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Books > Business & Economics > Industry & industrial studies > Service industries
Taking mainly Japanese and other Asian case studies as examples, Ogino examines the motivations behind the preservation of objects and sites considered to be of cultural significance. Using mainly the perspectives of Japanese approaches to cultural heritage, the book critiques the European logic of cultural heritage enshrined by UNESCO. It contrasts a Western emphasis on monuments and sites, with an Asian emphasis on more intangible forms of heritage, which place less emphasis on a linear view of time. More practically, the authors also analyse the positive and negative impacts that UNESCO-listed status has had on sites in Asia, including Angkor Wat, Nagasaki, and Lijiang. Finally, they address fundamental questions about who gets to decide what counts as cultural heritage, and what the underlying rationale is for actively preserving heritage in the first place. This books is a thoughtful and provocative analysis of issues that will be of interest to sociologists, as well as scholars and students of cultural heritage.
This comprehensive book focuses on how the COVID-19 pandemic is transforming travel and tourism, globally. Despite the devastation caused by COVID-19, authors argue that within the ongoing crisis, there is also an opportunity to positively transform the tourism sector in ways that contribute to a more hopeful future for tourism practitioners, tourists and host communities. As the world emerges from the shadow of COVID-19 there will not be a return to the "normal". Rather, the volume shares a vision of global transformation that is driven at least in part by the changing ways people in the post-COVID-19 era may travel and encounter each other and their environments. Individual chapters explore topics such as: regenerative economies, transformational travel, critical perspectives on pandemics and tourism, sustainable development and resilience post-COVID-19, re-discovering and re-localising tourism, global (im)mobilities, transforming tourism management, as well as new value systems for travel and tourism including the chance to strengthen social equity and social justice as tourism returns after COVID-19. In this edited volume, a series of senior and emerging scholars engage with debates on how to best contribute to more substantial, meaningful, and positive planetary shifts within the tourism industry. The chapters in this book were originally published as a special issue of the journal Tourism Geographies.
This collection critically examines tourism as a site of intercultural communication, drawing on the analytical tools afforded by the discipline toward better understanding contemporary tourism discourses and the broader societal structures of power and ideologies in which they are situated. The volume interrogates culture and interculturality in tourism in detailed analyses of discursive details in tourism interactions and focuses on the notion of culture as a process or phenomenon engaged in or enacted on by individuals. Drawing on discourse analytic and ethnographic approaches, the book brings together perspectives from the lived experiences of residents, hosts and ethnographers to explore the extent to which linguistic and cultural differences are constructed, identities negotiated, and power relations maintained and perpetuated in tourism encounters. The volume draws on insights from those working across a range of geographic contexts and explores the interplay of these issues in English as well as other languages and language varieties used in tourism interactions. With its focus on critical approaches to understanding language and culture, this book will appeal to students and scholars in intercultural communication, applied linguistics, sociolinguistics, linguistic anthropology, discourse analysis, and tourism studies.
D'Oyly Carte, Opera, Classical, art management, Richard D'Oyly Carte, theatre production
Updated and new case studies. New insights for Sochi 2014 and Rio 2016. Examples from around the world covering all sizes of event. Photographs from events around the world. Supporting current research.
- Filled with contributions from world-leading academics and practitioners, from a variety of backgrounds and countries. - Highly interdisciplinary overview of live music, which will be relevant to professionals and students interested in music business, music technology, music production and performance. - Includes papers on cutting-edge issues, such as augmented reality and virtual reality.
Unlike the competing texts, which focus on luxury branding and marketing, this book considers luxury from a strategic decision-making, creative and competitive perspective; Each chapter is illustrated by cases and examples from well-known international luxury firms, as well as chapter objectives, summaries, and reflective questions; Provides a framework to understand and assess value creation when creativity is relevant
Examining the occupational variation within non-standard employment, this book combines case studies and comparative writing to illustrate how and why alternative occupational employment patterns are formed. Non-standard employment has grown significantly in most developed economies, varying between countries. Different institutional settings have been deemed accountable for this variation, although inadequate consideration has been given to differences within national labour markets. Through an occupational perspective, this book contends that patterns of non-standard employment are shaped by flexibility in hiring and firing practices and the dispensability of workers' skills. The framework integrates explanations based on labour market regulation, industrial relations and skill supply, filling the gaps in previous scholastic research. A necessary and discernible insight into employment patterns, academics in the fields of economics and sociology will find this book of great value. Policy makers and practitioners alike will benefit from the comparative analysis of rich empirical material. Contributors: F. Berton, M.R. Busemeyer, H. Chung, M. Dieckhoff, W. Eichhorst, B. Francon, V. Gash, A.C. Gielen, M. Keune, A. Koslowski, J. Leschke, P. Lopez Roldan, P.K. Madsen, P. Marx, C. McLean, A. Mertens, O. Molina, R. Muffels, M. Nelson, M. Richiardi, L. Romeu-Gordo, S. Sacchi, T. Schils, K. Thelen, V. Tobsch
* Draws on the experience of highly regarded interdisciplinary researchers from all over the world. * The first work to examine the relationship between the field of event studies and death studies, through empirical and conceptual research
Routledge Handbook of the Tourist Experience offers a comprehensive synthesis of contemporary research on the tourist experience. It draws together multidisciplinary perspectives from leading tourism scholars to explore emergent tourist behaviours and motivations. This handbook provides up-to-date, critical discussions of established and emergent themes and issues related to the tourist experience from a primarily socio-cultural perspective. It opens with a detailed introduction which lays down the framework used to examine the dynamic parameters of the tourist experience. Organised into five thematic sections, chapters seek to build and enhance knowledge and understanding of the significance and meaning of diverse elements of the tourist experience. Section 1 conceptualises and understands the tourist experience through an exploration of conventional themes such as tourism as authentic and spiritual experience, as well as emerging themes such as tourism as an embodied experience. Section 2 investigates the new, developing tourist demands and motivations, and a growing interest in the travel career. Section 3 considers the significance, motives, practices and experiences of different types of tourists and their roles such as the tourist as photographer. Section 4 discusses the relevance of 'place' to the tourist experience by exploring the relationship between tourism and place. The last section, Section 5, scrutinises the role of the tourist in creating their experiences through themes such as 'transformations in the tourist role' from passive receiver of experiences to co-creator of experiences, and 'external mediators in creating tourist experiences'. This handbook is the first to fill a notable gap in the tourism literature and collate within a single volume critical insights into the diverse elements of the tourist experience today. It will be of key interest to academics and students across the fields of tourism, hospitality management, geography, marketing and consumer behaviour.
Research related to justice and tourism is at an early stage in tourism studies. Challenges abound due to the complex scope and scale of tourism, and thus the need to transcend disciplinary boundaries to inform a phenomenon that is intricately interwoven with place and people from local to global. The contributors to this book have drawn from diverse knowledge domains including but not limited to sociology, geography, business studies, urban planning and architecture, anthropology, philosophy and management studies, to inform their research. From case-based empirical research to descriptive and theoretical approaches to justice and tourism, they tackle critical issues such as social justice and gender, discrimination and racism, minority and worker rights, indigenous, cultural and heritage justice (including special topics like food sovereignty), while post-humanistic perspectives that call us to attend to non-human others, to climate justice and sustainable futures. A rich array of principles is woven within and between the chapters. The various contributions illustrate the need for continuing collaboration among researchers in the Global North and Global South to enable diverse voices and worldviews to inform the pluralism of justice and tourism, as arises in this book. The chapters in this book were originally published as a special issue of the Journal of Sustainable Tourism.
* Uniquely offers students a comprehensive guide to world tourism cities from, historical factors that shaped globalisation to current trends and issues around planning, management and marketing looking to future trends such as sustainability, smart cities, crisis and rise of new urban touristic spaces. Content is appropriate for 12 - 14 week courses. * Topical and timely subject that will increasingly be taught as a specific module at UG level, given there will be even more focus on strategic urban tourism given Covid19. * The range of features included in the book to aid understanding and show applications, the case studies were seen as a particular strength. * International approach in content and case's * Author team * Incorporates range of perspectives.
The chapters in this volume study transnational social relationships and cross-border connections between 'ordinary' people that arise from the increasingly large-scale mobilities and migrations between Thailand and 'the West'. While Thai and Western people's social relationships are usually studied as personal stories within a cross-border marriage migration perspective, this book considers it necessary to see them as more than marriage migration. Even though a focus on the 'personal life stories' of marriage migrants provides valuable insights, it can also mask consideration of the structural context of socially embedded cross- border connections and exchanges, as well as state restrictions, that, first, make people's decisions to move a possibility in the first place, and second, shape a migrant's post- migration life- trajectory and experiences, relative to others in their origin and settlement societies. The chapters on Thai women who marry and move with older Western men, Western men and women who move to Thailand to retire or for leisure, and Thai rural families transformed by mobilities and migration, try to draw out their gendered experiences of transnational living. The individual choices that shaped these lives, and the surprising prevalence of lives like these in Thailand and abroad, needs to be understood within context as an outcome of the specific globalisation processes that have shaped Thailand through transnational links to other parts of the world over the last decades. Globalisation and penetration by foreign capital, cultures, and people through mass tourism is key to this explanatory backstory as well as the internal rural/ urban cleavages that drive Thailand's economic development. This book was originally published as a special issue of the Journal of Ethnic and Migration Studies.
Stuxnet to Sunburst: 20 Years of Digital Exploitation and Cyberwarfare takes the reader on a journey from the terrorist attacks of 9/11 onwards and the massive insatiable appetite, focus and investment by the Five Eyes agencies, in particular the U.S., to build the capability of digital eavesdropping and industrial espionage. With tens of trillions of dollars moving throughout hundreds of thousands of staff, and many contractors draining the country of intelligence and technical capability, the quest was simple and the outcome horrifying. No one in the world has connected the dots, until now. From digital eavesdropping and manipulation of the agencies to Stuxnet, this book covers how the world's first use of digital code and digital certificates for offensive purposes against the Iranians and their nuclear power facilities, caused collateral damage. Proceeding to today's SolarWinds attack, code-named Sunburst, the same methods of exploitation and manipulation originally used by the agencies are now being used against companies and governments with devastating effects. The SolarWinds breach has caused knock-on breaches to thousands of client companies including the U.S. government and is estimated to cost more than one trillion dollars. The monster has truly been turned against its creator and due to the lack of security and defence, breaches are occurring daily at an alarming rate. The U.S. and UK governments have little to no answer. The book also contains a chapter on breaches within the COVID-19 sector from research to immunisation and the devastating December 2020 breach of SolarWinds.
Whilst other countries in Asia particularly China and India have been studied in terms of entrepreneurial endeavours, there is a lack of research on Indonesia despite it being amongst the fastest growing economies in the world. Indonesia is also one of the largest recipients of venture capital in Asia. This book looks at the growth of entrepreneurship in Indonesia from artisan and cultural endeavours to an increased awareness of digital and technology-based forms of entrepreneurship. The book examines the distinct cultural heritage of people in Indonesia towards entrepreneurial pursuits and analyses the role family and minority businesses play in the development of entrepreneurial capabilities. It stresses the need to focus on more categories of entrepreneurship in Indonesia such as artisan, tourism and sustainability in order to facilitate the growth of digital-based startups. This book will be amongst the first to explore how Indonesia is leaping ahead of competitors in its quest to be a dominant world power through its entrepreneurial pursuits.
This book brings together contributions from scholars from intersecting disciplines. Arguing that we are witnessing a paradigm shift concerning the place of historic spaces and museums in the contemporary imaginary, the volume shows that such institutions are merging traditional scholarly activities tied to historical representation and inquiry with novel modes of display and interpretation, drawing them closer to the world of entertainment and interactive consumption. The book concludes that museums and historic sites are reinventing themselves, in order to remain meaningful and to play a role in societies aspiring to be more inclusive and open to historical and cultural debate. This book will be of interest to students and faculty who are engaged in the study of museums, art history, architectural and design history, social and cultural history, interior design, visual culture, and material culture.
Stuxnet to Sunburst: 20 Years of Digital Exploitation and Cyberwarfare takes the reader on a journey from the terrorist attacks of 9/11 onwards and the massive insatiable appetite, focus and investment by the Five Eyes agencies, in particular the U.S., to build the capability of digital eavesdropping and industrial espionage. With tens of trillions of dollars moving throughout hundreds of thousands of staff, and many contractors draining the country of intelligence and technical capability, the quest was simple and the outcome horrifying. No one in the world has connected the dots, until now. From digital eavesdropping and manipulation of the agencies to Stuxnet, this book covers how the world's first use of digital code and digital certificates for offensive purposes against the Iranians and their nuclear power facilities, caused collateral damage. Proceeding to today's SolarWinds attack, code-named Sunburst, the same methods of exploitation and manipulation originally used by the agencies are now being used against companies and governments with devastating effects. The SolarWinds breach has caused knock-on breaches to thousands of client companies including the U.S. government and is estimated to cost more than one trillion dollars. The monster has truly been turned against its creator and due to the lack of security and defence, breaches are occurring daily at an alarming rate. The U.S. and UK governments have little to no answer. The book also contains a chapter on breaches within the COVID-19 sector from research to immunisation and the devastating December 2020 breach of SolarWinds.
This book provides an in-depth examination of the growing Asian tourism market and consumption in Arctic destinations. Through five parts, the book covers Asian mobilities consumption as an extension of Arctic international politics, the transportation sector and green cruise tourism, and ethnicity, culture, and history. It contributes to further understanding of the impacts of increased tourism in these polar regions by exploring climate change, debates around emerging economies and global power roles in the political, socio-economic, security and legal issues of the Arctic and Antarctic and associated polar strategies and policy. By drawing on a range of disciplines and with contributions from experts in Arctic destinations or who are associated with the Arctic, it further provides a holistic framing of emerging demand and mobility patterns of Asian tourists in a polar context. Asian Mobilities Consumption in a Changing Arctic will be valuable reading for students and academics across the fields of tourism, economics, sustainability, development studies as well as other social science disciplines.
Commissioned by the WASM Executive Board, representing this organization's leadership and commitment to develop, summarize, synthesize, and analyze knowledge that help enhance global sport industry. Covers a range of key research and practical issues in globalized sport management in diverse national and cultural contexts of both global and local settings. Chapters are contributed by 29 scholars from 9 countries, addressing a variety of cross-cultural or comparative topics in the sport industry. Combines scholarly output derived from diverse inquiry protocols, such as review of literature, documentary analysis, qualitative research, and quantitative investigations. Signifies the continued commitment of the WASM and Taylor & Francis in promoting global sport management studies and advancing the sport industry world-wide.
This introductory text provides readers with a robust understanding of tourism and its industries, including how destinations are developed, marketed and managed, and how tourism impacts communities, environments and economies. The authors discuss the critical issues affecting 21st century tourism, such as sustainability, the climate crisis, globalisation, community, technology, the environment and the sharing economy. The text has been fully updated in light of the Covid-19 pandemic and its notable, and in some cases lasting, impacts on the tourism industry. The text features new mini-case studies (snapshots) and international case studies from countries around the globe including USA, Saudi Arabia, India, China, New Zealand, Australia, Namibia and the UK. It discusses the latest trends in transport, hospitality, attractions and the travel trade and includes examples from major tourism companies including Trip.com, TUI and Airbnb. The book is suitable for students who are starting their tourism studies as part of their college or university education. Clare Inkson is a Senior Lecturer in Tourism and Course Leader of BA Tourism with Business at the University of Westminster, London. Lynn Minnaert is the Academic Director and Clinical Associate Professor at New York University's Jonathan M. Tisch Center for Hospitality and Tourism.
* at the intersection of several timely topics (globalization, global middle class, mobility, international education) with potential for course use * authors have collected data from several international sites and the book will appeal to an international audience * written by highly respected authors
It is innovative, fills a gap and will provide a deep and meaningful deconstruction of the crossover between memory, early American studies, race and heritage tourism that has wide appeal to social sciences and humanities. To have a book on this important theme by a team of humanities specialists will add a unique and valuable dimension to an area that has traditionally been dominated by social scientists. The book promises to deliver a solid deconstruction of the touristic experience with racism, slavery and the indigenous experience in America. The rhetorical and discourse analytical perspectives will be unique and interesting. Good range of empirical examples
This original social science text approaches marathon running as an everyday practice and a designed event, to draw upon and contribute to the literature on practice theory, urban events, rhythmanalysis and mobility. It bridges sport studies and discussions within sociology and geography about practice, movement and the city. Inspired by theoretical debates about embodied and multi-sensuous mobilities, social and material practices, and urban rhythms, this book explores the characteristics of marathon running as a bodily practice on the one hand and, on the other, marathon training grounds and events as unique places. This account takes marathon running seriously, using sociological and geographical theory to understand the practice in and of itself. Based on original empirical research and accessible to readers, taking them to training sessions in Copenhagen and to marathons in Tokyo, Kyoto, Berlin, Frankfurt, Valencia and Copenhagen, it draws out the globalised, codified and generic nature of marathon practices and design, yet also brings out the significant local differences. The book examines in ethnographic detail how marathon practices and places are produced by various materialities, cultural scripts, experts, runners and spectators, and practiced in embodied, multi-sensuous and 'emplaced' ways by ordinary runners. It develops a sociological practice approach to marathon running and geographical understanding of marathon places and rhythms. It demonstrates that marathon running is of broad interest because it calls for and allows lively and expressive ways of conducting and writing research and understanding the becoming of bodies, the intertwining of biological and mechanical rhythms, and the eventful potential of streets. It will appeal to postgraduate students and scholars in sport studies, geography and sociology interested in running, active mobility and ethnography, as well as tourism and urban events. The book will also appeal to general readers with an interest in marathon running.
This original social science text approaches marathon running as an everyday practice and a designed event, to draw upon and contribute to the literature on practice theory, urban events, rhythmanalysis and mobility. It bridges sport studies and discussions within sociology and geography about practice, movement and the city. Inspired by theoretical debates about embodied and multi-sensuous mobilities, social and material practices, and urban rhythms, this book explores the characteristics of marathon running as a bodily practice on the one hand and, on the other, marathon training grounds and events as unique places. This account takes marathon running seriously, using sociological and geographical theory to understand the practice in and of itself. Based on original empirical research and accessible to readers, taking them to training sessions in Copenhagen and to marathons in Tokyo, Kyoto, Berlin, Frankfurt, Valencia and Copenhagen, it draws out the globalised, codified and generic nature of marathon practices and design, yet also brings out the significant local differences. The book examines in ethnographic detail how marathon practices and places are produced by various materialities, cultural scripts, experts, runners and spectators, and practiced in embodied, multi-sensuous and 'emplaced' ways by ordinary runners. It develops a sociological practice approach to marathon running and geographical understanding of marathon places and rhythms. It demonstrates that marathon running is of broad interest because it calls for and allows lively and expressive ways of conducting and writing research and understanding the becoming of bodies, the intertwining of biological and mechanical rhythms, and the eventful potential of streets. It will appeal to postgraduate students and scholars in sport studies, geography and sociology interested in running, active mobility and ethnography, as well as tourism and urban events. The book will also appeal to general readers with an interest in marathon running.
Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable "wow" events for the world's most demanding clients. If you're searching for ways to ensure your customers walk away from your company with a smile on their face and a plan to return, you found it. And any business organization can adapt the tools and techniques in this book. Colin Cowie, one of the world's most sought-after event planners, shares the hard-won and hard-nosed advice he has learned through entertaining and engaging stories and examples. He gives readers the indisputable blueprint for creating a customer-service culture that anyone can tailor to their own needs, whether you're a shopkeeper, corporate marketing director, or budding event planner. Upon coming to the United States from South Africa with $400 in his pocket, Colin built his highly successful catering and event-planning business from the ground up to become event planner to the most respected tastemakers and personalities in the world-including Oprah Winfrey, Jennifer Lopez, Ryan Seacrest, and Kim Kardashian, to name a few. In this book, you will: Learn how to formulate your own vision, mission statements, and guiding principles, and effectively communicate them to your team. Learn how you can align your vision with your essential mission statement. Discover the core values, including service and accountability, that fuel Colin's customer-care ethos, and how you can apply those values to your own business. Have a renewed understanding of how vitally important it is that you take good care of the people who work for you so they, in turn, can care for your customers. Become armed to inspire and empower your team. Be guided to create your own "bible" of scripts, protocols, and procedures that will streamline customer-care situations while making every customer feel like their individual desires are being taken care of. Learn how to use every complaint as an opportunity, as well as why you should be more afraid of a client who doesn't complain when something goes wrong versus one who does. |
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