Emotions in the workplace have until recently been seen simply as a distraction. We often think of work as rational, logical and non-emotional. But organisations are waking up to the key role of emotions and affect at work. Emotions influence how we make decisions, how we relate with one another and how we make sense of our surroundings. Whilst organisations are slowly embracing the pivotal role of emotions, designers and managers of workplaces have been struggling to keep up. New insights from hard sciences such as neuropsychology are presenting a radically different interpretation of emotions. Yet workplace designers and facilities managers still rely on measuring non-specific states such as satisfaction and stress. In this book we attempt to capture modern-day interpretations of emotion, looking at emotion in terms of transactions and processes rather than simple cause and effect. We entertain the idea of an 'emotionally intelligent building' as an alternative to the much-hyped intelligent building. The assertion is that we should create environments that are emotionally intelligent. Rather than focusing on the aptitudes or shortcomings of individuals at work, we should place closer attention on the office environment. It's not that we are emotionally disabled - it's the environment that disables us! The ability of you and me to interpret, control and express emotions may not simply be a result of our own make-up. A radically different outlook considers how our workspace and workplace debilitates or enables our emotional understanding. In the modern workplace there are many innovations that can undermine our emotional intelligence, such poorly implemented hot-desking or lean environments. Contrariwise there are key innovations such as Activity Based Working (ABW) that have the potential to enhance our emotional state. Through a series of unique case studies from around the world, we investigate key concepts that can be used by designers and facilities managers alike. No longer should designers be asked to incorporate emotional elements as intangible un-costed 'add-ons'. This book provides a shot in the arm for workplace design professionals, pointing to a new way of thinking based on the emotional intelligence of the workplace.

Considering behavioral norms in their cultural contexts, this book arrives at a fully operational international leadership theory - and makes it accessible to academic and professional readers alike. Shaping the Global Leader fundamentally covers eight cultural dimensions gleaned from acclaimed international leadership scholars such as Geert Hofstede and the GLOBE study authors. Each cultural dimension is followed by interviews of renowned organizational leaders who relate their experiences in that area and each section underscores strategies for moving forward. The authors highlight critical lessons from classic behavioral psychology experiments and apply these findings to the international organizational context. This book serves as an eminently readable and enlightening handbook for those working, leading or studying interculturally. Both students and professionals in international leadership or business will be provided with clear and actionable organizational insights for an increasingly complex global landscape.

In recent years, remarkable progress has been made in behavioral research on a wide variety of topics, from behavioral finance, labor contracts, philanthropy, and the analysis of savings and poverty, to eyewitness identification and sentencing decisions, racism, sexism, health behaviors, and voting. Research findings have often been strikingly counterintuitive, with serious implications for public policymaking. In this book, leading experts in psychology, decision research, policy analysis, economics, political science, law, medicine, and philosophy explore major trends, principles, and general insights about human behavior in policy-relevant settings. Their work provides a deeper understanding of the many drivers--cognitive, social, perceptual, motivational, and emotional--that guide behaviors in everyday settings. They give depth and insight into the methods of behavioral research, and highlight how this knowledge might influence the implementation of public policy for the improvement of society.

This collection examines the policy relevance of behavioral science to our social and political lives, to issues ranging from health, environment, and nutrition, to dispute resolution, implicit racism, and false convictions. The book illuminates the relationship between behavioral findings and economic analyses, and calls attention to what policymakers might learn from this vast body of groundbreaking work.

Wide-ranging investigation into people's motivations, abilities, attitudes, and perceptions finds that they differ in profound ways from what is typically assumed. The result is that public policy acquires even greater significance, since rather than merely facilitating the conduct of human affairs, policy actually shapes their trajectory. The first interdisciplinary look at behaviorally informed policymaking Leading behavioral experts across the social sciences consider important policy problems A compendium of behavioral findings and their application to relevant policy domains

This work addresses the manifold difficulties that both client and therapist bring to Rational Emotive Behaviour Therapy (REBT). It offers ways of tackling difficulties that should assist their resolution and thereby help to build a productive and less stressful therapeutic relationship. The authors stress that the use of persistence, force, ingenuity, energy and persuasion are more likely to overcome blocks in therapy than stale, unimaginative approaches. They see the discovery of new techniques and strategies for removing roadblocks in therapy as one of the continual pleasures and challenges in REBT, and their enthusiasm for problem-solving is communicated to the reader.

This book proposes an innovative theory of measurement - Population-Guided Estimation - that connects natural, psychological, and social scientific inquiry.

From an early age, humans know a surprising amount about basic physical principles, such as gravity, force, mass, and shape. We can see this in the way that young children play, and manipulate objects around them. The same behaviour has long been observed in primates - chimpanzees have been shown to possess a remarkable ability to make and use simple tools. But what does this tell us about their inner mental state - do they therefore share the same understanding to that of a young child? Do they understand the simple, underlying physical principles involved? Though some people would say that they do, this book reports groundbreaking research that questions whether this really is the case.

Folk Physics for Apes challenges the assumptions so often made about apes. It offers us a rare glimpse into the workings of another mind, examining how apes perceive and understand the physical world - an understanding that appears to be both similar to, and yet profoundly different from our own. The book will have broad appeal to evolutionary psychologists, developmental psychologists, and those interested in the sub-disciplines of cognitive science (philosophy, anthropology). The book additionally offers for developmental psychologists some valuable new non-verbal techniques for assessing causal understanding in young children.

Using a cognitive behavioural framework, this study describes methods of assessing and intervening with the families of schizophrenics. The interventions detailed are those used in the Salford Family Intervention Study, which resulted in decreased relapse rates and better social functioning of patients. The methods include educating the family about the illness, reducing stress in family members, and helping families to promote the well-being of the patient.

What is posttraumatic stress disorder (PTSD), and who experiences it? Why do some people develop PTSD after a traumatic event, while others do not? What are the unique impacts of trauma on children? Are there effective treatments for traumatic stress disorders? PTSD: What Everyone Needs to Know is a scientifically-supported yet accessible resource on a disorder that affects up to 7% of adults during their lifetime. Utilizing a reader-friendly Q&A format, the book demystifies and defines PTSD, explaining that, despite popular opinion and countless media portrayals, this is not simply a disorder for combat veterans. Instead, survivors of any life-threatening event can experience PTSD. Beginning with an overview of common types of trauma, internationally-renowned experts on traumatic stress Barbara Rothbaum and Sheila Rauch then go on to describe the effects of PTSD, what can trigger the disorder, and who is likely to experience it. They explain how the most effective treatments work, and guide readers on how to be a source of support and understanding for those who have experienced trauma. Drawing attention to the pervasiveness of traumatic experiences in our lives and in culture and society, PTSD: What Everyone Needs to Know is a must-read for anyone seeking authoritative and current information about this often misunderstood disorder.

Tracing the history of the category of antisocial personality disorder, this study reveals its emergence is linked to particular kinds of governing, rather than simply to advances in the human sciences or a means of social control. David McCallum examines key legal and institutional developments in Australia, the U.K, and the U.S. as well as parallel developments within psychiatry and psychological medicine. Applying a social theoretical analysis to this material, he challenges our assumptions about the formation and control concepts of dangerousness and personality.

Social fears are among the most common forms of anxiety in our society. Social phobia, the clinical syndrome, can seriously impact a person's life, increasing the risk of depression, substance abuse, and suicide, and reducing opportunities for social interaction, sustained relationships, and careers. The good news is that empirical evidence shows treatment for social phobia can be highly effective in producing change, and treatment that emphasizes the learning of new skills produces more change than simple education and/or medication. Rapee and Sanderson furnish a practical treatment program whose components are based on empirically validated techniques.

Biblical Representations of Moab: A Kenyan Postcolonial Reading employs critical theories on colonial, anticolonial, and postcolonial ethnicity and African cultural hermeneutics to examine the overlap of politics, ethnicity, nationality, economics, and religion in contemporary Kenya and to utilize those critical tools to illuminate the Hebrew Bible narratives concerning the Moabites. This book can be used by teachers and students of contemporary methods in Hebrew Bible studies, postcolonial studies, Africana studies, African biblical hermeneutics, political science, gender studies, history, philosophy, international studies, religion and peace studies, African affairs, and ethnic/racial conflict and resolution studies. It would also be of immense value to clergy and lay leaders engaged in interfaith or interethnic/racial dialogue.

This interdisciplinary work demonstrates, by steadfast attention to corporeal matters of fact, how the concept of power and of power relations is rooted in bodily life, in animate form. It first shows how Foucault's "optics of power" is Sartre's "The Look" writ large, and proceeds to explain how optics of power are undergirded by a "power of optics" which has its roots in our primate evolutionary heritage. The exploration of an evolutionary genealogy leads in turn into extended examinations and exemplifications of corporeal and intercorporeal archetypes. Moving easily through biological, anthropological and psychological domains, and informed by keen philosophical reflection, "The Roots of Power" aims to show how the personal and political are fundamentally joined in the body, that is, how the political defines us both as creatures of a natural history and as culturally - and individually - groomed bearers of meaning. Sheets-Johnstone assesses the complex of topics that progressively surfaces such as females' being receptive "year-round", male threat/female vulnerability, Sartre's characterisation of females' being "in the form of a hole", and proposed relationships between aggression and sex. In addition, she shows through detailed analyses of Derrida's absencing of the living body from the scene of grammatology, and of sociobiologists' explanations of rape as adaptive behaviour how the tenets of postmodernism and sociobiology preclude insight into the personal-political equation. "The Roots of Power" concludes with an extended critical meditation on Lacan's psychoanalytic, showing not only how it is rooted in idiosyncratic archetypal elaborations but how, in its scientisation of life, pedestalling of human language, and silencing of the living body, it is a microcosm of 20th-century Western practices and ideologies.

Conditioned taste aversion (CTA) is a robust defence device protecting animals against repeated consumption of toxic food. It is characterised by the ability of many animals to learn to avoid certain substances by their sight, smell, or taste after experiencing an unpleasant or harmful reaction to them. CTA is encountered at all levels of evolution, with similar forms of food aversion learning found in vertebrate and invertebrate species whose ancestral lines diverged more than 500 million years ago. CTA has a number of unusual properties contrasting sharply with the basic assumptions of traditional learning theories, which has brought it increasingly to the attention of neurobiologists interested in neural plasticity. In CTA, the usual time parameters between stimulus and aversion are relaxed considerably, frequently with delays of hours rather than seconds. Moreover, the critical stage of CTA acquisition may proceed under deep anaesthesia incompatible with other forms of learning. In the past decade several pivotal discoveries have considerably avanced our understanding of the neural processes underlying CTA, and opened new possibilities for their analysis at the molecular and cellular levels. This book, written by three of the world's leading researchers in the subject, comprehensively reviews the current state of research into conditioned taste aversion. The first book of its kind to provide an up-to-date summary of research into the neuroanatomy, pharmacology, electrophysiology, and functional morphology of CTA, it will be welcomed by all researchers and graduate students in the field.

Bede Rundle challenges the quasi-mechanical view of human action that is dominant in contemporary philosophy of mind. A materialist view of the mind and a causal theory of action fit together conveniently: the notion of action as caused by thoughts and desires allows philosophers to accommodate explanations of action within a framework that is congenial to scientific understanding, and the conception of mind as physical enables them to make sense of causal transactions between the two domains. Mind in Action offers an alternative approach. Compelling reasons are given for demoting causation and for shifting the emphasis to the role played by behaviour in accounts of thought, belief, desire, intention, freedom, and other key concepts. Rundle's approach sheds fresh light not only on human behaviour but also on animal mentality, and has important implications for the feasibility of current programmes in cognitive science.

This is an accessible book about working with people who have challenging behaviours for professionals, parents, and carers. The focus and emphasis is on the practicalities, including what makes good practice, how to handle challenging situations, what makes good incident management procedures, and how to coordinate staff so that they work well together.

Staff from a variety of disciplines provide accounts of their work and the editor's commentary and summary highlights issues of practice, technique, and theory from the accounts.

Presenting a unique study of shopping, the life of shopping centres and the nature of shoppers, this book offers new understanding of the significance of place and the construction of identity. From an historical and thematic survey of the nature of consumer societies and their implications for identity, the authors examine the commercial and historical background of two London shopping centres. Drawing on their own primary research on shoppers from particular streets, focus groups and survey questionnaires, the authors examine particular issues that arise in the action of locating identity through shopping.

*Sibling relationships and sibling rivalry are as old as recorded history. This book arises from work with children exploring that ambivalance between siblings, which casts its shadow throughout people's lifetimes and affects their choices of mates, relationships with their children and aversions to other persons.

The internship is the capstone experience of professional education and training preparatory for the application of psychology in health and human services. It is analagous for the practice of psychology to what the doctoral dissertation represents in the student's development as a scholar. At its best, the internship should be viewed as far more than simply a require ment for one's degree or licensure, a rite de passage for entry into the profes sion. Rather, it should be regarded by students and faculty alike as a rich opportunity for personal and professional growth, the opportunity to as sess and even rethink one's assumptions about human behavior and psy chological problems in the context of different client populations, types of problems addressed, and psychological service system environments. In articulating the first formal guidelines for the accreditation of grad uate training programs in clinical psychology, a committee of the American Psychological Association, comprised of distinguished psychologists of their day, asked, "What are the aims of a psychological internship?" The committee replied to that question as follows: Underlying all of its aims is the principle . . . that the knowledge es sential to the practice of clinical psychology cannot be obtained solely from books, lectures, or any other devices which merely provide infor mation about people or about ways of studying them."

This study of childhood neuroses focuses on the role of the early mother-child relationship and its effect on the development of the ego, super-ego, object relations and aggression. The pathological conditions discussed are arranged in accordance with the developmental stages.

The field of nonverbal communication is a strategic site for demonstrating the inextricable interrelationship between nature and culture in human behaviour. This book, originally published in 1997, aims to explode the misconception that "biology" is something that automatically precludes or excludes "culture". Instead, it points to the necessary grounding of our social and cultural capabilities in biological givens and elucidates how biological factors are systematically co-opted for cultural purposes. The book presents a complex picture of human communicative ability as simultaneously biologically and socioculturally influenced, with some capacities apparently more biologically hard-wired than others: face recognition, imitation, emotional communication, and the capacity for language. It also suggests that the dividing line between nonverbal and linguistic communication is becoming much less clear-cut. The contributing authors are leading researchers in a variety of fields, writing here for a general audience. The book is divided into sections dealing with, respectively, human universals, evolutionary and developmental aspects of nonverbal behaviour within a sociocultural context, and finally, the multifaceted relationships between nonverbal communication and culture.

Recent years have seen remarkable improvements in survival training and technology, yet most people still perish quickly in the face of adversity. This book considers the psychology of human survival: how groups and individuals behave before, during and after life-threatening events. Both short- and long-term survival are addressed as well as the psychological consequences of hunger, thirst, cold, heat, crowding, isolation, fatigue and sleep deprivation. The essence of this work is distilled into a set of principles for psychological first-aid for use in the field.

Since 1975, the Oklahoma Notes have been among the most widely used reviews for medical students preparing for Step 1 of the United States Medical Licensing Examination. Completely revised and updated, these new editions of the Notes feature: More self- assessment questions, geared to the current USMLE format; more tables and figures to promote rapid self-assessment and review; low prices; and coverage of just the information needed to ensure Boards success.

After many "out-of-print" years, this volume has been reissued in response to an increasing demand for copies. This reflects that the fundamental questions that motivated this book thirty years ago are still being asked. But more important, the answers -- or at least their outlines -- now seem to be in sight. In 1968, this book stood as an expression of a paradigm crisis in its critique of the state of personality psychology. The last three decades have been filled with controversy and debate about the dilemmas raised here, and then with renewal and fresh discoveries. It therefore seems especially timely to revisit the pages which posed the challenges. Mischel outlined the need to encompass the situation in the study of personality, but with a focus on the acquired meaning of stimuli and on the situation as perceived, viewing the individual as a cognitive-affective being who construes, interprets, and transforms the stimulus in a dynamic reciprocal interaction with the social world. He focused on the idiographic analysis of personality that had originally motivated the field, and the complexity, discriminative facility, and uniqueness of the individual, and sought to connect the expressions of personality to the individual's behavior -- that is, to what people do and not just what they say. Even the intrinsically contextualized "if...then..." expressions of the personality system -- its essential behavioral signatures -- were foreshadowed in this book that fired the opening salvo in a search for "a truly dynamic personality psychology."

The second part of a set of four volumes seeking to provide an historical and theoretical perspective for consideration of theory and practice in conflict resolution and prevention. The other volumes cover resolution and prevention, and readings and practices in management and resolution.

Explores the stereotypes, prejudices, and discriminatory behavior of individuals and the manner in which these cognitions, feelings, and behaviors both affect others and are affected by others. Stephan and Stephan suggest measures to help overcome bias and improve intergroup relations that utilize techniques for eliminating stereotypes, reducing prejudice, and resolving conflicts in real-world situations. Designed to enrich all of our lives by combatting preconceptions, this book makes a significant contribution to our understanding of ourselves and others.The authors look at school desegregation in the United States as an extended case study. Throughout the book, they address social identity theory; culture shock and ethnocentrism; the effectiveness of deterrence, negotiation, mediation, and unilateral de-escalation; as well as the contact hypothesis. This social psychological analysis of intergroup relations is appropriate for undergraduates and graduates in social psychology, sociology, communications, and counseling.