how you measure success, and how performance is rewarded. It requires a new way of thinking about your company: less like a machine to be controlled, and more like a complex, dynamic system that can learn and adapt over time. Connected companies have the advantage, because they learn and move faster than their competitors. While others work in isolation, they link into rich networks of possibility and expand their influence. Connected companies around the world are aggressively acquiring customers and disrupting the competition. In The Connected Company, we examine what they're doing, how they're doing it, and why it works. And we show you how your company can use the same principles to adapt - and thrive - in today's ever-changing global marketplace.

Learning how to build useful e-commerce applications is challenging and exciting because it involves knowing a little about a lot of different computing technologies including networking, security, programming, human computer interface design and database design. This is a book that brings breadth in its coverage of technologies and discusses how to integrate them to achieve business aims.

It covers the full range of relevant web technologies and protocols and it focuses particularly on techniques that are most suitable for e-commerce application building.

"highly recommendable ...The major strength of the book is the fact that it is comprehensive, and that by following the code examples, readers will be able to actually see how e-commerce web sites can be put together. "
Fintan Clear , Brunel University

"the text clearly provides an extremely full and appropriate coverage of the issues. As such it has major market potential as a core text for both postgraduate and undergraduate e-commerce programmes."
Ian Chaston, Reader in Management University of Plymouth, UK

"a very comprehensive and up to date description of the use of the internet to buy and sell goods and services. It covers all the major types of e-commerce, Business to Business (B2B), Business to Consumer (B2C), Consumer to Business (C2B) and Consumer to Consumer (C2C)."
David Wortley, Mass Mitec.

"the technical content is excellent"
Maxime Bombardier, Senior Computer Systems Analyst, Sintaks, a Canon USA Division

Virtual worlds such as Second Life, have millions of users worldwide. Virtual world "residents" wield huge purchasing power, and use real money in the online economies. Companies as diverse as Adidas, Jean-Paul Gaultier, and MTV have plunged into these unchartered waters to give their brands a virtual presence, using varied strategies.

Today's modern nations are using increasingly high-tech information systems to power a 'technology revolution'. This book is based on the work of the TechCast Project, conducted at the George Washington University and draws on the knowledge of 100 CEOs, scientists, academics and other experts to compile the best forecast data ever assembled.

There are a lot of e-business security concerns. Knowing about e-business security issues will likely help overcome them. Keep in mind, companies that have control over their e-business are likely to prosper most. In other words, setting up and maintaining a secure e-business is essential and important to business growth. This book covers state-of-the art practices in e-business security, including privacy, trust, security of transactions, big data, cloud computing, social network, and distributed systems.

Today, an ever-expanding set of human activities, ranging from business processes to healthcare to education and research, is dependent upon the Internet. Most processes involve a workflow, the coordinated execution of multiple activities. In a given application, once the key stages of the workflow have been isolated, an infrastructure to coordinate the handling of individual cases is necessary.

Internet-Based Workflow Management shows how to understand, develop, and use societal services for process coordination in an information grid with a rich set of hardware and software resources. In such a semantic web, individual services offered by autonomous service providers can be composed to perform the complex tasks involved in emerging new applications.

The book is designed to be accessible to IT practitioners and researchers as well as to those without formal training in computer science. Businesspeople, scientists, engineers, or anyone else involved in the development of Internet-centric applications will find the book an invaluable resource. The coverage includes:

• Workflow management
• Distributed systems
• Modeling of distributed systems and workflows
• Networking
• Quality of service
• Open systems
• Software agents
• Knowledge management
• Planning

In the final chapter of the book, Dan Marinescu brings together all these elements in a case study that shows the step-by-step development of middleware for process coordination. This middleware is available under an open source license at www.wiley.com.

Fast track route to mastering all aspects of e-marketing
Covers all the key techniques for successful e-marketing, from affiliation marketing to e-mail alerts, and from viral marketing to banner ads
Examples and lessons from some of the world's most successful businesses, including Hotmail, Pepsi and Honda, and ideas from the smartest thinkers, including Christopher Locke and Seth Godin
Includes a glossary of key concepts and a comprehensive resources guide
ExpressExec is a unique business resource of one hundred books. These books present the best current thinking and span the entire range of contemporary business practice. Each book gives you the key concepts behind the subject and the techniques to implement the ideas effectively, together with lessons from benchmark companies and ideas from the world's smartest thinkers.
ExpressExec is organised into ten core subject areas making it easy to find the information you need:
01 Innovation
02 Enterprise
03 Strategy
04 Marketing
05 Finance
06 Operations and Technology
07 Organizations
08 Leading
09 People
10 Life and Work
ExpressExec is a perfect learning solution for people who need to master the latest business thinking and practice quickly.

This book constitutes the refereed proceedings of the 8th International Conference on Electronic Commerce and Web Technologies, EC-Web 2007, held in Regensburg, Germany, September 3-7, 2007 in conjunction with Dexa 2007.

The 22 revised full papers presented were carefully reviewed and selected from 67 submissions. The papers are organized in topical sections on recommender systems, business process / design aspects, mobile commerce, security and e-payment, Web services computing / semantic Web, e-negotiation and agent mediated systems, and issues in Web advertising.

This volume analyzes strategic marketing approaches on the basis of both marketing theory and international case studies. Its systematic study of Internet commerce models should allow any company to better organize their business and understand where their sources of revenue come from. It offers an assessment of a rapidly growing area, covering current models and showing how they have fared in practice. The book also provides an analytical assessment of the marketplace for business-to-business electronic commerce strategies and Includes recommendations for the implementation of a marketing strategy for business-to-business e-commerce.

The eConsultant--written by bestselling author of the foundation text in IT consulting, The IT Consultant--is a hands-on guide for enhancing your consulting skills and helping your clients create successful strategies for the Network Economy. Freedman works with consulting companies and clients around the world, helping them prepare their businesses to win on the Web, and The eConsultant brings you the best of this extensive real-world experience. You'll learn lessons from the champions on the Internet, and discover how to help clients avoid the errors of the Internet "gold-rush." You'll read in-depth interviews with thought leaders of the Network Economy, including leading venture capitalists, eConsultants, and IT analysts. The eConsultant provides a complete course in the theory and practice of guiding clients to success in the next phase of the Internet revolution.

"Internet consulting is a broad and complex topic, and Freedman has done a great job of covering the range of strategic issues consultants must deal with. Rick has written another valuable book that belongs on every IT consultant's bookshelf."
--Larry Tanning, president, and CEO, Tanning Technology Corporation

In a world where companies are rushing to add an "e-" to everything they do--e-commerce, e-tailing--the real key to success still lies off-line. In this fascinating, behind-the-scenes look at the electronic revolution, an inspirational leader and operator and a talented and thoughtful coach and consultant, both engaged in the meteoric rise of The Charles Schwab Corporation, articulate and demonstrate the elements of long-range success. Their take on culture, personal leadership and the transformation of business practices will help leaders, employees, investors, and customers all come out on top in this high-stakes, opportunity rich economy.
For excerpts, Andorsements, detailed author biographies, and more, visit the special Clicks and Mortar website.

Pro PayPal E-Commerce contains the most comprehensive collection of information on the latest PayPal technologies available. It takes the approach of PayPal as a digital money platform, and shows how it's a dynamic service that offers far more than just payment processing. With its breadth of technologies and APIs, the PayPal platform is a basis for development and innovation for an unlimited number of possibilities. It offers a wide range of payment technologies, but it's not always easy to decipher which technology is the best choice for a web site. This book gets under the hood to show you how the different technologies work, how to choose the right solution, and how to implement the solution--complete with real-world PayPal success stories. You'll learn how to integrate PayPal directly into web sites to make use of its payment technologies.

"Jack Fox literally wrote the book on building your own accounting practice. No one is better qualified to guide accountants into developing an accounting practice in the digital age. Building a Profitable Online Accounting Practice is a road map for trailblazing accountants."–Rick Telberg, Senior Editorial Director, Pro2Net.com

The Internet provides accountants with exciting new opportunities for expanding their practices by affording unprecedented access to the huge small-business market. Now, the first comprehensive book on the subject describes highly effective, proven strategies for creating a thriving virtual accounting practice. Written by accounting practice development expert Jack Fox, Building a Profitable Online Accounting Practice presents:

• Successful techniques for identifying potential clients and packaging and marketing services
• In-depth coverage of the services accountants can offer to small-business owners via the Internet
• Complete marketing profiles of the leading virtual accounting service providers
• Detailed business plans

. . . and much more, including tables, forms, checklists, and illustrations to help you enter today’s lucrative online accounting arena.

Architects of the Business Revolution is a journey through the remarkable new territory of e-business and the new economy. Dearlove and Coomber identify the entrepreneurs, radicals and thinkers who have made the greatest contribution to this new world. From wunderkinds like Marc Andreessen and Sabheer Bhatia and rocket scientists like Tim Berners-Lee and Vinton Cerf to visionaries like Don Tapscott and Esther Dyson and business engineers like Scott McNealy and Jim Clark, these are the guys and girls you have to know about. Beyond the individuals themselves, Dearlove and Coomber take ideas into action and offer practical guidance drawn from these pioneers.

The Internet is here to stay. We all use it in business but do we get the most out of it? Used correctly, the Internet can not only save money for your business but also free up valuable employee time.

In this comprehensive guide Simon Collin provides tips and advice on using the Internet to search (and research) everything from getting news delivered by e-mail to organising travel and buying equipment on-line.

This one-stop shop is packed with contact details and advice on where to look and how to look for what you need. It's guaranteed to save you valuable time and resources. The Business-to-Business Bible will be an invaluable source of reference for anyone using the Internet.

This book constitutes the refereed proceedings of the 7th International Conference on Electronic Commerce and Web Technologies, EC-Web 2006, held in conjunction with DEXA 2006. The book presents 24 revised full papers together with 1 invited talk, organized in topical sections on recommender systems, business process/design aspects, mobile commerce, security and e-payment, Web services computing/semantic Web, e-negotiation and agent mediated systems, and issues in Web advertising.