Garden Centre management has professionalised in recent years as garden centres have become more highly developed retail operations. Many students of horticulture are expected to go into retail management and so the topic has increasingly appeared on the further education curriculum. This book is equally targeted at students, garden centre managers and professional courses in garden centre management. It provides a practical approach backed up by management theory. The text covers consumer behaviour, staff management, stock management, marketing and productivity.

If you’re taking your first steps into the fast-paced world of retail, then merchandiser, store designer, retailer and educator Dimitri Koumbis is the ideal guide. In An Introduction to Fashion Retailing, he’ll walk you through everything from the history of retail design, to the intricacies of consumer behavior, fast fashion and corporate social responsibility. You’ll also learn professional techniques through detailed case studies of international retailers, including LVMH, Estée Lauder and ASOS. This revised edition includes expanded coverage of omnichannel retail approaches, retail KPIs as well as an outline of future retail trends in brick and mortar, e-commerce and technology. There’s also a whole new chapter introducing visual merchandising, expanding on the importance of the store’s overall design and visual representation of products.

Dieses Buch unterstutzt Hersteller und Handler, die fur sie richtige Amazon-Marktplatz-Strategie zu entwickeln. 14 ausgewiesene Experten erlautern im Detail, wie eine erfolgreiche Implementierung auf dem Amazon Marketplace funktionieren und wie das Amazon-Ecosystem effektiv genutzt werden kann. Fallstudien aus dem B2B- und B2C-Bereich zeigen, wie Amazon-Verkaufsstrategien erfolgreich umgesetzt werden koennen. Trotz des enormen Marktanteils des E-Commerce-Riesen schenken viele Unternehmen diesem Verkaufskanal immer noch nicht die noetige Aufmerksamkeit. Dies gilt nicht nur fur den B2C-Markt, sondern auch im B2B-Umfeld, fur das das Unternehmen aus Seattle unter Amazon Business die Moeglichkeit bietet, schnell und unkompliziert zu verkaufen. In diesem Buch erhalten Sie Antworten auf Fragen wie "Amazon - ja oder nein?" oder "Wie sieht eine erfolgversprechende Amazon-Vertriebsstrategie aus?" sowie umfangreiches Entscheider-Wissen: von der Gestaltung einer verkaufsstarken Produktdetailseite uber relevante Logistikanforderungen bis hin zu Markenschutz und rechtlichen Aspekten. Die Themen Amazon verstehen und passgenaue Strategien entwickeln Exemplarische Amazon-Strategien (Seller defensiv, Seller offensiv, Vendor B2C-B2B) Optimierung der Produktdetailseiten Einsatz von Amazon Sponsored Ads Produktbewertungen auf Amazon Gesetzliche Anforderungen und Amazon-Richtlinien Logistikkompetenz als wesentlicher Treiber Produkt- und Markenschutz auf Amazon Amazon Readiness: Prozesse, Systeme und Organisation fur Profitabilitat und Skalierbarkeit Das OEkosystem rund um Amazon B2B- und B2C-Fallstudien "Wie halte ich es mit Amazon? Das ist und bleibt eines der wichtigsten Strategiethemen fur Handel und Industrie. Deshalb kommt "Amazon fur Entscheider" zur richtigen Zeit. Es beleuchtet die Amazon-Welt aus unterschiedlichsten Perspektiven und liefert so wertvolle Einsichten, indem es die Moeglichkeiten gleichermassen in Theorie und Praxis untersucht. Amazon-Insider und Branchenbeobachter mit langjahriger Erfahrung scharfen den Blick auf Amazon."Jochen Krisch, excitingcommerce.de Aus dem Inhalt TEIL I. AMAZON VERSTEHEN UND PASSGENAUE STRATEGIEN ENTWICKELN Amazons Masterplan (Christian Stummeyer) Das Prinzip Amazon (Benno Koeber) Der E-Commerce-Treiberbaum beim Vertrieb uber den Amazon Marketplace (Christian Stummeyer) Entwicklung einer Amazon-Strategie (Ralph Ch. Hubner) Plattformzeitalter: Alternativen zu Amazon (Ralph Ch. Hubner) TEIL II. ENTSCHEIDENDE ERFOLGSBAUSTEINE KONZIPIEREN UND IMPLEMENTIEREN Optimierung der Produktdetailseiten und deren Reichweite auf dem Amazon Marketplace (Adrian Jaroszynski) Strategische Grundlagen fur den Einsatz von Amazon Sponsored Ads (Adrian Jaroszynski) Produktbewertungen auf Amazon: Relevanz und Handlungsfelder fur Unternehmen (Christian Driehaus) Gesetzliche Anforderungen, Rahmenbedingungen und Amazon Richtlinien beim Verkauf uber den Amazon Marketplace (Sabine Heukrodt-Bauer) Logistik als wesentlicher Treiber des Erfolgs fur und mit Amazon (Oliver Lucas) Amazon Readiness: Prozesse, Systeme und Organisation um den Amazon Marketplace profitabel und skalierbar zu bespielen (Martin Himmel) Fulfillment by Amazon (Benno Koeber) Amazon Business fur den B2B-Markt (Lennart Paul) Produkt und Markenschutz auf Amazon (Jochen Schafer) Das OEkosystem rund um Amazon (Benno Koeber) TEIL III. FALLSTUDIEN Vom Amazon Pure Player zum Multi-Channel: Fahrradzubehoer von AARON (Hans Mina) Seller-Fallstudie: Bavaria Shop (Andreas Greipl) Vendor-Fallstudie: B/S/H Bosch und Siemens Hausgerate (Holger Holzapfel)

"The best retail buying book available. It combines concepts with actual calculations. This provides you with a better understanding of the topics." - Katherine Annette Burnsed, University of South Carolina, USA Learn the skills needed to become a successful buyer in any area of retail. This book has step-by-step instructions for typical buying tasks, such as identifying and understanding potential customers, creating a six-month merchandising plan, and developing sales forecasts. It covers math concepts throughout and shows you how to analyze and interpret data with practice problems to prepare you for the professional. You'll also learn about important retailing trends, including global buying and sourcing, omni-channel retailing, online retailing, mobile technologies, and social media. STUDIO Resources -Study smarter with self-quizzes featuring scored results and personalized study tips -Review concepts with flashcards of essential vocabulary and basic retail math formulas -Practice your skills with downloadable Excel spreadsheets to complete the end of chapter Spreadsheet Skills exercises -Enhance your knowledge with printable worksheets -Watch videos related to chapter concepts featuring step-by-step solutions to common retail buying math problems Instructor Resources -Instructor's Guide provides suggestions for planning the course and using the text in the classroom, supplemental assignments, and lecture notes -Test Bank includes sample test questions for each chapter -PowerPoint (R) presentations include images from the book and provide a framework for lecture and discussion

Dieses Buch gibt einen schnellen UEberblick uber das Thema Podcast. Wie muss das Thema Podcast strategisch angegangen werden, damit es nachhaltig einen Mehrwert fur ein Unternehmen bietet? Sind Podcasts nur ein Hype oder koennen sie sinnvoller Teil des Kommunikations- und Marketingmixes eines Unternehmens sein? Podcasts sind der aktuelle Trend in der Kommunikation und im Marketing. Taglich kommen unzahlige neue Formate auf den Markt. Die hohe Smartphonedichte, ein verandertes Mediennutzungsverhalten, bessere mobile Datenverfugbarkeit und grosse Player wie Audible und Spotify haben geholfen, das klassische "Hoerspiel" in moderner Form aus der Versenkung zu holen. Dieses essential hilft dabei, strategisch eigene Podcastmassnahmen fur das Unternehmen zu entwickeln.

In Amazon: Managing Extraordinary Success in 5-D Value, Benjamin Wall offers structured insights into strategically managing value in the key relationships to customers, personnel, business partners, and investors in order to improve value management at any company. The extraordinary success of Amazon is due to market-leading strength in three "dimensions" of value: owning the mightiest supply chain to deliver fastest and cheapest the broadest range of products, enhancing what customers and business partners are doing when using the website / online ecosystem, and knowing how to implement the optimal terms and conditions in the after-sales customer experience. Wall takes a look at the unique managerial skill of Amazon and how each of these organizational areas operates externally and internally according to a separate business logic based on a dimension of value. In an original examination, Wall systematically evaluates Amazon by categorizing and connecting its external and internal success factors to dimensions of value. Each "score" on an external success factor is linked to an internal success factor in managing processes, organizational culture, and the business model, so that managers and leaders can enhance their own internal success factors and move towards the same successful external factors. Amazon looks to the future where the near-term promise of the company is evaluated to be in the development from online to omnichannel retail, including the sale of services, by reviving out of Amazon's past the fourth dimension of value: feeling how to integrate value. The long-term potential of Amazon is set in the context of a sustainable future for retail, based on trends arising today in meaning across multiple communities, which is the emerging fifth dimension of value. Amazon is projected to operate in this value dimension again as a disruptor, and with Wall's help, managers and leaders can reach for the same kind of success.

Im Zeitalter der digitalen Transformation spielen die interne wie auch die externe Kommunikation eine Schlusselrolle in Unternehmen. Schliesslich ist das Wissensmanagement mittlerweile mehr noch als das Produktionsmanagement ein entscheidender Faktor fur die Wettbewerbsfahigkeit. Das Buch liefert Verantwortlichen in Unternehmen das Know-how, um die digitalen Medien als Mittel der Kommunikation mit internen und externen Kommunikationspartnern zu verstehen und exzellent einzusetzen. In ihren Beitragen beleuchten die Autoren die digitale Transformation fur verschiedene Managementbereiche im Unternehmen: Projektmanagement, Reputations- und Marketingkommunikation, Value-Chain-Management und Human-Resources-Management. Wahrend die digitale Vernetzung die Abstimmungen im Projektmanagement wesentlich einfacher macht, da Mitarbeiter nicht vor Ort sein mussen, revolutionieren die Moeglichkeiten des Internets mit sozialen Netzwerken und Plattformen die Marketingkommunikation. Nicht nur die Reichweite der Marketingaktivitaten erhoeht sich enorm, etwa durch Verfahren wie Seeding, auch die Zielgenauigkeit der Aktivitaten kann durch Search Engine Optimization (SEO) oder Content-Marketing gesteigert werden. Beim Value-Chain-Management kann die Kommunikation uber digitale Kanale vor allem Prozesse optimieren und den Zugriff auf Informationen verbessern. Personalverantwortliche koennen ihr Recruiting optimieren, indem sie beispielsweise auf Online-Video-Rekrutierung setzen. Auch die elektronische Verwaltung der Personalakten bietet Optimierungspotenziale.Theoretisch fundiert und stets nah an der Praxis stellen die Autoren Ansatze vor, mit denen sich digitale Kommunikation in Unternehmen nicht nur zeitgemass, sondern auch effektiv gestalten lasst. Ein Buch fur Verantwortliche in Unternehmen, die ihr Management weiterentwickeln wollen und dafur auf die Moeglichkeiten der digitalen Kommunikation setzen.

Physical retail isn't dead-but boring retail is! Remarkable Retail equips the savvy retailer with eight essential strategies to thrive in an increasingly volatile and uncertain future. Digital technology has profoundly altered the competitive landscape for retailers. In Remarkable Retail, industry thought leader Steve Dennis argues that in a world of nearly infinite choice, where the lines between digital and physical are increasingly blurred, even being very good is no longer good enough. To win and keep customers today, retailers must be nothing short of remarkable. In most retail categories, digital channels are often central to the consumer's journey, but that doesn't mean people aren't also shopping in stores; they're just using them differently, often browsing in one channel and buying in the other. The notion of a physical store channel and an ecommerce channel is increasingly a distinction without a difference; the customer is the channel. The future belongs to those who embrace the blur of digital and physical that represents modern retail today and work to deliver an experience that is more harmonized and more memorable, regardless of how consumers decide to shop. Packed with illuminating case studies from some of modern retail's biggest success stories-and leveraging Dennis's more than thirty years as a senior executive and strategic consultant to dozens of brands-Remarkable Retail lays out the case for going beyond a slightly better version of mediocre and forging a path to being truly remarkable. To help retailers on this transformation journey, Dennis presents eight essential strategies for visionary leaders who are prepared to reimagine their way of doing business. A remarkable retailer is digitally enabled, human-centered, harmonized, mobile, personal, connected, memorable, and radical. In an age where consumers have short attention spans, myriad options, and a digitally integrated relationship with every brand, Remarkable Retail is your indispensable guide to creating a powerful retail experience that keeps your customers coming back for more.

Perry's Department Store: A Buying Simulation, 4th Edition, launches students into the exciting role of being a retail buyer in the fashion industry using a unique simulation approach that takes readers step-by-step through a real-life buying experience. The text is organized into 10 chapters that walk students through the various steps a new buyer would take to complete a six-month buying plan and a merchandise assortment plan for the women's contemporary apparel, junior apparel, women's accessories, men's apparel and accessories, men's contemporary apparel, children's, or home furnishings markets. The fourth edition has been revised with statistical information to reflect a more contemporary structure and business model for a successful department store. The new Perry's Department Store is organized to reflect a larger-scale department store in today's market. Students interact by researching current market and industry trends to build their business. The charts and worksheets in this book and companion website, Perry's Department Store: A Buying Simulation STUDIO, are replicas of those found in the retail and wholesale industry to expose students to the procedures and policies they can expect to find in a first job as an assistant buyer. This new edition and STUDIO launch students directly into the exciting role of a retail buyer in the fashion industry. Perry's Department Store: A Buying Simulation STUDIO - An online tool for more effective study! - Study smarter with self-quizzes featuring scored results and personalized study tips. - Review concepts with flashcards of terms and definitions. - Follow the text's steps and calculations with data and statistical information. - Download worksheets, Excel spreadsheets with embedded formulas and blank worksheets. - View industry catalogs and private label line sheets. - Link to additional resources to complete the buying simulation.

Die Zusammenarbeit mit digitalen Influencern wird fur die Marketing- und PR-Abteilungen grosser Unternehmen immer interessanter. Neben klassischer Werbung, Media Relations und Content Marketing gehoert auch das Influencer Marketing mittlerweile zum Handwerkszeug der Unternehmenskommunikation. Aber was sind eigentlich Influencer? Influencer sind die Meinungsfuhrer und Meinungsmacher des digitalen Zeitalters. Typischerweise haben sie sich uber verschiedene digitale Kanale (wie Blogs und Social Media) ein Netzwerk aufbauen koennen, in dem sie dank einer gewissen Themenkompetenz als Anlaufquelle fur bestimmte Informationen gelten. Influencer sind in der Regel also weder Journalisten noch klassischen Testimonials oder Prominente, die seit jeher in der Werbung als Botschafter eingesetzt werden, sondern viel mehr ganz normale Menschen, die sich in der digitalen OEffentlichkeit den Ruf eines Experten fur bestimmte Themen erarbeiten konnten. In Unternehmen gilt daher die Pflege der Influencer Relations als Weiterentwicklung des Empfehlungsmarketings. Denn auch wenn die Theorie die Wirksamkeit des Influencer Marketings noch oft kritisch diskutiert, sind Unternehmen, die mittlerweile - ausschliesslich oder verstarkt - auf diese Form der Kommunikation setzen, sehr erfolgreich damit. Dieses Grundlagenwerk bietet erstmals eine fundierte Aufbereitung der Felder Influencer Relations und Influencer Marketing. Neben einer umfassenden Definition und Abgrenzung der wichtigen Begrifflichkeiten stellt es vor allem die Aspekte der strategischen Planung und praktischen Umsetzung vor und erlautert die Themen Evaluation/Key Performance Indicators sowie rechtliche und medienethische Grundlagen. Fuhrende Experten aus der Praxis geben anhand aktueller Best-Cases einen Einblick in den aktuellen Status quo der jungen Disziplin, der vor allem fur Vertreter aus Unternehmen und Agenturen interessant ist. Insgesamt ein lohnendes Buch fur Kommunikations- und Marketingexperten wie auch Studierende der Kommunikationswissenschaften sowie der Public Relations und des Marketings.

A collection of Eleanor Crow's beautiful watercolours of classic shopfronts. Published in partnership with Spitalfields Life Books, this timely volume celebrates the small neighbourhood shops of London. As our high streets decline into generic monotony, we cherish these independent shops and family businesses that enrich the city with their characterful frontages and distinctive typography. This collection includes more than 100 of Eleanor Crow's fine illustrations of the capital's bakers, cafes, butchers, fishmongers, greengrocers, chemists, launderettes, hardware stores, eel & pie shops, bookshops and stationers. The pictures are accompanied by the stories of the shops, their history and their shopkeepers - stretching all the way from Chelsea in the west to Bethnal Green, Clerkenwell and Walthamstow in the east. As well as beloved old and lost shopfronts, there are some recent examples of new shops that have been beautifully designed too - from cheesemongers to chippies. At a time of momentous change in the high street, this witty and fascinating personal survey champions the enduring culture of Britain's small shops.

The recipe for profitability is presented in Merchandise Planning Workbook. Focusing on the development of a six-month merchandise plan, the text explains how to use Excel 2007 as a tool to project sales, manage inventory, calculate the amount of merchandise to purchase, and adjust the price throughout the selling season. Application Exercises throughout the chapters familiarize students with each aspect of the plan, provide practice in inputting formulas and data, and demonstrate the impact of changing variables. Seven end-of-chapter assignments, when completed in sequence, produce a merchandise plan for a selling season. By mastering this important aspect of merchandising math, students can develop a marketable competency to help launch their careers in retailing. Introducing Merchandise Planning Workbook STUDIO--an online tool for more effective study! ~Study smarter with self-quizzes featuring scored results and personalized study tips ~Enhance your learning with a 6 month merchandise budget form for a basic product ~Review concepts with evaluation form assignments covering various textbook topics

Academic bookselling inhabits a landscape fundamentally impacted by legislative and political pressure, colonised by new textual forms and new publishing ventures, experiencing constant change. Capital Letters defines the academic bookshop, text, and market, examining change drivers in the UK, the USA and Asia. Drawing on current research, inclusive of commercial publishers and publishing interest groups, Capital Letters also includes quantitative and qualitative research data from academic booksellers. In evaluating the response of academic bookshops to the changing landscape, Capital Letters argues that academic booksellers can understand, shape, and lead a sustainable and equitable future for academic text within the marketplace.

Retail buying covers broad areas such as organization of retail establishments, distribution, roles of buying groups, planning and control, choosing vendors, negotiation, pricing, and selling of goods and services to the consumer. This text offers detailed and up-to-date coverage of retail buying, promoting smart decision making in today's complex global marketplace.

This book provides a uniform and coherent approach to the analysis of distribution systems in general and retail systems in particular. It develops the fundamentals of retail demand and supply, and demonstrates how the provision of distribution services is a principal determinant of economic outcomes in retail exchanges for both retailers and their customers, as well as for other agents such as suppliers and franchisors. The author integrates the existing literature with new applications to provide novel insights into the multi-product nature of retailing, the service aspects of packaging, and the evolution of retail formats such as supermarkets, non-store retailers (including the Internet) and shopping centers. He illustrates how the complementarity that underlies retail activities leads to lower average prices for customers. This integrative process also brings out the role of distribution services as mechanisms to exercise economic power. This is evident not only in channels of distribution but in the evolution of Wal-Mart and the development of franchise contracts. The author also identifies the crucial differences between the retailing of goods and the retailing of services. This impressive volume skilfully integrates conceptual, theoretical and empirical research to analyse critical issues in the economics of retailing and distribution. It will be required reading for academics and professional economists interested in industrial organization, marketing, applied microeconomics and business.

With thousands of shops closing in Britain today, this is the story of a man who made a living by helping retailers open their places of work. Roger Cox was a pioneer in shop siting and development in this country. But when he realised that there were too many of them, he switched his career. He became a freelance lecturer with the aim of showing that practical skills, allied with business theory, was the key to a students' career success. In his book, Roger tells of his experiences in both retail firms and colleges, many of them comical and thought-provoking. Alongside this, the main family pastime has been world-wide travel, much of it in America. Above all, this is an entertaining read.

The Larder of the Wise: The Story of Vancouver's James Inglis Reid Ltd. traces the history of the iconic store whose traditional Scottish fare and well-remembered hallmarks of "We hae meat that ye can eat" and "Value always" earned the following of devoted customers from inside and outside of the city for almost eighty years. Founded in 1908 and situated for most of its history at 559 Granville Street, Reid's was a fixture in Vancouver's downtown shopping district. Customers were drawn by the store's cured and smoked hams and bacons, expertly prepared sausages and haggis, freshly baked meat pies and scones, and many other favorite items-almost all made on premises using recipes and artisanal techniques passed down for decades. When it closed in 1986 to make way for the Pacific Centre development, many thought an important part of Vancouver heritage was forever lost. But thanks to a treasure-trove of business records, letters, photos and objects preserved from the store, and drawing on her own personal memories and knowledge of the business as the granddaughter of company founder James Reid and the daughter of Gordon Wyness, who succeeded Reid as manager, author M. Anne Wyness brings this special store alive once again. Richly illustrated and engagingly told, this story of a unique family business is also a story of Vancouver itself. Through economic booms and declines, two world wars, shifts in consumer habits, the rise of the suburbs and the changing fortunes of the downtown Granville Street area, Reid's enjoyed prosperity and endured challenges in step with a changing city.

More than just a travel memoir, this book is a behind-the-scenes glimpse inside the antique book trade. Hurdling from one anecdote to the next, Bill Rees regales readers with his many adventures selling valuable books. From finding a first edition on a Parisian pub shelf to opening a store in Paris and trading rare titles with big names like Ian McEwan and Alan Sillitoe, this account is packed with amusing narrative. Driven by the joys and trials of the author's literary pursuit, the landscape of this quirky journey ranges from a small bookshop in Montpelier to a private library in Morocco, while the life path and story presented are a one-of-a-kind find.

An invaluable account of how auctions work-and how to make them work Few forms of market exchange intrigue economists as do auctions, whose theoretical and practical implications are enormous. John Kagel and Dan Levin, complementing their own distinguished research with papers written with other specialists, provide a new focus on common value auctions and the "winner's curse." In such auctions the value of each item is about the same to all bidders, but different bidders have different information about the underlying value. Virtually all auctions have a common value element; among the burgeoning modern-day examples are those organized by Internet companies such as eBay. Winners end up cursing when they realize that they won because their estimates were overly optimistic, which led them to bid too much and lose money as a result. The authors first unveil a fresh survey of experimental data on the winner's curse. Melding theory with the econometric analysis of field data, they assess the design of government auctions, such as the spectrum rights (air wave) auctions that continue to be conducted around the world. The remaining chapters gauge the impact on sellers' revenue of the type of auction used and of inside information, show how bidders learn to avoid the winner's curse, and present comparisons of sophisticated bidders with college sophomores, the usual guinea pigs used in laboratory experiments. Appendixes refine theoretical arguments and, in some cases, present entirely new data. This book is an invaluable, impeccably up-to-date resource on how auctions work--and how to make them work.

"A Theory of Shopping" offers a highly original perspective on one of our most basic everyday activities - shopping. We commonly assume that shopping is primarily concerned with individuals and materialism. But Miller rejects this assumption and follows the surprising route of analysing shopping by means of an analogy with anthropological studies of sacrificial ritual. He argues that the act of purchasing goods is almost always linked to other social relations, and most especially those based on love and care.

The ethnographic sections of the book are based on a year's study of shopping on a street in North London. This provides the basis for a sensitive description of the issues the shopper confronts when making decisions as to what to buy. Miller develops a theory to account for these observations, arguing that shopping typically consists of three major stages which reflect the three key stages of many rites of sacrifice. In both shopping and sacrifice the ultimate intention is to constitute others as desiring subjects. Finally the book examines certain historical shifts in both subjects and objects of devotion, in particular, ideals of gender and love.

This treatment of shopping from the perspective of comparative anthropology represents a highly innovative approach to one of the most familiar tasks of our daily lives. Written in a clear and accessible manner, this book will be of interest to students and academics in anthropology, sociology and cultural studies, as well as anybody who wants to consider more deeply the nature of their own everyday activities.

"This is a useful step-by-step guide for starting your own apparel boutique or online business." Marissa Zorola, University of North Texas, US Written by entrepreneurs, for entrepreneurs, the book explains management, market segmentation, financial statements, cash flow, accessing capital, e-commerce, and omni-channel retailing. A hypothetical business plan that builds with each chapter and examples of business models from Warby Parker and Etsy give you a framework for building a successful fashion company. Profiles of entrepreneurs and exercises in a book illustrated with more than 100 images show you how to apply the process to your own ideas. Instructor Resources -Instructor's Guide provides suggestions for planning the course and using the text in the classroom, supplemental assignments, and lecture notes -Test Bank includes sample test questions for each chapter -PowerPoint (R) presentations include images from the book and provide a framework for lecture and discussion STUDIO Resources - Study smarter with self-quizzes featuring scored results and personalized study tips - Review concepts with flashcards of terms and definitions - Practice your skills with downloadable worksheets to complete the end of chapter Business Plan Connection exercises - Download Business Plan and Financial Plan templates to get your business off the ground

This book charts the changes in Birmingham's Jewellery Quarter over the last twenty years, and is the first work to look beyond the area's unique early history and the jewellery trade itself. Today the quarter is a vibrant urban village, and here former Jewellery Quarter regeneration director Andy Munro tells the story of its transformation. The regeneration of the area sought to achieve the difficult act of revitalising the area while protecting its unique jewellery trade and heritage. This book offers a fascinating insight into the successes and failures of the initiative and draws on interviews with the many interesting characters who were players in this regeneration game.