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Books > Business & Economics > Industry & industrial studies > Distributive industries > Retail sector
The global retail industry is in the early stages of an era of
profound and unprecedented, change. This book is intended to serve
as a wide-ranging, robust, and practical guide to leaders of
enterprises tasked with both understanding and delivering success
in the new landscape of retailing. Part 1 describes the major
directions and drivers of change that define the new retail
landscape. Accelerating changes in technology, the rise to
international prominence of internet enabled shoppers, and the
rapid emergence of entirely new retail enterprises and business
models are combining to re-shape the very fundamentals of the
retail industry. No longer are shops central or even necessary to
the business of retailing. No longer is choice for the shopper
limited to the neighbourhood, town, or even country in which they
live. No longer is the act of retailing solely the preserve of
traditional retail enterprises as internet-enabled businesses,
technology, logistics, suppliers, and financial services
enterprises all seek direct relationships with the shopper. The new
landscape of retailing is an unforgiving one. Success can be
achieved more quickly than ever before, but failure is equally
rapid. New opportunities are profound, but so too are the
challenges. Part 2 of this book discusses the structures, skills,
and capabilities that retail enterprises and their leaders will
need if they are to be successful. This second edition presents
more than 25 detailed case studies of innovative and successful
enterprises alongside more than one hundred smaller examples to
illustrate the themes discussed. A new afterword also presents ten
central areas business leaders must focus on in order to build
organizational resilienc in the wake of COVID-19 and the profound
uncertainties retail enterprises now face. Frameworks and practical
guidance are offered to help readers contextualise the nature of
change occurring on a global scale, and identify the capabilities,
skills, and perspectives that will be needed at both an enterprise
and a personal leadership level.
Forge deeper and more meaningful connections with consumers and
embrace the latest opportunities occurring across the physical and
digital retail landscape to become more adaptable, resilient and
successful. While change is a constant in retail, flux has
accelerated in innovation, digital disruption and changing consumer
demands and expectations. Written for both digital-first and
physical retailers, Next Generation Retail describes how to respond
to the needs and expectations of today's consumers and connect with
Generations Z and Alpha in an authentic and relevant way. Highly
practical in approach, it explores the latest opportunities and
pitfalls to avoid for developments including the metaverse,
livestream shopping, instant commerce, blockchain and non-fungible
tokens (NFTs). Next Generation Retail also describes how to create
compelling content and retail media to drive commerce and monetize
data while maintaining customer trust. Featuring original research
and interviews with top industry experts, it contains examples and
case studies from a range of brands and organizations including
Lancome, Burberry and Walmart. This is an essential resource for
retailers of all sizes to adapt to and thrive in today's
environment of breakneck change and innovation.
The Larder of the Wise: The Story of Vancouver's James Inglis Reid
Ltd. traces the history of the iconic store whose traditional
Scottish fare and well-remembered hallmarks of "We hae meat that ye
can eat" and "Value always" earned the following of devoted
customers from inside and outside of the city for almost eighty
years. Founded in 1908 and situated for most of its history at 559
Granville Street, Reid's was a fixture in Vancouver's downtown
shopping district. Customers were drawn by the store's cured and
smoked hams and bacons, expertly prepared sausages and haggis,
freshly baked meat pies and scones, and many other favorite
items-almost all made on premises using recipes and artisanal
techniques passed down for decades. When it closed in 1986 to make
way for the Pacific Centre development, many thought an important
part of Vancouver heritage was forever lost. But thanks to a
treasure-trove of business records, letters, photos and objects
preserved from the store, and drawing on her own personal memories
and knowledge of the business as the granddaughter of company
founder James Reid and the daughter of Gordon Wyness, who succeeded
Reid as manager, author M. Anne Wyness brings this special store
alive once again. Richly illustrated and engagingly told, this
story of a unique family business is also a story of Vancouver
itself. Through economic booms and declines, two world wars, shifts
in consumer habits, the rise of the suburbs and the changing
fortunes of the downtown Granville Street area, Reid's enjoyed
prosperity and endured challenges in step with a changing city.
The COVID-19 pandemic caused global shock to the entire economic
system. As a result of the government restrictions, both production
and distribution channels were interrupted. In this situation,
however, it was possible to observe that some companies were able
to adapt to these new conditions. The demand for the possibility of
translating physical business into virtual increased. The COVID-19
restrictions showed that many entrepreneurs do not have enough
knowledge about the available online tools and possibilities. Given
that the digital transformation of business today often consists
only of incorporating existing tools into existing processes,
transition to e-commerce could be made easily and quickly. Moving
Businesses Online and Embracing E-Commerce: Impact and
Opportunities Caused by COVID-19 analyzes the impact of
COVID-19-related restrictions on business models of enterprises
affected most by these restrictions and examines transformational
changes induced by the accelerated adoption of internet
technologies and transition to e-commerce-based business models.
Covering topics such as customer relationship management (CRM),
small and medium enterprises (SMEs), and customer loyalty, this
book serves as an essential resource for business owners, CEOs,
managers, IT consultants, web developers, students, professors,
entrepreneurs, researchers, industry professionals, and
academicians.
On October 2, 1881, a small group of men met in thebasement of a
church in New Haven, Connecticut.Gathered together by their priest,
Father Michael J.McGivney, they formed a fraternal society called
theKnights of Columbus in honor of the Catholic explorerwho had
brought Christianity to the New World. Originallyconceived as a
mutual aid society, the Knights of Columbuswas dedicated to helping
Catholic families in need people in the community who, in many
cases, wereexcluded from unions and other organizations that
providedsocial services to so many others. The members alsovowed to
be defenders of their nation and their faith.Well over a century
later, the Knights of Columbus isgoing strong and, with over 1.8
million members, it hasextended its reach to embrace people around
the world.Through fascinating text and photographs, The Knightsof
Columbus: An Illustrated History tells the story of anorganization
that, through war and peace, has remained the strong right arm of
the Church, bringing help andhope to people everywhere."
This book charts the changes in Birmingham's Jewellery Quarter over
the last twenty years, and is the first work to look beyond the
area's unique early history and the jewellery trade itself. Today
the quarter is a vibrant urban village, and here former Jewellery
Quarter regeneration director Andy Munro tells the story of its
transformation. The regeneration of the area sought to achieve the
difficult act of revitalising the area while protecting its unique
jewellery trade and heritage. This book offers a fascinating
insight into the successes and failures of the initiative and draws
on interviews with the many interesting characters who were players
in this regeneration game.
Few retailers understand how to adapt to the different needs and
backgrounds of international travellers. Harness the burgeoning
levels of tourism and learn everything you need to get travellers
engaged with your business and spending money, with insight from
LVMH, Harrods, CHANEL and more. The modern traveller is an enigma.
These potential customers, young and old, are in search of
memorable experiences, just as much as physical products. They want
to make their trip unforgettable, while minimizing their impact on
the environment. Leading Travel and Tourism Retail is an invaluable
guide for any retail professional who wants to benefit from the
increasing number of travellers who are venturing abroad ready to
spend money, on everything from luxury goods and souvenirs to
cultural activities and experiences. Engaging and accessible, it
covers everything from creating a business plan and analyzing the
competition, to product considerations and the role of technology
and data, offering a glimpse behind the inner workings of some of
the best-known brands in the world. Delivering invaluable insight
through fascinating interviews from high-profile professionals
including Group President of LVMH Retail, CEO of Harrods, and
President of CHANEL foundation, this is a must-have handbook for
achieving retail success in the continually evolving, multifaceted
world of travel and tourism. FULL LIST OF CONTRIBUTORS: - Jacques
Stern, CEO of Global Blue Tax Refund - Stephen Bebis, former CEO of
Brookstone Gadget Stores - Andrea d'Avack, former President of
Chanel Perfumes & Cosmetics worldwide - Christine Comaford,
founder of Smart Tribes Institute - Frances O'Grady, Secretary
General of the Trade Union Congress, UK - Desiree Bollier, Chair
& Chief Merchant of Value Retail, creator and operator of The
Bicester Village Shopping Collection - Taylor Safford, President
& CEO of Pier 39 entertainment & shopping complex, San
Francisco - Craig Robins, Founder & Owner of the Miami Design
District Development, Florida - Louis de Bourgoing, former
International Chairman of WH Smith - Dan Cockerell, Former Vice
President of Disney's Magic Kingdom - Michael Ward, Managing
Director of Harrods, London - Malik Fernando, Director of Dilmah
Tea & Luxury Resorts, Sri Lanka - Tine Willumsen, Founder of
The Diversity Council, Denmark - Jonathan Chippendale, CEO of
Holition Technologies & Former Managing Director of De Beers
Diamonds (Middle East) - Paul Samuels, Executive Vice President
& Hugo Brady, Vice President of AEG Entertainment Group - Ravi
Thakran, Group Chairman of LVMH Asia - Jason Holt CBE, Chairman of
the Apprenticeship Ambassador Network, UK Department of Education -
Ben Zifkin, Founder & President of Hubba.com, NY - Lesley
Batchelor OBE, Director General of the Institute of Export &
International Trade
In this new text, Dhruv Grewal, a leading Professor of Marketing
and Retailing, explores the complexities of the contemporary retail
environment by drawing on what he refers to as the 5 Es of
retailing: - Entrepreneurial, innovative and customer-centric
mindset - Excitement - Education - Experience - Engagement These
are illustrated using a wide range of examples such as Tesco,
Kroger, Zara, Wholefoods, Groupon, and Amazon. Together, the
framework and examples enable readers to navigate today's
challenging retail environment made up of social media, retailing
analytics and online and mobile shopping. Retail Marketing
Management is essential reading for students of retailing and
marketing, as well as practitioners working in retail today.
This book provides a uniform and coherent approach to the analysis
of distribution systems in general and retail systems in
particular. It develops the fundamentals of retail demand and
supply, and demonstrates how the provision of distribution services
is a principal determinant of economic outcomes in retail exchanges
for both retailers and their customers, as well as for other agents
such as suppliers and franchisors. The author integrates the
existing literature with new applications to provide novel insights
into the multi-product nature of retailing, the service aspects of
packaging, and the evolution of retail formats such as
supermarkets, non-store retailers (including the Internet) and
shopping centers. He illustrates how the complementarity that
underlies retail activities leads to lower average prices for
customers. This integrative process also brings out the role of
distribution services as mechanisms to exercise economic power.
This is evident not only in channels of distribution but in the
evolution of Wal-Mart and the development of franchise contracts.
The author also identifies the crucial differences between the
retailing of goods and the retailing of services. This impressive
volume skilfully integrates conceptual, theoretical and empirical
research to analyse critical issues in the economics of retailing
and distribution. It will be required reading for academics and
professional economists interested in industrial organization,
marketing, applied microeconomics and business.
Along with fast-food workers, retail workers are capturing the
attention of the public and the media with the Fight for $15. Like
fast-food workers, retail workers are underpaid, and fewer than 5
percent of them belong to unions. In Hard Sell, Peter Ikeler traces
the low-wage, largely nonunion character of U.S. retail through the
history and ultimate failure of twentieth-century retail unionism.
He asks pivotal questions about twenty-first-century capitalism:
Does the nature of retail work make collective action unlikely? Can
working conditions improve in the absence of a union? Is worker
consciousness changing in ways that might encourage or further
inhibit organizing? Ikeler conducted interviews at New York City
locations of two iconic department stores-Macy's and Target. Much
of the book's narrative unfolds from the perspectives of these
workers in America's most unequal city.When he speaks to workers,
Ikeler finds that the Macy's organization displays an adversarial
relationship between workers and managers and that Target is
infused with a "teamwork" message that enfolds both parties. Macy's
workers identify more with their jobs and are more opposed to
management, yet Target workers show greater solidarity. Both
groups, however, are largely unhappy with the pay and
precariousness of their jobs. Combined with workplace-generated
feelings of unity and resistance, these grievances provide
promising inroads to organizing that could help take the struggle
against inequality beyond symbolic action to real economic power.
This comprehensive text focuses on the fashion segment of the
retail industry. It begins with a broad overview of fashion
retailing, then focuses on on-site and off-site environments,
management and control functions, merchandising fashion products,
and ends with communicating with and servicing the clientele. In
this new edition, the authors focus on the globalization of the
retail industry with emphasis on US retail expansion into foreign
markets as well as global brands' proposed expansion into the US
market. This edition has been extensively updated to include
current trends including sustainable fashion, the growth of the
multi-cultural market, and the impact of new technology and
e-commerce. With many engaging photographs and examples to
illustrate the concepts, Fashion Retailing is ideal for learning
the fundamentals of global fashion retailing and the basic business
concepts involved. New to this Edition: ~All new Chapter 17 on
Communicating to Customers Through Electronic Media ~New Happening
Now feature in each chapter covers the latest retailing methods
with such items as The Growth of Mobile Commerce, Gap's overseas
explosion in Latin American Countries, and J. Crew's global push,
among many others ~Full color insert featuring the entire photo
program in vibrant color Teaching Resources ~Instructor's Guide
\provides suggestions for planning the course and using the text in
the classroom, supplemental assignments, and lecture notes. ~A new
Test Bank includes more than 350 questions featuring true/false,
multiple choice, short answer or essay questions and midterm and
final exam questions. ~PowerPoint (R) presentations include images
from the book and provide a framework for lecture and discussion
With thousands of shops closing in Britain today, this is the story
of a man who made a living by helping retailers open their places
of work. Roger Cox was a pioneer in shop siting and development in
this country. But when he realised that there were too many of
them, he switched his career. He became a freelance lecturer with
the aim of showing that practical skills, allied with business
theory, was the key to a students' career success. In his book,
Roger tells of his experiences in both retail firms and colleges,
many of them comical and thought-provoking. Alongside this, the
main family pastime has been world-wide travel, much of it in
America. Above all, this is an entertaining read.
More than just a travel memoir, this book is a behind-the-scenes
glimpse inside the antique book trade. Hurdling from one anecdote
to the next, Bill Rees regales readers with his many adventures
selling valuable books. From finding a first edition on a Parisian
pub shelf to opening a store in Paris and trading rare titles with
big names like Ian McEwan and Alan Sillitoe, this account is packed
with amusing narrative. Driven by the joys and trials of the
author's literary pursuit, the landscape of this quirky journey
ranges from a small bookshop in Montpelier to a private library in
Morocco, while the life path and story presented are a
one-of-a-kind find.
Traditional shops are facing challenging and unprecedented times.
Future-Ready Retail explains how changing consumer needs, the
impact of digital and the issues around health, wellness and
distancing have transformed retail and provides compelling
solutions to help reimagine the high street and out-of-town malls.
Conventional high streets, shopping arcades and retail malls
throughout the world no longer attract the crowds needed to sustain
them as successful commercial spaces. Suffering from the effects of
online shopping, changing consumer attitudes and expectations, and
the legacy impact of social distancing, there's a sense of urgency
and the need to address the decline in physical retail.
Future-Ready Retail provides in-depth analysis of how consumers,
health, data and new technologies will continue irreversibly to
shake up physical shops and permanently shape the future of
traditional retail. Arguing that to be future-ready, retail needs
to be driven by people and places, not solely real estate, the book
explains how brands can develop strategies to create shops whose
main purpose is to recruit, retain and delight customers. Featuring
case studies from successful global brand, retail futurist and
designer Ibrahim Ibrahim identifies key retail-cultural trends,
shows why it's important to make retail space physically smarter
and how to use touch points such as social, website and apps
alongside the physical space, to achieve a seamless, enjoyable and
profitable retail experience.
The business world today is changing enormously due to many factors
that affect every element of the business cycle worldwide. From
globalization to recession, in addition to other environmental
forces, companies today face numerous challenges that have a great
impact on business. Among the factors that are affecting the
current way business is conducted are the emergence of marketing
tools including the internet, internet of things (IoT), virtual
reality, mobile applications, social media, electronic word of
mouth (eWoM), artificial intelligence, digital marketing, and more
that have a great impact not only on customers but also on
companies. It is imperative for businesses to embrace the
utilization of these tools in order to expand their customer base
and provide unique, successful consumer experiences. The Handbook
of Research on IoT, Digital Transformation, and the Future of
Global Marketing provides comprehensive coverage of current global
marketing trends related to the use of technology. The book links
the industry with academia by providing useful insights on how to
improve businesses' ability to create and customize customer value
and loyalty. Covering topics including e-commerce, mobile
marketing, website development, and phygital customer experiences,
this book is essential for marketers, brand managers, advertisers,
IT consultants and specialists, customer relations officers,
managers, practitioners, business owners, marketing and business
associations, students, researchers, and academicians interested in
incorporating the latest technologies and marketing strategies into
their businesses and studies.
Blockchain is a digital, decentralized technology that is
continually growing and making quite a mark in digital marketing.
Blockchain has brought a drastic change to technology in the last
few years, and it is referred to as distributed ledger technology
(DLT), which makes the historical backdrop of any computerized
resource unalterable and straightforward using decentralization and
cryptographic hashing. Blockchain is transforming digital marketing
by removing companies' abilities to pull data from customers
without also offering to reimburse them for its value. Marketers
can leverage the technology's positive attributes that customers
are searching for in today's digital landscape, both in
transparency and data protection. In terms of digital marketing,
blockchain is one of the most important topics for its applications
in the marketing field. Blockchain Technology and Applications for
Digital Marketing provides insights on blockchain technology and
its applications in digital marketing. This book grants a
comprehensive understanding of how this technology is functioning
within modern marketing and how it can influence the future of the
digital marketing industry. The chapters cover the applications of
blockchain, benefits and challenges, disruptive innovations in
digital marketing, privacy and security concerns, and the recent
trends of blockchain in digital marketing. It is ideally intended
for marketers, advertisers, brand managers, executives, managers,
IT specialists and consultants, researchers, businesses,
practitioners, stakeholders, academicians, and students interested
in blockchain technology and its role in digital marketing.
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