0
Your cart

Your cart is empty

Browse All Departments
Price
  • R50 - R100 (1)
  • R100 - R250 (117)
  • R250 - R500 (1,076)
  • R500+ (3,625)
  • -
Status
Format
Author / Contributor
Publisher

Books > Business & Economics > Industry & industrial studies > Media, information & communication industries > General

Woodward and Bernstein - Life in the Shadow of Watergate (Paperback): Alicia C. Shepard Woodward and Bernstein - Life in the Shadow of Watergate (Paperback)
Alicia C. Shepard
R492 R423 Discovery Miles 4 230 Save R69 (14%) Ships in 10 - 15 working days

Based on new interviews and never-before-seen archival materials, ""Woodward and Bernstein"" takes a fresh, thought-provoking look at this unlikely journalistic duo. Thrown together by fate or luck, Woodward and Bernstein changed the face of journalism and the American presidency. For the first time, Shepard separates myth from reality as she traces the lives of the iconic journalists before and after Watergate.

Selling Social Media - The Political Economy of Social Networking (Hardcover): Daniel Faltesek Selling Social Media - The Political Economy of Social Networking (Hardcover)
Daniel Faltesek
R4,201 Discovery Miles 42 010 Ships in 12 - 17 working days

Facebook, Twitter, Snapchat, YouTube, LinkedIn, and dozens of other services have been described as the vanguard of creative destruction across the media industries-disruptors of established business, heroes of a new economic narrative that supposes that the attention of individual users can be measured, managed, manipulated, backing methods that securitized, patented, and litigated attention in ways impossible before. Selling Social Media catalogues the key terms and discourses of the rise of social media firms with a particular emphasis on monetization, securitization, disruption, and litigation. Tensions between ideas and terms are critical, as the ways that different aspects of social media business are described change depending on the audience, scale, and maturity of the firm. These divergent discourses are bound together into a single story of social media, an industry that challenges the theories and descriptions of media that have come before. Through a reading of social media business this book offers a chance to revisit media theory in the context of a new social media companies and products that depend on a different understanding of media audiences, media industries, and public agency.

'Dear BBC' - Children, Television Storytelling and the Public Sphere (Hardcover): Maire Messenger Davies 'Dear BBC' - Children, Television Storytelling and the Public Sphere (Hardcover)
Maire Messenger Davies
R2,398 R1,654 Discovery Miles 16 540 Save R744 (31%) Ships in 12 - 17 working days

Drawing on the diverse views of over 1,300 children in the UK between the ages of 6-12, "Dear BBC" discusses key controversies in the public sphere about children's relationship with the media, especially television drama. Máire Messenger Davies draws on material gathered from an audience research project commissioned by the BBC, based on surveys, structured discussions with children and interviews with program makers and policy makers.

'Dear BBC' - Children, Television Storytelling and the Public Sphere (Paperback): Maire Messenger Davies 'Dear BBC' - Children, Television Storytelling and the Public Sphere (Paperback)
Maire Messenger Davies
R1,153 Discovery Miles 11 530 Ships in 12 - 17 working days

Drawing on the diverse views of over 1,300 children in the UK between the ages of 6-12, "Dear BBC" discusses key controversies in the public sphere about children's relationship with the media, especially television drama. Máire Messenger Davies draws on material gathered from an audience research project commissioned by the BBC, based on surveys, structured discussions with children and interviews with program makers and policy makers.

A History of Digital Media - An Intermedia and Global Perspective (Paperback): Gabriele Balbi, Paolo Magaudda A History of Digital Media - An Intermedia and Global Perspective (Paperback)
Gabriele Balbi, Paolo Magaudda
R1,142 Discovery Miles 11 420 Ships in 12 - 17 working days

From the punch card calculating machine to the personal computer to the iPhone and more, this in-depth text offers a comprehensive introduction to digital media history for students and scholars across media and communication studies, providing an overview of the main turning points in digital media and highlighting the interactions between political, business, technical, social, and cultural elements throughout history. With a global scope and an intermedia focus, this book enables students and scholars alike to deepen their critical understanding of digital communication, adding an understudied historical layer to the examination of digital media and societies. Discussion questions, a timeline, and previously unpublished tables and maps are included to guide readers as they learn to contextualize and critically analyze the digital technologies we use every day.

Story Mode - Video Games and the Interplay between Consoles and Culture (Hardcover): Trevor Strunk Story Mode - Video Games and the Interplay between Consoles and Culture (Hardcover)
Trevor Strunk
R515 Discovery Miles 5 150 Ships in 12 - 17 working days

Once considered niche, fringe, and the hobby of only outsiders or loners, video games have rapidly become one of the most popular and influential artistic forms of this century. Their imagery is near ubiquitous-children, adults, and even professional athletes know what a Fortnite dance is without having played the game, and every conversation about violence in media eventually turns toward Grand Theft Auto. We've reached a point where, through streaming platforms like Twitch, games don't even need to be played to be enjoyed, as whole robust communities form around watching others play. Games have grown into more than just products; they're touchstones, meaning that they've become popular enough for something radical to have happened: even while culture shapes our games, games have simultaneously begun shaping our culture. In Story Mode, video games critic and host of the No Cartridge podcast Trevor Strunk traces how some of the most popular and influential game series have changed over years and even decades of their continued existence and growth. We see how the Call of Duty games-once historical simulators that valorized conflicts like World War II-went "modern," complete with endless conflicts, false flag murders of civilians, and hyperadvanced technology. It can be said that Fortnite's runaway popularity hinges on a competition for finite resources in an era of horrific inequality. Strunk reveals how these shifts occurred as direct reflections of the culture in which games were produced, thus offering us a uniquely clear window into society's evolving morals on a mass scale. Story Mode asks the question, Why do video games have a uniquely powerful ability to impact culture? Strunk argues that the participatory nature of games themselves not only provides players with a sense of ownership of the narratives within, but also allows for the consumption of games to be a revelatory experience as the meaning of a game is oftentimes derived by the manner in which they are played. Combining sharp criticism of our most beloved and well-known video game series with a fascinating discussion of how our cultural values form, Story Mode is a truly original examination of the unique space games now occupy, from one of the sharpest games critics working today.

A Level Media Studies - The Essential Introduction (Hardcover): Pete Bennett, Sarah Casey Benyahia, Jerry Slater A Level Media Studies - The Essential Introduction (Hardcover)
Pete Bennett, Sarah Casey Benyahia, Jerry Slater
R4,188 Discovery Miles 41 880 Ships in 12 - 17 working days

A Level Media Studies is a comprehensive guide to the subject content of AS and A Level Media Studies, across all examining boards. It is specifically designed to meet the needs of both students and teachers with an accessible writing style, helpful notes on key theories and theorists and a range of learning exercises. The book's overall approach is gradual immersion, assuming no prior knowledge of the subject. Starting with an overview of the discipline, the book moves on to develop increasingly sophisticated ideas whilst repeatedly reinforcing the basic principles of media studies. Each component of media studies is illustrated with practical examples and guided exercises that demonstrate the application of theories and concepts. In addition, numerous case studies offer examples of media studies in practice. Working through these examples, students will acquire the skill set and confidence to tackle the analysis of media products and the discussion of media issues to the standard required at A Level. The focus is on contemporary media, but there is also full acknowledgement of historical precedents, as well as the significance of social, cultural, political and economic contexts. With its clear structure and integrative approach, A Level Media Studies is the ideal introductory resource for students and teachers.

America's Last Great Newspaper War - The Death of Print in a Two-Tabloid Town (Paperback): Mike Jaccarino America's Last Great Newspaper War - The Death of Print in a Two-Tabloid Town (Paperback)
Mike Jaccarino
R602 R524 Discovery Miles 5 240 Save R78 (13%) Ships in 10 - 15 working days

NAMED A BEST BOOK OF THE WEEK BY THE NEW YORK POST ALSO AVAILABLE AS AN AUDIOBOOK A from-the-trenches view of New York Daily News and New York Post runners and photographers as they stop at nothing to break the story and squash their tabloid arch-rivals. When author Mike Jaccarino was offered a job at the Daily News in 2006, he was asked a single question: "Kid, what are you going to do to help us beat the Post?" That was the year things went sideways at the News, when the New York Post surpassed its nemesis in circulation for the first time in the history of both papers. Tasked with one job-crush the Post-Jaccarino here provides the behind-the-scenes story of how the runners and shooters on both sides would do anything and everything to get the scoop before their opponents. The New York Daily News and the New York Post have long been the Hatfields and McCoys of American media: two warring tabloids in a town big enough for only one of them. As digital news rendered print journalism obsolete, the fight to survive in NYC became an epic, Darwinian battle. In America's Last Great Newspaper War, Jaccarino exposes the untold story of this tabloid death match of such ferocity and obsession its like has not occurred since Pulitzer- Hearst. Told through the eyes of hungry "runners" (field reporters) and "shooters" (photographers) who would employ phony police lights to overcome traffic, Mike Jaccarino's memoir unmasks the do-whatever-it-takes era of reporting-where the ends justified the means and nothing was off-limits. His no-holds-barred account describes sneaking into hospitals, months-long stakeouts, infiltrating John Gotti's crypt, bidding wars for scoops, high-speed car chases with Hillary Clinton, O.J. Simpson, and the baby mama of a philandering congressman-all to get that coveted front-page story. Today, few runners and shooters remain on the street. Their age and exploits are as bygone as the News-Post war and American newspapers, generally. Where armies once battled, often no one is covering the story at all. Funding for this book was provided by: Furthermore: a program of the J. M. Kaplan Fund

Behind the Magic Curtain - Secrets, Spies, and Unsung White Allies of Birmingham's Civil Rights Days (Hardcover): T.K.... Behind the Magic Curtain - Secrets, Spies, and Unsung White Allies of Birmingham's Civil Rights Days (Hardcover)
T.K. Thorne
R842 R719 Discovery Miles 7 190 Save R123 (15%) Ships in 10 - 15 working days

Behind the Magic Curtain: Secrets, Spies, and Unsung White Allies of Birmingham’s Civil Rights Days is a remarkable look at a historic city enmeshed in racial tensions, revealing untold or forgotten stories of secret deals, law enforcement intrigue, and courage alongside pivotal events that would sweep change across the nation. Birmingham, Alabama gave birth to momentous events that spawned the Civil Rights Act of 1964 and affected world history. But that is not why it is known as The Magic City. It earned that nickname with its meteoric rise from a cornfield valley to an industrial boomtown in the late 1800s. Images of snarling dogs and fire hoses of the 1960s define popular perception of the city, obscuring the complexity of race relations in a tumultuous time and the contributions of white citizens who quietly or boldly influenced social change. Behind the Magic Curtain peels back history’s veil to reveal little-known or never-told stories of an intriguing cast of characters that include not only progressive members of the Jewish, Christian, and educational communities, but also a racist businessman and a Ku Klux Klan member, who, in an ironic twist, helped bring about justice and forward racial equality and civil rights. Woven throughout the book are the firsthand recollections of a reporter with the state’s major newspaper of the time. Embedded with law enforcement, he reveals the fascinating details of their secret wiretapping and intelligence operations. With a deft hand, Thorne offers the insight that can be gained from understanding little-known but important perspectives, painting a multihued portrait of a city that has figured so prominently in history, but which so few really know.

News Production - Theory and Practice (Hardcover): Sarah Niblock, David Machin News Production - Theory and Practice (Hardcover)
Sarah Niblock, David Machin
R4,140 Discovery Miles 41 400 Ships in 12 - 17 working days

Sarah Niblock and David Machin bring us a much needed book that bridges the gap between journalistic theory and practice. The authors respond to a recent and growing recognition in academia and indeed journalism of the importance of reflective practice based on consultation of the sociological literature on journalism and the media industry. There is a distinct lack of up-to-date publications on journalists at work, the most recent ethnographies having been published in the 1980s. This book will provide detailed ethnographies of eight different news production settings. Each chapter follows two news workers through their daily routines, detailing the exact nature of their jobs, the constraints they may encounter, how they cope with those constraints and finally to what extent their work can be understood through reference to the sociological theory and vice versa. Chapters include "News agencies: something to please everyone," "The roving reporter," "Photojournalism" and "The new reporter learning the ropes."
The book is set in context by two opening chapters on the "History of News" and the "Sociology of News gathering." The former holds the premise that it is impossible to understand journalistic practice, the workings of the industry, or news values and the morality of "objectivity" without looking at the way that the news industry has grown up over the past 100 or so years. The emphasis of this chapter is very much on looking forward to the ethnographies which follow. "Sociology of news gathering" similarly details the sociological theory relevant to the ensuing chapters, theories which will be constantly referred back to throughout the course of the book. The section will becomprised of a review of the sociological literature on news agencies, news gathering, news values, the public sphere and tabloidisation.
This book will be an invaluable and much-needed real-life account of reporting in the context of contemporary newsrooms. For students taking practical units in news reporting, sub-editing and even law and ethics, this text will provide the type of concrete examples they will need to consolidate their skills-based training. The ethnographies will provide case-studies against which they can compare their experiences. Most journalism and media courses require their students to complete work-based assignments which are assessed through reflective reports. This book will help students prepare for their placements by gaining a strong sense of the working environment and tasks. It will also help students raise questions about their placements to form the basis of their reports. These reports expect them to synthesise the practice of journalism with the critical accounts of the profession by academics. No other journalism text does this.

The Cell Phone - An Anthropology of Communication (Hardcover, Annotated Ed): Daniel Miller, Heather Horst The Cell Phone - An Anthropology of Communication (Hardcover, Annotated Ed)
Daniel Miller, Heather Horst
R4,143 Discovery Miles 41 430 Ships in 12 - 17 working days

Few modern innovations have spread quite so quickly as the cell phone. This technology has transformed communication throughout the world. Mobile telecommunications have had a dramatic effect in many regions, but perhaps nowhere more than for low-income populations in countries such as Jamaica, where in the last few years many people have moved from no phone to cell phone. This book reveals the central role of communication in helping low-income households cope with poverty. The book traces the impact of the cell phone from personal issues of loneliness and depression to the global concerns of the modern economy and the transnational family. As the technology of social networking, the cell phone has become central to establishing and maintaining relationships in areas from religion to love. The Cell Phone presents the first detailed ethnography of the impact of this new technology through the exploration of the cell phone's role in everyday lives.

I'm Talented... Now What? - A 16-Week Workbook for Performing Artists (Paperback): Michelle Loucadoux I'm Talented... Now What? - A 16-Week Workbook for Performing Artists (Paperback)
Michelle Loucadoux
R763 Discovery Miles 7 630 Ships in 12 - 17 working days

It is often assumed that successful artists have "made it" forever when they are "discovered" by a producer, director, or agent, but the reality is that a freelance career in the arts takes research, careful planning, networking, financial prowess, thoughtful specificity, and dedication to creating a career with longevity. I'm Talented . . . Now What? is a 16-week workbook suitable for arts courses that helps aspiring performing artists do just that-make actionable plans to pursue a successful, financially stable career. Using dozens exercises throughout, author Michelle Loucadoux fosters creativity, specificity, and practicality and shows creatives how to create a marketing plan, present a brand specific to goals, and build a network of industry-related contacts, all with an eye toward remaining financially stable. Actors, singers, dancers, musicians, and other creatives will find this book useful in becoming entrepreneurial in their approaches. The first part walk readers through specific brainstorming and goal-setting exercises to define their ideal career and trajectory. The second part takes those specific goals and divides them into exercises that focus on networking, skill building, branding, and marketing. The Coin Calculator helps gauge what to expect from future careers and actively plan to make futures financially sustainable. The exercises are repeatable and can be revisited intermittently throughout an artist's long (and profitable) career any time an artist chooses to pivot into another media.

Mr. Associated Press - Kent Cooper and the Twentieth-Century World of News (Paperback): Gene Allen Mr. Associated Press - Kent Cooper and the Twentieth-Century World of News (Paperback)
Gene Allen
R759 R709 Discovery Miles 7 090 Save R50 (7%) Ships in 12 - 17 working days

Between 1925 and 1951, Kent Cooper transformed the Associated Press, making it the world's dominant news agency while changing the kind of journalism that millions of readers in the United States and other countries relied on. Gene Allen's biography is a globe-spanning account of how Cooper led and reshaped the most important institution in American--and eventually international--journalism in the mid-twentieth century. Allen critically assesses the many new approaches and causes that Cooper championed: introducing celebrity news and colorful features to a service previously known for stodgy reliability, pushing through disruptive technological innovations like the instantaneous transmission of news photos, and leading a crusade to bring American-style press freedom--inseparable from private ownership, in Cooper's view--to every country. His insistence on truthfulness and impartiality presents a sharp contrast to much of today's fractured journalistic landscape. Deeply researched and engagingly written, Mr. Associated Press traces Cooper's career as he built a new foundation for the modern AP and shaped the twentieth-century world of news.

Post-Merger Integration and the Management of Information and Communication Systems - An Analytical Framework and its... Post-Merger Integration and the Management of Information and Communication Systems - An Analytical Framework and its Application in Tourism (Paperback, Softcover reprint of the original 1st ed. 2004)
Alexis Papathanassis
R2,995 Discovery Miles 29 950 Ships in 10 - 15 working days

Alexis Papathanassis postulates that ICS ought to be treated as a complex and demanding management process and that it should be acknowledged as a key enabler of merger value realization. The application of his "Post-merger information and communication systems framework" (POMICS) on a real-life post-merger integration situation in a tourism company serves as a validation and as an illustration of the framework's potential value. It also gives valuable insights into some of the key questions facing the entire tourism sector today.

Advances in Communication Control Networks (Paperback, 2005 ed.): Sophie Tarbouriech, Chaouki T. Abdallah, John Chiasson Advances in Communication Control Networks (Paperback, 2005 ed.)
Sophie Tarbouriech, Chaouki T. Abdallah, John Chiasson
R3,147 Discovery Miles 31 470 Ships in 10 - 15 working days

The area of communication and computer networks has become a very active field of research by the control systems community in the last years. Tools from convex optimization and control theory are playing increasing roles in efficient network utilization, fair resource allocation, and communication delay accommodation and the field of Networked Control systems is fast becoming a mainstay of control systems research and applications. This carefully edited book brings together solicited contributions from experts in the various areas of communication/control networks referring to both networks under control (control in networks) as well as networked control systems (control over networks). The aim of this book is to reverse the trend of fragmentation and specialization in Communication Control Networks connecting various interdisciplinary research fields including control, communication, applied mathematics and computer science.

Paradoxien Des Journalismus - Theorie - Empirie - Praxis (German, Hardcover, 2008 ed.): Bernhard Poerksen, Wiebke Loosen, Armin... Paradoxien Des Journalismus - Theorie - Empirie - Praxis (German, Hardcover, 2008 ed.)
Bernhard Poerksen, Wiebke Loosen, Armin Scholl
R2,972 Discovery Miles 29 720 Ships in 12 - 17 working days

Journalismus soll mundige Burger informieren und doch sein Publikum unterhalten, soll schonungslos recherchieren und gleichzeitig Profite erwirtschaften. Journalismus soll die Auflage und die Einschaltquote steigern - und trotz vielfaltiger Abhangigkeiten und Zwange stets unabhangig sein, den Idealen der Aufklarung und dem Ethos der Wahrheit verpflichtet. Journalismus lebt von der Distanz - und von der Nahe, von der Zuspitzung und von der Einordnung, von der Schnelligkeit und der Genauigkeit, von der Kreativitat und der Routine. Es sind die Paradoxien, die unvermeidlichen Konflikte und die heimlichen Schizophrenien der Profession, die von fuhrenden Fachleuten aus dem In- und Ausland beschrieben werden. Entstanden ist eine theoretisch herausfordernde, empirisch fundierte und die Praxis reflektierende Analyse jener Widerspruche, die bestimmen, was Journalismus und Journalistik leisten sollen - und was sie tatsachlich leisten koennen.

International Handbook on Economic Regulation (Paperback): Michael A. Crew, David Parker International Handbook on Economic Regulation (Paperback)
Michael A. Crew, David Parker
R1,963 Discovery Miles 19 630 Ships in 12 - 17 working days

Michael Crew and David Parker have compiled a comprehensive, up-to-date and detailed analytical work on leading research issues in the economics of regulation. With contributions from international specialists in economic regulation, the Handbook provides a comprehensive discussion of major developments in both the theory and practice of regulatory economics. This book will be an indispensable source for both students and practitioners of regulation.The Handbook begins by looking at the principles, history and methods of regulation before turning to specialist themes including: pricing and social welfare regulating service quality consumer representation< performance benchmarking environmental regulation calculating the cost of capital information revelation and incentives the economics of access charging regulatory governance regulatory policy in developing countries particular issues in the regulation of the telecommunications, energy, transport and water sectors. The International Handbook on Economic Regulation is essential reading for researchers in the economics of regulation and students of regulation on final year undergraduate and postgraduate degree courses. As a major reference work, it is of value and assistance to economists in regulatory offices, regulated companies and government departments.

Documentary Film Classics (Paperback, New): William Rothman Documentary Film Classics (Paperback, New)
William Rothman
R672 Discovery Miles 6 720 Ships in 12 - 17 working days

Documentary Film Classics offers close readings on a number of major films, such as Nanook of the North, Land Without Bread, Night and Fog, Chronicle of a Summer and Don't Look Back. Spanning the history of the documentary film tradition, William Rothman analyzes the philosophical and historical issues and themes implicit in these works. Designed to guide film students through the "texts" of a wide range of documentaries, his readings also focus on the achievements of these works as films per se.

Young People, Sex and the Media - The Facts of Life? (Paperback, 2004 ed.): D Buckingham, S. Bragg Young People, Sex and the Media - The Facts of Life? (Paperback, 2004 ed.)
D Buckingham, S. Bragg
R1,558 Discovery Miles 15 580 Ships in 10 - 15 working days

Are children today growing up too soon? How do they - and their parents - feel about media portrayals of sex and personal relationships? Are the media a corrupting influence, or a potentially positive and useful resource for young people? Drawing on an extensive research project, which investigated children's interpretations of sexual content in films, TV and print media, this book considers how young people (ages 9-17) use such material to understand their experiences and build their identities; and how they and their parents respond to public concerns about these issues. The book offers a clearly-written and entertaining insight into children's and parents' perspectives on these difficult issues - perspectives that are often ignored or trivialized in public debate.

Transnational Korean Cinema - Cultural Politics, Film Genres, and Digital Technologies (Hardcover): Dal Yong Jin Transnational Korean Cinema - Cultural Politics, Film Genres, and Digital Technologies (Hardcover)
Dal Yong Jin
R3,472 R3,220 Discovery Miles 32 200 Save R252 (7%) Ships in 12 - 17 working days

In Transnational Korean Cinema author Dal Yong Jin explores the interactions of local and global politics, economics, and culture to contextualize the development of Korean cinema and its current place in an era of neoliberal globalization and convergent digital technologies. The book emphasizes the economic and industrial aspects of the story, looking at questions on the interaction of politics and economics, including censorship and public funding, and provides a better view of the big picture by laying bare the relationship between film industries, the global market, and government. Jin also sheds light on the operations and globalization strategies of Korean film industries alongside changing cultural policies in tandem with Hollywood’s continuing influences in order to comprehend the power relations within cultural politics, nationally and globally. This is the first book to offer a full overview of the nascent development of Korean cinema.

Regulations, Institutions, and Commitment - Comparative Studies of Telecommunications (Hardcover, New): Brian Levy, Pablo T.... Regulations, Institutions, and Commitment - Comparative Studies of Telecommunications (Hardcover, New)
Brian Levy, Pablo T. Spiller
R1,888 R1,313 Discovery Miles 13 130 Save R575 (30%) Ships in 12 - 17 working days

The book assesses the impact of core political and social institutions on regulatory structures and performance in the telecommunications industry in Jamaica, the United Kingdom, Chile, Argentina, and the Philippines. These core institutions are shown to influence strongly the credibility and effectiveness of regulation, and thus its ability to encourage private investment and support efficiency. Currently, privatization and regulatory reform are often viewed as the solution to the problem of poor performance by telecommunications and other public utilities. This volume argues that these high expectations may not always be met because of the way a country's political and social institutions - its executive, legislative and judicial systems, its informal norms of public behaviour - interact with regulatory processes and economic conditions. In some environments, regulatory solutions run counter to the prevailing wisdom: achieving credible commitment may require an inflexible regulatory regime, and sometimes public ownership of utilities may be the only feasible alternative.

Regulations, Institutions, and Commitment - Comparative Studies of Telecommunications (Paperback, New): Brian Levy, Pablo T.... Regulations, Institutions, and Commitment - Comparative Studies of Telecommunications (Paperback, New)
Brian Levy, Pablo T. Spiller
R965 Discovery Miles 9 650 Ships in 12 - 17 working days

Currently, privatization and regulatory reform are often viewed as the solution to the problem of poor performance by telecommunications and other public utilities. This volume argues that these high expectations may not always be met because of the way a country's institutions and systems interact.

Performance Analysis and Optimization of Inbound Call Centers (Paperback, Softcover reprint of the original 1st ed. 2003): Raik... Performance Analysis and Optimization of Inbound Call Centers (Paperback, Softcover reprint of the original 1st ed. 2003)
Raik Stolletz
R3,067 Discovery Miles 30 670 Ships in 10 - 15 working days

The focus of this book is on the management of inbound call centers. Based on technical performance measures this book develops economic performance measures for different classes of telephone service numbers. Both the numbers of agents and the number of offered phones lines are decision variables in the operational personnel planning process. Since call arrivals as well as call-handling times are random in inbound call centers, this book concentrates on performance analysis and optimization using queueing models. These models may differ with respect to several features, for example, the number of customer classes, the number of differently trained agent groups, the limitation of the waiting room, or the customer's impatience. This book describes mathematical methods and algorithms to relate these decision variables to technical as well as economic performance measures.

Einfuhrung in das Medienmanagement (German, Hardcover, Reprint 2015 ed.): Thomas Breyer-Maylander Einfuhrung in das Medienmanagement (German, Hardcover, Reprint 2015 ed.)
Thomas Breyer-Maylander
R3,104 R2,362 Discovery Miles 23 620 Save R742 (24%) Ships in 10 - 15 working days

Die Medienbranche wird zunehmend intensiver aus wirtschafts- und managementwissenschaftlicher Perspektive analysiert. Gerade die problematische Ertragslage sehr vieler Medienunternehmen im neuen Jahrtausend zeigt, dass es fur den Unternehmenserfolg wichtig ist, dass neben den inhaltlichen medienspezifischen Kompetenzen auch die Managementkompetenzen innerhalb der Unternehmung vorhanden sind. Das vorliegende Lehrbuch beschreibt die wichtigsten Themengebiete, die fur ein grundlegendes Verstandnis der Managementfunktion innerhalb einer Medienunternehmung notwendig sind. Es eignet sich in seiner Struktur sowohl fur Studierende als auch fur Praktiker und richtet sich an Einsteiger im Bereich Medienmanagement, wie z. B. Teilnehmer an einfuhrenden Grundlagenveranstaltungen innerhalb interdisziplinarer Programme oder Studierende medienspezifischer Studiengange, die sich vor dem Hintergrund vertiefter Medienkenntnisse mit Managementthemen auseinander setzen. Es folgt damit dem in der amerikanischen Managementliteratur durchaus ublichen Weg der kompakten Einfuhrungswerke. Aus dem Inhalt: Definitionen und Grundlagen. Strategie und Wettbewerb: Strategisches Management in Medienunternehmen. Fuhrung und Konflikte. Personalmanagement in Medienunternehmen."

Under a Sickle Moon - A Journey Through Afghanistan (Paperback): Peregrine Hodson Under a Sickle Moon - A Journey Through Afghanistan (Paperback)
Peregrine Hodson
R462 R390 Discovery Miles 3 900 Save R72 (16%) Ships in 10 - 15 working days

In 1984 journalist Peregrine Hodson crossed the Pakistan border into Afghanistan with rebel mujahedin smuggling arms and ammunition, beginning a thousand-mile journey through the war-torn nation. Fluent in Farsi, he was able to observe the war with stunning intimacy and eloquently capture the essence of the Afghan people and their culture. As the travelers survived bombings by Soviet aircraft, an ambush by a rival faction, and becoming swept up in a major offensive, Hodson would come to gain a unique perspective on their hopes for peace and religious devotion. Bringing together travel writing, war reportage, and history, this is a richly rendered portrait of a complex people. "Gripping and moving ... [a] powerful account of a war that has often been described as 'forgotten.'" -- Gail Pool, The Christian Science Monitor "Will long remain the most vivid account of a strange and horrible wrong." -- Ahmed Rashid, The Independent (London) "Vivid and intriguing." -- Jonathan Kirsch, -- Los Angeles Times Book Review

Free Delivery
Pinterest Twitter Facebook Google+
You may like...
Scratching the Surface - Adventures in…
Harvey Ovshinsky Paperback R771 R654 Discovery Miles 6 540
Handbook on Digital Corporate…
Vilma Luoma-aho, Mark Badham Hardcover R6,403 Discovery Miles 64 030
The Book of Jack London
Charmian London Paperback R655 Discovery Miles 6 550
Advanced Introduction to Creative…
John Hartley Paperback R680 Discovery Miles 6 800
Media Studies: Volume 2 - Policy…
Pieter J. Fourie Paperback R772 R678 Discovery Miles 6 780
Edgar Allan Poe's Charleston
Christopher Byrd Downey Paperback R634 R530 Discovery Miles 5 300
Media Studies: Volume 1 - Media History…
Pieter J. Fourie Paperback  (2)
R732 R645 Discovery Miles 6 450
Sailing Alone Around the World
Joshua Slocum Hardcover R827 Discovery Miles 8 270
Worrier State - Risk, Anxiety And Moral…
Nicky Falkof Paperback R330 R258 Discovery Miles 2 580
Media ethics in South African context…
Lucas M. Oosthuizen Paperback  (1)
R569 R501 Discovery Miles 5 010

 

Partners