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Books > Business & Economics > Industry & industrial studies > Service industries

Focus On Festivals - Contemporary European case studies and perspectives (Hardcover): Chris Newbold, Christopher Maughan,... Focus On Festivals - Contemporary European case studies and perspectives (Hardcover)
Chris Newbold, Christopher Maughan, Jennie Jordan, Bianchini Franco
R3,160 Discovery Miles 31 600 Ships in 10 - 15 working days

This book presents a contemporary overview of our most ubiquitous cultural phenomena - festivals. It is able to do so by taking a powerful and unique case-study focused, theoretically rigorous and pan-European approach. It comes from a hugely expert and experienced team of editors and authors drawn from across Europe and is based on the groundbreaking work of the European Festival Research Project (EFRP). The EFRP and the book are focused on understanding the causes and implications of the current growth in festivals internationally, and the implications this has across major sectors ranging from tourism to culture. The key themes the books brings out are: *The politics, programming, impacts, governance and management of festivals; *The social, cultural, political, economic and physical contexts in which festivals operate; *The potential of festivals to explore and stimulate a more risk-oriented approach to the arts; *Key conclusions, trends, forecasts and recommendations for the sector in the future. The exciting range of real world examples and the mix of practical and academic contributions provides readers with a broad perspective across agendas from economic regeneration and tourism, to education and social inclusion. An indispensable text for students in arts and festival management, events, tourism, hospitality and cultural policy and management courses. It is also essential reading for festival and events managers, public authorities and existing and potential sponsors.

How to Buy and Manage Your Own Hotel (Hardcover, New edition): Miles Quest, Peter Nannestad How to Buy and Manage Your Own Hotel (Hardcover, New edition)
Miles Quest, Peter Nannestad
R3,125 Discovery Miles 31 250 Ships in 10 - 15 working days

* User friendly, practical and informative - written by industry experts; * Provides a clear toolkit and action plan for those looking to make the leap into ownership - from getting the finance in place to successfully marketing and staffing the business; * Case study examples with practical advice from industry experts who have done it' themselves. Hotel keeping is an arduous profession. It needs technical, managerial, marketing and economic expertise; what's more, it demands total commitment. This book provides the complete purchasing toolkit. It removes all the complications and mystique and guides readers around the pitfalls of ownership, saving much heartache and expense. 'How to Buy and Manage Your Own Hotel' takes readers step by step from the time of their initial interest in buying a hotel to the day they take over - and beyond. Complete with sound bites and advice from industry experts who have first-hand experience of ownership, it unravels the purchase process - and much, much more: * Why location is key - and how to use the business agent to maximum effect; * What type of hotel to buy - and where; why franchising is so important; * Raising the finance and the critical importance of understanding the accounts; * Why good marketing will dictate your success - and how to take advantage of social media; * How to lead, motivate and communicate with your staff - your biggest challenge!

Network Analysis and Tourism - From Theory to Practice (Paperback): Noel Scott, Rodolfo Baggio, Chris Cooper Network Analysis and Tourism - From Theory to Practice (Paperback)
Noel Scott, Rodolfo Baggio, Chris Cooper
R927 Discovery Miles 9 270 Ships in 10 - 15 working days

This book aims to provide a comprehensive review of the contribution of network analysis to the understanding of tourism destinations and organizations. Theoretical and methodological aspects are discussed along with a series of applications. While this is a relatively new approach in the tourism literature, in other social and natural sciences network analysis has a long tradition and has provided important insights for the knowledge of the structure and the dynamics of many complex systems. The study of network structures, both from a quantitative and qualitative point of view, can deliver a number of useful outcomes also for the analysis of tourism destinations and organizations.

Unveiling Fashion - Business, Culture, and Identity in the Most Glamorous Industry (Hardcover): F. Godart Unveiling Fashion - Business, Culture, and Identity in the Most Glamorous Industry (Hardcover)
F. Godart
R1,245 Discovery Miles 12 450 Ships in 10 - 15 working days

Proposing a comprehensive account of the global fashion industry, this title aims to present fashion as a social and cultural fact. Drawing on six principles from the industry, Godart guides the reader through the economic, social and political arena of the world's most glamorous industry.

Digital Insurance - Business Innovation in the Post-Crisis Era (Hardcover, 1st ed. 2016): Bernardo Nicoletti Digital Insurance - Business Innovation in the Post-Crisis Era (Hardcover, 1st ed. 2016)
Bernardo Nicoletti
R4,027 Discovery Miles 40 270 Ships in 10 - 15 working days

This book explores the ways in which the adoption of new paradigms, processes, and technologies can lead to greater revenue, cost efficiency and control, as well as improved business agility in the insurance industry.

Tourism Destination Management in a Post-Pandemic Context - Global Issues and Destination Management Solutions (Hardcover):... Tourism Destination Management in a Post-Pandemic Context - Global Issues and Destination Management Solutions (Hardcover)
Vanessa Gowreesunkar, Shem Wambugu Maingi, Hiran Roy, Roberto Micera
R2,854 Discovery Miles 28 540 Ships in 18 - 22 working days

2020 has left an indelible mark on the history of travel and tourism worldwide leaving tourist destinations with long-term lessons to learn from the impacts of COVID-19. Tourism destinations are looking for new guidelines and original research that offer management solutions to deal with the damage wrought by the pandemic. Tourism Destination Management in a Post-Pandemic Context gives an enriching insight into the issues and challenges faced by tourism destinations during and after the pandemic, exposing emerging trends and proposing novel management solutions in order to develop coping capacities of destinations and build resilience against the effects of potential future pandemics Drawing on lessons of the COVID-19 pandemic, this expansive collection presents cases and competency frameworks to advance theoretical and empirical knowledge in the management of destinations post-pandemic.

Strategic Management for Hospitality and Tourism (Hardcover): Chris Ray Strategic Management for Hospitality and Tourism (Hardcover)
Chris Ray
R3,287 R2,974 Discovery Miles 29 740 Save R313 (10%) Ships in 18 - 22 working days
Managing Hotels - Nuts & Bolts of Hotel Management (Hardcover): Ram Gupta Managing Hotels - Nuts & Bolts of Hotel Management (Hardcover)
Ram Gupta
R985 Discovery Miles 9 850 Ships in 18 - 22 working days
Tourism and Migration - New Relationships between Production and Consumption (Hardcover, 2002 ed.): C.M. Hall, A. M Williams Tourism and Migration - New Relationships between Production and Consumption (Hardcover, 2002 ed.)
C.M. Hall, A. M Williams
R4,172 Discovery Miles 41 720 Ships in 18 - 22 working days

This book makes an innovative contribution to understanding the relationships between tourism and migration. It explores the many different forms of tourism-migration relationships, paying attention to both the global processes of change and the contingencies of place and space. The book provides an extensive guide to the relevant literature as well as case studies from a diverse range of countries and discusses the significance of the Caribbean, Chinese, and Vietnamese diasporas.

Health and the International Tourist (Routledge Revivals) (Hardcover): Stephen Clift, Stephen Page Health and the International Tourist (Routledge Revivals) (Hardcover)
Stephen Clift, Stephen Page
R1,685 Discovery Miles 16 850 Ships in 10 - 15 working days

The rapid increase in the demand for international tourism has led a growing number of people to seek holidays and travel experiences in both developed and developing countries. Yet little interest has been shown in the interface between tourism and health, Health and the International Tourist, first published in 1996, examines key relationships between travel, tourism and health. Particular attention is given to the behaviour and lifestyle of tourists and approaches to reducing the health risks associated with international travel and tourism. This was the first book to address tourist health in an interdisciplinary manner, with contributions from professionals in medicine, health promotion, the travel and tourism industry and tourism researchers. It will provide a sound basis for further research and the development of health promotion strategies, and will be of interest to students of health and tourism.

Modern Mass Tourism (Hardcover): Julio Aramberri Modern Mass Tourism (Hardcover)
Julio Aramberri; Series edited by Jafar Jafari
R4,236 Discovery Miles 42 360 Ships in 10 - 15 working days

Broadly speaking, academic tourism research comes in two main shapes - why and how to. Both traditions seem unable to ever meet and their trajectory reminds of scissors agape. Tourism research, it is argued in this book, finds itself in a serious scissors crisis. Accordingly, the text reflects on how the crisis came about and looks at its effect on the real world. It explores how, within the limited realm of tourism behavior, the scissors crisis mirrors the post-romantic elan that since the 1960s has engulfed most social sciences in a blietzkrieg that was as harmful in its rejection of a modern market economy as it was shallow in theoretical views. From this point on, the book maintains a number of contrarian views that run against the grain of conventional academic wisdom. It highlights how the post-romantic worldview (mis)construes the global tourist system. In conclusion, the book favors a complete about turn in hypotheses and analytical tools to gap the yawning scissor crisis and to make tourism research more accountable to developments in the real world.

Tourism and Violence (Hardcover, New Ed): Hazel Andrews Tourism and Violence (Hardcover, New Ed)
Hazel Andrews
R4,502 Discovery Miles 45 020 Ships in 10 - 15 working days

Exploring the connection between tourism and violence, this book draws on a range of disciplinary approaches, including social anthropology, cultural geography, sociology, and tourism studies. Ideas and concepts of violence have long been explored in the social sciences literature but in relation to tourism studies specifically the concept has rarely been problematised. Drawing on a range of case studies this book demonstrates the relationship between tourism and violence both in its overt physical form and in the social structures and symbolic landscapes that underpin touristic activity. Tourism and Violence offers a timely intervention in this field by bringing together, for the first time, work by scholars who, in their different ways, are engaging with the concept of violence within touristic settings and practices. This unique book paves the way for future research that will probe further the intersections between violence and tourism.

Managing Coastal Tourism Resorts - A Global Perspective (Paperback): Sheela Agarwal, Gareth Shaw Managing Coastal Tourism Resorts - A Global Perspective (Paperback)
Sheela Agarwal, Gareth Shaw
R940 Discovery Miles 9 400 Ships in 10 - 15 working days

The vast majority of existing academic research of coastal tourism resort management has been undertaken in northern and southern Europe at the expense of a wider global consideration. This book aims to address this deficit and develop a global perspective on the management issues facing coastal resorts. By drawing on examples, it incorporates a detailed analysis of a range of economic, socio-cultural, political and environmental issues which are being experienced, to differing extents, by coastal tourism resorts which are at different life-cycle stages of development. The major management themes highlighted include the processes of restructuring, attempts to develop sustainable agendas and environmental issues of developing resorts in sensitive areas. Written by key experts, this book provides a critical assessment of the key management issues facing coastal tourism resorts globally. In doing so, it represents more than a mere amalgamation of existing literature as it aims to advance conceptual understanding of resort evolution and change.

Managing Coastal Tourism Resorts - A Global Perspective (Hardcover): Sheela Agarwal, Gareth Shaw Managing Coastal Tourism Resorts - A Global Perspective (Hardcover)
Sheela Agarwal, Gareth Shaw
R3,029 Discovery Miles 30 290 Ships in 10 - 15 working days

The vast majority of existing academic research of coastal tourism resort management has been undertaken in northern and southern Europe at the expense of a wider global consideration. This book aims to address this deficit and develop a global perspective on the management issues facing coastal resorts. By drawing on examples, it incorporates a detailed analysis of a range of economic, socio-cultural, political and environmental issues which are being experienced, to differing extents, by coastal tourism resorts which are at different life-cycle stages of development. The major management themes highlighted include the processes of restructuring, attempts to develop sustainable agendas and environmental issues of developing resorts in sensitive areas. Written by key experts, this book provides a critical assessment of the key management issues facing coastal tourism resorts globally. In doing so, it represents more than a mere amalgamation of existing literature as it aims to advance conceptual understanding of resort evolution and change.

The Business of the FIFA World Cup (Hardcover): Simon Chadwick, Paul Widdop, Christos Anagnostopoulos, Daniel Parnell The Business of the FIFA World Cup (Hardcover)
Simon Chadwick, Paul Widdop, Christos Anagnostopoulos, Daniel Parnell
R4,557 Discovery Miles 45 570 Ships in 9 - 17 working days

The FIFA World Cup is arguably the biggest sporting event on earth. This book is the first to focus on the business and management of the World Cup, taking the reader from the initial stages of bidding and hosting decisions, through planning and organisation, to the eventual legacies of the competition. The book introduces the global context in which the World Cup takes place, surveying the history and evolution of the tournament and the geopolitical background against which bidding and hosting decisions take place. It examines all the key issues and debates which surround the tournament, from governance and corruption to security and the media, and looks closely at the technical processes that create the event, from planning and finance to marketing and fan engagement. Analysis of the Women's World Cup is also embedded in every chapter, and the book also considers the significance of World Cup tournaments at age-group level. No sport business or management course is complete without some discussion of the FIFA World Cup, so this book is essential reading for any student, researcher or sport business professional looking to fully understand global sport business today.

Advances in Hospitality and Leisure (Hardcover, New): Joseph S. Chen Advances in Hospitality and Leisure (Hardcover, New)
Joseph S. Chen
R3,349 Discovery Miles 33 490 Ships in 10 - 15 working days

"Advances in Hospitality and Leisure," a peer-review serial published annually, delivers refreshing insights of a host of scientific studies pertaining to hospitality, leisure, and tourism while providing a forum to stimulate discussions on contemporary issues and emerging trends essential to theory advancement as well as professional practices from a global perspective. The main focus of this series is to divulge the innovative methods of inquiry so as to inspire new research topics that are vital and have been in large neglected. The series attempts to address the needs of the populace willing to disseminating seminal ideas, concepts and theories derived from scholarly investigations. Potential readers may retrieve useful texts helping outline new research agendas, suggest viable topics for a dissertation work, and augment the knowledge of the new subjects of learning.

From Barista to Boardroom - Lessons about Life and Leadership from a Career in Coffee (Hardcover): Christine C Mchugh From Barista to Boardroom - Lessons about Life and Leadership from a Career in Coffee (Hardcover)
Christine C Mchugh
R618 Discovery Miles 6 180 Ships in 10 - 15 working days
Pro-poor Tourism: Who Benefits? - Perspectives on Tourism and Poverty Reduction (Hardcover, Illustrated Ed): C. Michael Hall Pro-poor Tourism: Who Benefits? - Perspectives on Tourism and Poverty Reduction (Hardcover, Illustrated Ed)
C. Michael Hall
R3,016 Discovery Miles 30 160 Ships in 10 - 15 working days

Pro-poor tourism - tourism that is intended to result in increased net benefits for poor people - is currently receiving enormous attention from the World Tourism Organization, the UN system, governments, industry, and NGOs and is an integral component of many sustainable development strategies in the less developed countries. Through a series of cases and reviews from experts in the field this book provides one of the first assessments of the effectiveness of pro-poor tourism as a development strategy and tackles the issue of who benefits from tourism's potential role in poverty reduction. This timely book therefore makes a major contribution to the ongoing debate about tourism's role in economic development, postcolonial politics, and North-South relations at a time when international trade negotiations appear poised to further open up developing countries to international tourism.

Focus On Festivals - Contemporary European case studies and perspectives (Paperback): Chris Newbold, Christopher Maughan,... Focus On Festivals - Contemporary European case studies and perspectives (Paperback)
Chris Newbold, Christopher Maughan, Jennie Jordan, Bianchini Franco
R1,150 Discovery Miles 11 500 Ships in 10 - 15 working days

This book presents a contemporary overview of our most ubiquitous cultural phenomena - festivals. It is able to do so by taking a powerful and unique case-study focused, theoretically rigorous and pan-European approach. It comes from a hugely expert and experienced team of editors and authors drawn from across Europe and is based on the groundbreaking work of the European Festival Research Project (EFRP). The EFRP and the book are focused on understanding the causes and implications of the current growth in festivals internationally, and the implications this has across major sectors ranging from tourism to culture. The key themes the books brings out are: *The politics, programming, impacts, governance and management of festivals; *The social, cultural, political, economic and physical contexts in which festivals operate; *The potential of festivals to explore and stimulate a more risk-oriented approach to the arts; *Key conclusions, trends, forecasts and recommendations for the sector in the future. The exciting range of real world examples and the mix of practical and academic contributions provides readers with a broad perspective across agendas from economic regeneration and tourism, to education and social inclusion. An indispensable text for students in arts and festival management, events, tourism, hospitality and cultural policy and management courses. It is also essential reading for festival and events managers, public authorities and existing and potential sponsors.

Responsible Sales, Service and Marketing of Alcohol - for the tourism, hospitality and retail industries (Hardcover): James... Responsible Sales, Service and Marketing of Alcohol - for the tourism, hospitality and retail industries (Hardcover)
James Murphy
R2,212 Discovery Miles 22 120 Ships in 10 - 15 working days

The safe service of alcohol is of vital importance to those in the food and beverage industry - failure to act responsibly can result in fines, loss of license and the potential closure of the business. Responsible sale and service of alcohol (RSA) is important for all levels of the hospitality, tourism and retail service industries to minimise the risk of alcohol-related problems associated with the use and abuse of alcohol by any person. Management and all staff who sell or supply alcohol must promote and support a safer environment for alcohol to be consumed in a professional and responsible manner. By engaging in the responsible sale and service of alcohol, a better environment is created for both customers and staff. Responsible Sales, Service and Marketing of Alcohol for the tourism, hospitality and retail industries explains the complexities of alcohol and its' sale and supply, and examines the wide range of inter-related associated topics connected to the wider tourism, hospitality and retail industries. It provides readers with a greater awareness of the effects of alcohol and helps them understand their obligations to act responsibly when selling, supplying or marketing alcohol beverages in their workplace. It covers issues such as: *The rationale for responsible alcohol sale and supply in industry and society; *Alcohol's origins, its role in modern society and consumption rates; *Effects of alcohol on the body; *Associated risks and benefits of alcohol consumption ; *Selling, marketing and serving alcohol responsibly; *Techniques used to prevent under age sales, identifying intoxicated customers and dealing with difficult people; *Alcohol in the workplace; *Policy making for alcohol - towards a combined approach. A vital resource for students, practicing food and beverage managers, industry practitioners, in-house trainers and staff members who wish to formalize and update their knowledge and skills in the responsible serving, sales and marketing of alcoholic beverages.

Tourism and Climate Change - Risks and Opportunities (Hardcover): Susanne Becken, John E. Hay Tourism and Climate Change - Risks and Opportunities (Hardcover)
Susanne Becken, John E. Hay
R5,110 R2,619 Discovery Miles 26 190 Save R2,491 (49%) Ships in 10 - 15 working days

This book discusses the tourism-climate system and provides a sound basis for those interested in tourism management and climate change mitigation, adaptation and policy. In the first three chapters, the book provides a general overview of the relationships between tourism and climate change and illustrates the complexity in four case studies that are relevant to the wide audience of tourism stakeholders. In the following seven chapters detailed discussion of the tourism and climate systems, greenhouse gas accounting for tourism, mitigation, climate risk management and comprehensive tourism-climate policies are provided. This book compiles and critically analyses the latest knowledge in this field of research and seeks to make it accessible to tourism practitioners and other stakeholders involved in tourism or climate change.

Banking in North America - NAFTA and Beyond (Hardcover): Jerry Haar, K. Dandapani Banking in North America - NAFTA and Beyond (Hardcover)
Jerry Haar, K. Dandapani
R3,673 Discovery Miles 36 730 Ships in 10 - 15 working days

The tremendous growth and expansion of global financial services have produced significant changes in the banking sector worldwide. North America, especially, has experienced far reaching changes due to both global and regional developments. NAFTA (the North American Free Trade Agreement) has had a significant impact on banking in Canada, the United States and Mexico, and will continue to do so. As the principle of national treatment is a vitally important fixture of the accord, governments - federal, state and provincial - in all three nations are now required to open up and level the playing field for financial competitors throughout North America.
This book aims to present, analyse and discuss the evolution, current state and outlook for financial services in North America, with special attention to the banking sector. Authors from all three nations and representing different policy perspectives address the theme within the context of the globalization of trade and financial services; changes in domestic banking and regulatory policies in Canada, Mexico and the United States; and the impact of NAFTA and its financial services provisions on the banking sector of each nation.

The Olympic Games: Meeting New Global Challenges (Hardcover): David Hassan, Shakya Mitra The Olympic Games: Meeting New Global Challenges (Hardcover)
David Hassan, Shakya Mitra
R4,484 Discovery Miles 44 840 Ships in 10 - 15 working days

As the world s greatest sporting event, the Olympic Games has always commanded intrigue, analysis and comment in equal measure. This book looks to celebrate the significance of the Olympics, their historical impact, controversies that presently surround them and their possible future direction. It begins with a detailed, if controversial, analysis of the scale of the modern Summer Olympics and considers whether in fact the Games have simply become too big? Thereafter considerable coverage is afforded the often contentious bidding process, required of successful host cities wishing to attract the Games, and asks why some cities are successful and others are not. This book also reflects on the growing security measures that surround the Olympics and considers their full impact on the civil liberties of those impacted by them. For scholars of the Olympic movement this book represents essential reading to understand further the Olympic Games, their significance and effect, as the 2016 Olympics in Rio de Janeiro draw ever closer.

This book was published as a special issue of Sport in Society."

Chinese Consumers in a New Era - Their Travel Behaviors and Psychology (Hardcover): Kam Hung, Xiang (Robert) Li Chinese Consumers in a New Era - Their Travel Behaviors and Psychology (Hardcover)
Kam Hung, Xiang (Robert) Li
R4,483 Discovery Miles 44 830 Ships in 10 - 15 working days

As a newcomer to tourism, China has amazed the world with its rapid growth of inbound, outbound, and domestic tourism. Tourists from the Greater China area (Mainland, Hong Kong, Macao, and Taiwan) are well positioned to change the world s tourism landscape. Influence of China in the global tourism arena will be even more significant with the realization of WTO s vision of Mainland China as a top world tourism destination and tourists-generating country by 2020. The preeminent role of Chinese travellers in the social space of tourism has stimulated much interest in understanding their behaviors and psychology in various tourism settings. The chapters in this collection investigate different aspects of Chinese consumer behaviors and psychology in tourism settings.

This book was originally published as a special issue of the "Journal of China Tourism Research.""

Financing High Medical Risks - Discussions, Developments, Problems and Solutions on the Coverage of the Risk of Long-term Care... Financing High Medical Risks - Discussions, Developments, Problems and Solutions on the Coverage of the Risk of Long-term Care in Norway, Germany and the Netherlands since 1945 in European Perspective (Paperback, 0)
Companje; Contributions by Svein O Daatland, Ralf Goetze, Heinz Rothgang
R1,521 Discovery Miles 15 210 Ships in 10 - 15 working days

Across the European Union, common problems and challenges have arisen related to the accessibility, quality, and financial sustainability of long-term healthcare services, which represent a new social and medical risk. This book compares national policies in Norway, Germany, and the Netherlands and how these countries approach issues such as old-age insurance, home-help programs,and mental healthcare. The contributors look at different paths of policy development, identify problems faced by public and private parties, and ultimately discuss possible solutions.

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