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Books > Business & Economics > Industry & industrial studies > Media, information & communication industries > General

Liberalizing the European Media - Politics, Regulation, and the Public Sphere (Hardcover, New): Shalini Venturelli Liberalizing the European Media - Politics, Regulation, and the Public Sphere (Hardcover, New)
Shalini Venturelli
R4,298 Discovery Miles 42 980 Ships in 10 - 15 working days

Liberalizing the European Media offers an assessment of the political, cultural, and economic basis of policies for constructing a European Information Society. It concludes that the deregulation of European media has serious consequences for participative democracy of the future.

Public Media Management for the Twenty-First Century - Creativity, Innovation, and Interaction (Paperback): Michal Glowacki,... Public Media Management for the Twenty-First Century - Creativity, Innovation, and Interaction (Paperback)
Michal Glowacki, Lizzie Jackson
R1,412 Discovery Miles 14 120 Ships in 10 - 15 working days

This book analyzes the challenges facing public service media management in the face of ongoing technological developments and changing audience behaviors. It connects models, strategies, concepts, and managerial theories with emerging approaches to public media practices through an examination of media services (e.g. blogs, social networks, search engines, content aggregators) and the online performance of traditional public media organizations. Contributors identify the most relevant and useful approaches, those likely to encourage creativity, interaction, and the development of innovative content and services, and discuss how such innovation can underpin the continuation or expansion of public service media in the changing mediascape.

How We Use Stories and Why That Matters - Cultural Science in Action (Hardcover): John Hartley How We Use Stories and Why That Matters - Cultural Science in Action (Hardcover)
John Hartley
R4,317 Discovery Miles 43 170 Ships in 10 - 15 working days

Using compelling examples and analysis, this open access book How We Use Stories and Why That Matters shows what the New York Shakespeare Riots tell us about class struggle, what Death Cab for Cutie tells us about media, what Kate Moss's wedding dress tells us about authorship, and how Westworld and Humans imagine very different futures for Artificial Intelligence: one based on slavery, the other on class. Together, these knowledge stories tell us about how intimate human communication is organised and used to stage organised conflict, to test the 'fighting fitness' of contending groups - provoking new stories, identities and classes along the way. This book guides the reader through the tangled undergrowth of communication and cultural expression towards a new understanding of the role of group-mediating stories at global and digital scale. It argues that media and networked systems perform and bind group identities, creating bordered fictions within which economic and political activities are made meaningful. Now that computational and global scale, big data, metadata and algorithms rule the roost even in culture, subjectivity and meaning, we need population-scale frameworks to understand individual, micro-scale sense-making practices. To achieve that, we need evolutionary and systems approaches to understand cultural performance and dynamics. The opposing universes of fact (science, knowledge, education) and fiction (entertainment, story and imagination) - so long separated into the contrasting disciplines of natural sciences and the humanities - can now be understood as part of one turbulent sphere of knowledge-production and innovation. The ebook editions of this book are available open access under a CC BY-NC-ND 4.0 licence on bloomsburycollection.com. Open access was funded by Knowledge Unlatched.

Science Fiction Before 1900 - Imagination Discovers Technology (Hardcover): Paul K. Alkon Science Fiction Before 1900 - Imagination Discovers Technology (Hardcover)
Paul K. Alkon
R4,488 Discovery Miles 44 880 Ships in 10 - 15 working days

Paul Alkon analyzes several key works that mark the most significant phases in the early evolution of science fiction, including Frankenstein, Twenty Thousand LeaguesUnder the Sea, A Connecticut Yankee in King arthur'sCourt and The Time Machine. He places the work in context and discusses the genre and its relation to other kinds of literature.

Copyright Industries and the Impact of Creative Destruction - Copyright Expansion and the Publishing Industry (Paperback):... Copyright Industries and the Impact of Creative Destruction - Copyright Expansion and the Publishing Industry (Paperback)
Jiabo Liu
R1,576 Discovery Miles 15 760 Ships in 10 - 15 working days

This book examines the relationship between the legal extension of copyright duration as an enduring means of copyright protection and the growth of the UK book publishing industry as a typical creative industry reliant on copyright. The book draws on Schumpeter's theory of creative destruction to analyse the implications of copyright law and policy on the book industry and illustrate the dynamic interaction between copyright expansion and the growth of the creative industries. The book reviews the historical development of UK copyright expansion and also considers copyright in the digital age. It explores the legal and economic concerns about copyright protection in general, and the expansion of copyright duration in particular. Using an innovative empirical method, it explores whether the expansion of the duration of copyright promotes or precludes the growth of book publishing industry. It goes on to suggest changes to copyright policy which would have an impact on the economics of innovation in the creative industries. This book will be of particular interst to scholars and students of Intellectual Property Law.

Winners and Losers of the Information Revolution - Psychosocial Change and Its Discontents (Hardcover, New): Bernard Rosen Winners and Losers of the Information Revolution - Psychosocial Change and Its Discontents (Hardcover, New)
Bernard Rosen
R2,815 R2,549 Discovery Miles 25 490 Save R266 (9%) Ships in 10 - 15 working days

The second great transformation of our society in the modern era has demoted manufacturing to a position that is secondary to the service industries, thus originating today's information society. This volume examines how massive social change over the past few decades has created a new set of winners and losers and what this has done to society. The author rejects the orthodox explanations for the losers' plight--such as job stagnation, income inequality, and an increase in crime and violence--and argues that the main causes of success or failure in today's society are psychosocial. While today's losers lack the character structure and values that would help them adjust to change, the winners--the Chameleons--have acquired a character structure symmetrical with the needs of the new society. This new elite, however, is not immune to anxiety and fear because of the contradictions and impossible demands that characterize what Rosen calls the "Chameleon Complex" and because different factions of the elite constantly fight to control culture and shape the nation's identity. Rosen puts contemporary social change in an historical context, showing that today's turmoil resembles the disturbances that have taken place whenever society has undergone rapid and fundamental social change.

Media Management - A Casebook Approach (Hardcover, 5th edition): Jan LeBlanc Wicks, George Sylvie, Wilson Lowrey, Ann Hollifield Media Management - A Casebook Approach (Hardcover, 5th edition)
Jan LeBlanc Wicks, George Sylvie, Wilson Lowrey, Ann Hollifield
R6,783 Discovery Miles 67 830 Ships in 10 - 15 working days

Media Management: A Casebook Approach provides a detailed consideration of the manager's role in today's media organizations, highlighting critical skills and responsibilities. Using media-based cases that promote critical thinking and problem-solving, this text addresses topics of key concern to managers: diversity, group cultures, progressive discipline, training, and market-driven journalism, among others. The cases provide real-world scenarios to help students anticipate and prepare for experiences in their future careers. Accounting for major changes in the media landscape that have affected every media industry, this Fifth Edition actively engages these changes in both discussion and cases. The text considers the need for managers to constantly adapt, obtain quality information, and be entrepreneurial and flexible in the face of new situations and technologies that cannot be predicted and change rapidly in national and international settings. As a resource for students and young professionals working in media industries, Media Management offers essential insights and guidance for succeeding in contemporary media management roles.

Public Service Media in Europe: A Comparative Approach (Paperback): Karen Arriaza Ibarra, Eva Nowak, Raymond Kuhn Public Service Media in Europe: A Comparative Approach (Paperback)
Karen Arriaza Ibarra, Eva Nowak, Raymond Kuhn
R1,551 Discovery Miles 15 510 Ships in 10 - 15 working days

Public service media (PSM) have been the mainstay of Western European broadcasting for a number of decades. Yet despite a general political consensus in favour of PSM, recent technological, economic and political changes have led to a questioning of their value. This new collection of essays explores the history of PSM in selected European countries, from their early establishment as the main media in many countries to charting their transformation and evolution in recent years. The contributions consider the political, economic and market-integration issues that impact PSM, while also highlighting the importance of the ideology that originally accompanied PSM in its initial years, to see how relevant they are in the contemporary world. The book consists of two complementary parts: Part I: Theoretical Aspects and Global Influences on Public Service Media in Europe Part II: A Comparative Analysis of Public Service Media across Europe With contributions from leading experts, the first part offers a thorough examination of the current concepts and conditions that influence PSM in Europe. The second offers a comparative study of PSM in several European countries including France, Germany, Italy, Poland, Spain and Sweden. Offering the most comprehensive study of the field to date, Public Service Media in Europe will be useful for students and researchers in public media, political communication, international and comparative media.

Marketing the Arts - Breaking Boundaries (Hardcover, 2nd edition): Finola Kerrigan, Chloe Preece Marketing the Arts - Breaking Boundaries (Hardcover, 2nd edition)
Finola Kerrigan, Chloe Preece
R5,073 Discovery Miles 50 730 Ships in 10 - 15 working days

The book has high potential for course adoption globally in the areas of creative arts marketing, arts management, creative industries, and marketing; Fully updated to include international case studies from throughout the world, including emerging markets, as well as tools for practical application; Offers an alternative or complimentary approach to the existing textbooks which have a more mainstream marketing management perspective; Includes contributions from leading academics in the field of arts marketing

Videogames and Agency (Hardcover): Bettina Bodi Videogames and Agency (Hardcover)
Bettina Bodi
R4,074 Discovery Miles 40 740 Ships in 10 - 15 working days

Videogames and Agency explores the trend in videogames and their marketing to offer a player higher volumes, or even more distinct kinds, of player freedom. The book offers a new conceptual framework that helps us understand how this freedom to act is discussed by designers, and how that in turn reflects in their design principles. What can we learn from existing theories around agency? How do paratextual materials reflect design intention with regards to what the player can and cannot do in a videogame? How does game design shape the possibility space for player action? Through these questions and selected case studies that include AAA and independent games alike, the book presents a unique approach to studying agency that combines game design, game studies, and game developer discourse. By doing so, the book examines what discourses around player action, as well as a game's design can reveal about the nature of agency and videogame aesthetics. This book will appeal to readers specifically interested in videogames, such as game studies scholars or game designers, but also to media studies students and media and screen studies scholars less familiar with digital games.

So You Want to Be in Show Business (Hardcover): Steve Stevens So You Want to Be in Show Business (Hardcover)
Steve Stevens; As told to John Cady
R465 Discovery Miles 4 650 Ships in 10 - 15 working days

Veteran agent Steve Stevens offers insight into breaking into TV, movies, etc-particularly in the LA market.

Production Studies, The Sequel! - Cultural Studies of Global Media Industries (Paperback): Miranda Banks, Bridget Conor, Vicki... Production Studies, The Sequel! - Cultural Studies of Global Media Industries (Paperback)
Miranda Banks, Bridget Conor, Vicki Mayer
R1,410 Discovery Miles 14 100 Ships in 10 - 15 working days

Production Studies, The Sequel! is an exciting exploration of the experiences of media workers in local, global, and digital communities-from prop-masters in Germany, Chinese film auteurs, producers of children's television in Qatar, Italian radio broadcasters, filmmakers in Ethiopia and Nigeria, to seemingly-autonomous Twitterbots. Case studies examine international production cultures across five continents and incorporate a range of media, including film, television, music, social media, promotional media, video games, publishing and public broadcasting. Using the lens of cultural studies to examine media production, Production Studies, The Sequel! takes into account transnational production flows and places production studies in conversation with other major areas of media scholarship including audience studies, media industries, and media history. A follow-up to the successful Production Studies, this collection highlights new and important research in the field, and promises to generate continued discussion about the past, present, and future of production studies.

Economies of Network Industries (Hardcover, New): Hans-Werner Gottinger Economies of Network Industries (Hardcover, New)
Hans-Werner Gottinger
R4,500 Discovery Miles 45 000 Ships in 10 - 15 working days


Hans Göttinger examines different types of network industries such as railways, telecommunications and new media, and the economics thereof. An accent on history is something that makes this book stand apart from others in the area. The author's accessible writing style and knowledgeable research should make the book recommended reading for all those interested in industrial, innovation and micro policy economics.

eBook available with sample pages: 0203417992

De-Convergence of Global Media Industries (Paperback): Dal Yong Jin De-Convergence of Global Media Industries (Paperback)
Dal Yong Jin
R1,403 Discovery Miles 14 030 Ships in 10 - 15 working days

Convergence has become a buzzword, referring on the one hand to the integration between computers, television, and mobile devices or between print, broadcast, and online media and on the other hand, the ownership of multiple content or distribution channels in media and communications. Yet while convergence among communications companies has been the major trend in the neoliberal era, the splintering of companies, de-convergence, is now gaining momentum in the communications market. As the first comprehensive attempt to analyze the wave of de-convergence of the global media system in the context of globalization, this book makes sense of those transitions by looking at global trends and how global media firms have changed and developed their business paradigm from convergence to de-convergence. Jin traces the complex relationship between media industries, culture, and globalization by exploring it in a transitional yet contextually grounded framework, employing a political economic analysis integrating empirical data analysis.

Hypnosis and the Treatment of Depressions - Strategies for Change (Paperback): Michael D. Yapko Hypnosis and the Treatment of Depressions - Strategies for Change (Paperback)
Michael D. Yapko; Introduction by Stephen Gilligan
R1,522 Discovery Miles 15 220 Ships in 10 - 15 working days

In this book, Yapko not only demonstrates hypnosis is a viable and powerful approach to the treatment of depression but also confronts traditional criticism of its use head on. He first lays the groundwork for the book's dual focus, opening with a discussion of depressions. He then focuses on the historical perspective of depression and hypnosis as "forbidden friends," shedding new light on old myths about the use of hypnosis leading to hysteria, and even suicide. The result is a definition of hypnosis as a flexible and enlightened tool that offers precisely the multidimensionality that the problem demands.

Netflix's Speculative Fictions - Financializing Platform Television (Hardcover): Colin Jon Mark Crawford Netflix's Speculative Fictions - Financializing Platform Television (Hardcover)
Colin Jon Mark Crawford
R2,846 Discovery Miles 28 460 Ships in 10 - 15 working days

Netflix's Speculative Fictions: Financializing Platform Television argues that Netflix's scaled expansion has hinged upon its ability not only to create, but more importantly to communicate, new forms and flows of potential value in platform capitalism, wherein capital is mobilized not only from direct revenue streams but also the new value assigned to inputs and investments of data, debt, attention, behavior, taste, time, sociality, and speculation. To interpret and critique these new communications and projections of value, Colin Jon Mark Crawford performs a discursive analysis of the platform television industry leader Netflix and its 'investor lore': the multi-sited narrative of value found in the company's investor relations materials and corporate communications, such as letters to shareholders, financial earnings reports, executive interviews, press releases, and blog posts. Netflix best represents the increasingly ubiquitous nexus of culture, tech, and finance industries that is platform television. To better understand the emergent financial logics of this relatively new media industry, we must first understand the speculative narratives and discourses of value which organize it. Scholars of media studies, television studies, technology studies, and economics will find this book particularly useful.

From Corporate to Social Media - Critical Perspectives on Corporate Social Responsibility in Media and Communication Industries... From Corporate to Social Media - Critical Perspectives on Corporate Social Responsibility in Media and Communication Industries (Paperback)
Marisol Sandoval
R1,779 Discovery Miles 17 790 Ships in 10 - 15 working days

The corporate and the social are crucial themes of our times. In the first decade of the twenty-first century, both individual lives and society were shaped by capitalist crisis and the rise of social media. But what marks the distinctively social character of "social media"? And how does it relate to the wider social and economic context of contemporary capitalism? The concept of Corporate Social Responsibility (CSR) is based on the idea that a socially responsible capitalism is possible; this suggests that capitalist media corporations can not only enable social interaction and cooperation but also be socially responsible. This book provides a critical and provocative perspective on Corporate Social Responsibility (CSR) in media and communication industries. It examines both the academic discourse on CSR and actual corporate practices in the media sector, offering a double critique that reveals contradictions between corporate interests and social responsibilities. Marisol Sandoval's political economic analysis of Apple, AT&T, Google, HP, Microsoft, News Corp, The Walt Disney Company and Vivendi shows that media and communication in the twenty-first century are confronted with fundamental social responsibility challenges. From software patents and intellectual property rights to privacy on the Internet, from working conditions in electronics manufacturing to hidden flows of eWaste - this book encourages the reader to explore the multifaceted social (ir)responsibilities that shape commercial media landscapes today. It makes a compelling argument for thinking beyond the corporate in order to envision and bring about truly social media. It will interest students and scholars of media studies, cultural industry studies, sociology, information society studies, organization studies, political economy, business and management.

Designing the Music Business - Design Culture, Music Video and Virtual Reality (Hardcover, 1st ed. 2020): Guy Morrow Designing the Music Business - Design Culture, Music Video and Virtual Reality (Hardcover, 1st ed. 2020)
Guy Morrow
R3,113 Discovery Miles 31 130 Ships in 18 - 22 working days

This book addresses the neglect of visual creativities and content, and how these are commercialised in the music industries. While musical and visual creativities drive growth, there is a lack of literature relating to the visual side of the music business, which is significant given that the production of meaning and value within this business occurs across a number of textual sites. Popular music is a multimedia, discursive, fluid, and expansive cultural form that, in addition to the music itself, includes album covers; gig and tour posters; music videos; set, stage, and lighting designs; live concert footage; websites; virtual reality/augmented reality technologies; merchandise designs; and other forms of visual content. As a result, it has become impossible to understand the meaning and value of music without considering its relation to these visual components and to the interrelationships between them. Using design culture theory, participant observation, interviews, case studies, and a visual methodology to explore the topic, this research-based book is a valuable study aid for undergraduate and postgraduate students of subjects including the music business, design, arts management, creative and cultural industries studies, business and management studies, and media and communications.

The Political Economies of Media - The Transformation of the Global Media Industries (Hardcover, New): Dal Yong Jin, Dwayne... The Political Economies of Media - The Transformation of the Global Media Industries (Hardcover, New)
Dal Yong Jin, Dwayne Winseck
R4,966 Discovery Miles 49 660 Ships in 10 - 15 working days

This book is available as open access through the Bloomsbury Open Access programme and is available on www.bloomsburycollections.com. Some advocates and more than a few critics have misconstrued the political economy of media as a unified field of inquiry. The authors from this volume, by contrast, draw from a more diverse stream of the schools of thought signified by this tradition: Neoclassical Economics, Radical Media Political Economy, Schumpeterian Institutional Political Economy, and the Cultural Industries School. The book as a whole is as alert to developments in our main objects of analysis - media institutions, technologies, markets, uses and society - as it is to changes in the world around us, including current trends in communication and media studies. The contributors show that digital media are disrupting entire media industries, but without erasing the past. Throughout, the impact of the unprecedented wave of media consolidation in the late-1990s and the financial crisis of the past few years loom large. The authors also suggest that there is no 'supra logic' of 'total system integration' that spans the network media, while insisting that one media sector is not the same as the next. Social networking activities often beg, pilfer and borrow 'content' from 'traditional media', but it remains the case that Time Warner, Comcast, the BBC and News Corp. are very different creatures than Apple, Baidu, Facebook or Google. In other words, even in the age of convergence and remix culture, different media continue to display their own distinctive political economies, as the volume's title - The Political Economies of Media - signals.

Media Management - Strategy, Business Models and Case Studies (Hardcover, 2nd ed. 2020): Bernd W. Wirtz Media Management - Strategy, Business Models and Case Studies (Hardcover, 2nd ed. 2020)
Bernd W. Wirtz
R3,999 Discovery Miles 39 990 Ships in 10 - 15 working days

"Digitalization significantly changes the media. To cope with this change and to exploit new market opportunities is a major challenge for media corporations. Bernd Wirtz provides a valuable guideline for this new world, combining theory, facts, and practice." Dr. Hubert Burda, German publisher and Managing Corporate Partner of Hubert Burda Media Holding KG "The media business is subject to substantial change while differences between distinctive media areas are fading away. This is due to technical innovation in areas like transmittance of content, bearer of content and recording devices but also due to new formats, trends and constant change of consumer behavior." The textbook "Media and Internet Management" stays abreast of changes and covers this topic on a well-founded and comprehensive basis. It makes a valuable contribution to theory and practice in media management and is highly recommendable to media managers." Christoph Mohn, Chairman of the Supervisory Board, Bertelsmann AG "The world of media is full of challenges and dynamic conditions for its field. The dynamic of this market is accelerated even more by new digital technologies and ongoing globalization. This book is an absolute "must have" for everyone who wants to know more about the basics, conditions and requirements of modern media management. The analytical clearness and structure make this publication highly relevant for students, but also for managers." Urs Rohner, Chairman of the Board of Directors, Credit Suisse Group AG "Media Management is a textbook, but a very welcome newcomer for students and teachers as it fills a market gap for good educational material in this rapidly evolving field. It is concise, simple (but not simplistic), and contains a contemporary overview of concepts and tools for media managers. " Prof. Dr. Bozena I. Mierzejewska, Editor of The International Journal on Media Management, Fordham University, New York "Summed up, with his second edition Wirtz managed to strengthen the outstanding position of his publication "Media Management". His textbook shines because of its content, analytical clearness and the high relevance for business practice without losing its academic background. With the second edition this book has established its position in the field of media business as the leading standard reference book in Germany. It is suitable for business students, lectures as well as managers who can gain magnificent information from it." Prof. Dr. Wolfgang Fritz, Director of the Institute of Marketing, Braunschweig University of Technology, Germany; Honorary Professor at the Institute of Business Administration, University of Vienna, Austria.

Virtual Globalization - Virtual Spaces/Tourist Spaces (Paperback): David Holmes Virtual Globalization - Virtual Spaces/Tourist Spaces (Paperback)
David Holmes
R1,501 Discovery Miles 15 010 Ships in 10 - 15 working days

This book examines the interrelationship between telecommunications and tourism in shaping the nature of space, place and the urban at the end of the twentieth century. They discuss how these agents are instrumental in the production of homogenous world-spaces, and how these, in turn, presuppose new kinds of political and cultural identity. This work will be of essential interest to scholars and students in the fields of sociology, geography, cultural studies and media studies.

Interacting With Audiences - Social Influences on the Production of Scientific Writing (Paperback): Ann M. Blakeslee Interacting With Audiences - Social Influences on the Production of Scientific Writing (Paperback)
Ann M. Blakeslee
R1,098 R520 Discovery Miles 5 200 Save R578 (53%) Ships in 10 - 15 working days

This distinctive monograph examines the dynamic rhetorical processes by which scientists shape, negotiate, and position their work within an interdisciplinary community. Author Ann M. Blakeslee studies the everyday rhetorical practices of a group of condensed matter theoretical physicists, and presents here the first substantial qualitative study of the planning and implementation of discursive practices by a group of scientists. This volume also represents one of the first studies to use situated cognition and learning theory to study how knowledge of a domain's discursive practices is acquired by newcomers. Unlike previous studies of scientists' rhetorical practices, which have focused primarily on the finished or published texts, Blakeslee's involvement with the physicists as they engaged in the composing processes--from jotting down planning notes through publishing a scientific paper--suggests an alternative view of audience based on cooperative interaction between authors and their interlocutors. From this innovative perspective, functional knowledge of audiences comes only by entering into some community of practice, in which readers also become self-defining interlocutors and even participants in joint projects. Blakeslee's research follows the physicists' work into communal, interactive dynamics, looking at their overt attempts to get feedback from members of their audiences, what that feedback was, and how they responded to it. This work addresses and extends a model for audience analysis that consists of two primary operations: getting to know and understand one's interlocutors, and determining how to reach and influence them. In doing so, it offers important insights into the dissemination of scientific information, and thus will be of great interest to scholars and students in the areas of rhetoric of science and technology, composition, rhetorical theory, and scientific writing.

The Economics of the Publishing and Information Industries - The Search for Yield in a Disintermediated World (Hardcover):... The Economics of the Publishing and Information Industries - The Search for Yield in a Disintermediated World (Hardcover)
Albert N Greco
R5,909 Discovery Miles 59 090 Ships in 10 - 15 working days

Books, scholarly journals, business information, and professional information play a pivotal role in the political, social, economic, scientific, and intellectual life of nations. While publications abound on Wall Street and financial service companies, the relationship between Wall Street's financial service companies and the publishing and information industries has not been explored until now. The Economics of the Publishing and Information Industries utilizes substantive historical, business, consumer, economic, sociological, technological, and quantitative and qualitative methodologies to understand the people, trends, strengths, opportunities, and threats the publishing industry and the financial service sector have faced in recent years. Various developments, both economic and demographic, contributed to the circumstances influencing the financial service sector's investment in the publishing and information industries. This volume identifies and analyzes those developments, clearly laying out the forces that drove the marriage between the spheres of publishing and finance. This book offers insight and analysis that will appeal to those across a wide variety of fields and occupations, including those in financial service firms, instructors and students in business, communications, finance, or economics programs, business and financial reporters, regulators, private investors, and academic and major public research libraries.

The Economics of the Publishing and Information Industries - The Search for Yield in a Disintermediated World (Paperback):... The Economics of the Publishing and Information Industries - The Search for Yield in a Disintermediated World (Paperback)
Albert N Greco
R2,005 Discovery Miles 20 050 Ships in 10 - 15 working days

Books, scholarly journals, business information, and professional information play a pivotal role in the political, social, economic, scientific, and intellectual life of nations. While publications abound on Wall Street and financial service companies, the relationship between Wall Street's financial service companies and the publishing and information industries has not been explored until now. The Economics of the Publishing and Information Industries utilizes substantive historical, business, consumer, economic, sociological, technological, and quantitative and qualitative methodologies to understand the people, trends, strengths, opportunities, and threats the publishing industry and the financial service sector have faced in recent years. Various developments, both economic and demographic, contributed to the circumstances influencing the financial service sector's investment in the publishing and information industries. This volume identifies and analyzes those developments, clearly laying out the forces that drove the marriage between the spheres of publishing and finance. This book offers insight and analysis that will appeal to those across a wide variety of fields and occupations, including those in financial service firms, instructors and students in business, communications, finance, or economics programs, business and financial reporters, regulators, private investors, and academic and major public research libraries.

A Practical Guide to Call Center Technology - Select the Right Systems for Total Customer Satisfaction (Paperback): Andrew Waite A Practical Guide to Call Center Technology - Select the Right Systems for Total Customer Satisfaction (Paperback)
Andrew Waite
R1,544 Discovery Miles 15 440 Ships in 10 - 15 working days

Phone calls and emails from customers are not just events; they are significant milestones in customer relationships. This book presents a roadmap to significantly improving customer relationships, whether by phone, mail, fax, email, or Website, by getting the most out of call centre technology. The book bridges the business, technical and financial issues in building and managing a customer contact centre. It evaluates call centre technology and its practical implementation to foster enhanced customer satisfaction, while delivering results at a reasonable cost. The author explains how to transform a call centre into an effective cross media contact point staffed by people equipped with the appropriate tools, knowledge and skills to provide responsive answers to emails, faxes and calls requesting service and information. Further, the author explores how to make the call centre an engine of business growth by minimizing costs, enhancing customer satisfaction, and using technology to upsell and generate new revenues from existing customers.

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