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Books > Business & Economics > Business & management > Business communication & presentation

Entries and Exits - Visits to Sixteen Trading Rooms (Hardcover, New): Alexander Elder Entries and Exits - Visits to Sixteen Trading Rooms (Hardcover, New)
Alexander Elder
R1,438 R1,362 Discovery Miles 13 620 Save R76 (5%) Ships in 10 - 15 working days

Entries & Exits takes you behind closed doors, into the trading rooms of sixteen private traders. They live in different countries, trade different markets, and use different methods, but all share a dedication to trading. Your guide on this journey is Dr. Alexander Elder, a bestselling author, professional trader, and practicing psychiatrist.

Each visit begins with a description of each trader's background and methods. He or she walks you through a winning and a losing trade, showing his or her signals on the charts, and explaining the reasoning behind them. After studying the entry, you are invited to decide whether that trade is likely to make or lose money. After you turn the page and see the exit, you learn how that trade worked out. Dr. Elder then shows you his charts for every trade and explains his analysis and decisions. At the end of each interview, he discusses a key aspect of trading, relevant to the trades you have just studied.

Entries & Exits provides an up-close and personal look at how real traders select trades and make decisions. You'll benefit from their hard-earned insights into trading psychology, analytic techniques, money management, record-keeping, and other essential aspects of successful trading. The book delivers a variety of concepts and techniques that will help you become a better trader tomorrow than you are today.

Study Guide for Entries & Exits

Be sure to work through the companion volume to Entries & Exits before you risk a dollar in the markets. The Study Guide contains 101 questions and answers, including twenty-five case studies. Each of them challenges you to focus on some essential aspect of successful trading.

There are sevenchapters in this Study Guide--Organization, Psychology, Markets, Trading Tactics, Money Management and Record-Keeping, Case Studies, and Traders Speak. Each covers a major area of trading and offers you a rating scale, allowing you to measure your competence level. Now you can discover and fill any gaps in your knowledge without risking any money.

The answers in the back of the book provide detailed explanations of the right and wrong answers to the multiple-choice questions. A large number of those questions and the case histories in this Study Guide were contributed by traders interviewed in Entries & Exits, linking both books into a single, powerful tool for developing trading skills.

Use Dr. Elder's Study Guide together with Entries & Exits to make the most of your time as you learn to take advantage of market opportunities.

Origins and Traditions of Organizational Communication - A Comprehensive Introduction to the Field (Paperback, 3rd Edition):... Origins and Traditions of Organizational Communication - A Comprehensive Introduction to the Field (Paperback, 3rd Edition)
Anne M. Nicotera; Edited by Anne M. Nicotera
R1,996 Discovery Miles 19 960 Ships in 9 - 17 working days

Origins and Traditions of Organizational Communication provides a sophisticated overview of the fundamentals of organizational communication as a field of study, examining the field’s foundations and providing an assessment of the field to date, explaining and demonstrating a communicational approach to the study of organization.

It provides a set of literature reviews on focused topics written by experts in each area, and links organizational communication theory and research to practice. In reviewing foundational management theory, the book analyzes how early to mid-20th-century management theories shaped contemporary organizations, providing students both with background knowledge of these foundational theories and an understanding of their influence on our thinking and our organizational world.

Written at an accessible level for early graduate students, yet still sophisticated enough for doctoral students, the book is ideal for students and teachers of organizational communication and communication history.

Downloadable ancillary materials include chapter PowerPoints and a set of instructors' materials containing chapter abstracts, glossaries, discussion questions, annotated supplementary readings lists, and practitioners' corners. Please visit www.routledge.com/9781138570313.

Table of Contents

Part I: Organizational Communication History

1. Organizing the Study of Organizational Communication

Anne M. Nicotera

2. Developments in the 20th Century

Anne M. Nicotera

3. Developments in the 21st Century

Anne M. Nicotera

4. Paradigms: Ways of Knowing in Organizational Communication

Anne M. Nicotera

Part II: Foundational Organizational Theory

5. Classical Management Theory

Anne M. Nicotera

6. Human Relations Theory

Anne M. Nicotera

7. Human Resource Management Theory

Anne M. Nicotera

Part III: Topics in Theory and Research

8. Socialization

Patricia M. Sias and Yejin Shin

9. Communication Networks

Lisa V. Chewning

10. Workplace Relationships

Patricia M. Sias and Yejin Shin

11. Identity and Identification

Craig R. Scott

12. Power and Resistance

Heather M. Zoller and Zhuo Ban

13. Gender and Feminist Theory

Patrice Buzzanell

14. Difference and Intersectionality

Jamie McDonald

15. Groups, Teams, and Decision Making

Dawna I. Ballard and Dron M. Mandhana

16. Conflict

Jessica Katz Jameson

17. A Communicative Approach to Leadership

J. Kevin Barge

18. The Structuration of Emotion

Sarah J. Tracy and Shawna Malvini Redden

19. Technology and Organizational Communication

Keri Stephens and Kerk F. Kee

20. Globalization and Organizational Communication

Jennifer L. Gibbs and Shiv Ganesh

21. Organizational Change

Laurie Lewis/

Communication (Paperback): Carolyn Boyes Communication (Paperback)
Carolyn Boyes 1
R198 R112 Discovery Miles 1 120 Save R86 (43%) Ships in 10 - 15 working days

The communication secrets that experts and top professionals use. Get results fast with this quick, easy guide to the fundamentals of Communication. Includes how to: * Use body language to build rapport with anyone * Deal with clients and colleagues at all levels * Get what you want in sales or negotiation * Excel in meetings and presentations * Master email and written communication

Building Successful Communities of Practice (Paperback): Building Successful Communities of Practice (Paperback)
R512 Discovery Miles 5 120 Ships in 18 - 22 working days
Handbook of Administrative Communication (Hardcover): James Garnett Handbook of Administrative Communication (Hardcover)
James Garnett
R7,416 R6,832 Discovery Miles 68 320 Save R584 (8%) Ships in 10 - 15 working days

This volume takes a communications-oriented approach to a wide range of topics encompassing organization, management, political theory and practice, business-government relations, innovation processes, and IT. Offering a balanced, international presentation, it contains authoritative contributions from world-renowned experts representing various disciplines, including administrative law, organizational and political theory, phenomenology, public and business management, educational technology, psychology, and other fields. The book addresses typically neglected subjects such as communicating through humor, drama, film, poetry, fiction, and other creative forms.

Improvise! - Use the Secrets of Improv to Achieve Extraordinary Results at Work (Paperback): Max Dickins Improvise! - Use the Secrets of Improv to Achieve Extraordinary Results at Work (Paperback)
Max Dickins
R343 R312 Discovery Miles 3 120 Save R31 (9%) Ships in 9 - 17 working days

A Financial Times Top Business Book 2020 Improv performers look like creative geniuses, coming up with brilliant comedy on the spur of the moment. But they rely on some simple rules and techniques - ones which anyone can learn, and which can help us offstage to think creatively, collaborate with others and communicate with impact. Improvise! will show you how to handle whatever comes your way at work - from giving confident presentations and handling difficult conversations to coming up with great ideas and persuading others to make them happen. Comedian and improvisation for business coach Max Dickins combines examples from the world of work with exercises from the stage to teach you how to achieve extraordinary results with what you've already got.

Consumer Management in the Internet Age - How Customers Became Managers in the Modern Workplace (Hardcover): Joshua Sperber Consumer Management in the Internet Age - How Customers Became Managers in the Modern Workplace (Hardcover)
Joshua Sperber
R2,690 Discovery Miles 26 900 Ships in 10 - 15 working days

Consumer Management in the Internet Age: How Customers Became Managers in the Modern Workplace analyzes online consumer management, a practice in which customers monitor, report on, and - sometimes unwittingly - discipline workers through writing and posting online reviews. Based on case studies of the websites Yelp and Rate My Professors (RMP), the author describes the existence of widespread communities of online reviewers. Online reviewing, a popular contemporary hobby, tells us much about the collapse of the barriers separating work and leisure as well as our need for collective purpose and community--wherever we can find it. This book additionally explores the economic implications of online reviews, as reviews provide both valuable free content for websites and surveillance of, respectively, restaurant servers and college instructors. Employers can - and in many cases, do - invoke online reviews to discipline and even fire workers, selectively using reviews as a free and ubiquitous "Mystery Shopper." Whether they are typically read by employers (as in the case of Yelp) or by workers themselves (as in the case of RMP), online reviews have had an effect on the ways in which employees think about and perform their work, illuminating some of the ways that capitalism and our roles within it are changing.

It's Not What You Say, It's The Way You Say It! - How to sell yourself when it really matters (Paperback): Michael... It's Not What You Say, It's The Way You Say It! - How to sell yourself when it really matters (Paperback)
Michael Parker 1
R368 R333 Discovery Miles 3 330 Save R35 (10%) Ships in 9 - 17 working days

No matter what your speaking challenge is, this inspirational, cleverly illustrated book will ensure you perform with passion, power and persuasion; at your very best. Whether you are chasing a job, planning a pitch, giving a speech at a wedding, presenting to one or one thousand people, you'll discover how to: -Use the rule of three to win any audience over -Prepare so you can be yourself - but better -Embrace the unknown and conquer any fear Capturing a life time's work in the art of persuasive communication, this powerful book reveals the principles, tools and tricks to help you become a courageous, memorable, stand-out speaker.

The Communication Strategy Handbook - Toolkit for Creating a Winning Strategy (Paperback, New edition): Betteke van Ruler,... The Communication Strategy Handbook - Toolkit for Creating a Winning Strategy (Paperback, New edition)
Betteke van Ruler, Frank Koerver
R929 Discovery Miles 9 290 Ships in 10 - 15 working days

Strategic development is one of the most daunting challenges that faces any professional, no matter the field. After all, stakes are high. Developing effective strategies can put you on the path to becoming a trusted advisor and a valued employee. The Communication Strategy Framework introduced in this handbook has been designed to help professionals make targeted choices toward strategic communication. Taking an iterative approach and continually reflecting on whether your choices remain congruent enables you to continually adapt to changing circumstances while staying in command. Linear planning models are ineffective. Quick strategy development can revolutionize the communication function and strengthen the relationship amongst members of a professional team. Linking communication and business strategy is the number one challenge for today's communication practitioners. The Communication Strategy Framework facilitates the communication professional to forcefully and efficiently make the right choices. It compels individuals to think about how communication can contribute to achieving the organization's or client's goals. As a result, it provides a clear picture of your communication strategy in one page by putting superfluous details aside and concentrating on the essentials. The Communication Strategy Framework has proven to be an instant eye-opener. A best-seller amongst professionals in the Netherlands, it is available for the first time in English. This step-by-step guide to creating a winning communication strategy will help communicators of all types, from professionals and clients to students and teachers!

Advances in Chinese Brand Management (Hardcover, 1st ed. 2017): John M.T. Balmer, Weifeng Chen Advances in Chinese Brand Management (Hardcover, 1st ed. 2017)
John M.T. Balmer, Weifeng Chen
R4,360 Discovery Miles 43 600 Ships in 10 - 15 working days

This book includes a fascinating range of up-to-date articles on China from the Journal of Brand Management that marshal research and scholarship undertaken by Chinese, British, European and American scholars. The development and management of brands in China has emerged as an area of considerable and growing interest among branding scholars and practitioners owing to the rise and significance of brands within China. Providing an overview of the development and management of brands in China, Advances in Chinese Brand Management also contains case studies of centuries old and greatly loved Chinese Corporate heritage brands, luxury brands, prominent cultural brands and foreign brands in China.

Public Relations and Whistleblowing - Golden Handcuffs in Corporate Wrongdoing (Hardcover): Cary A Greenwood Public Relations and Whistleblowing - Golden Handcuffs in Corporate Wrongdoing (Hardcover)
Cary A Greenwood
R4,501 Discovery Miles 45 010 Ships in 10 - 15 working days

There is a growing interest in corporate whistleblowing, but no comprehensive research has yet focused on public relations practice. Drawing on extensive research on Fortune 1000 and Wilshire 5000 corporations, this book reveals executives' attitudes and relationships toward their organizations and their impact on whistleblowing. Perhaps unsurprisingly, it reveals that wrongdoing in corporations and the privileges of power coexist. Top-ranking public relations executives, who are mostly white and male, are more likely to be aware of wrongdoing but no more likely to blow the whistle, fundamentally due to their positive relationship with their employers. Using the new lens of evolutionary theory, this study explains whistleblowing, retaliation, and relationships, and in the light of the connection between whistleblowing behavior and executives' attitudes, it proposes a new theory of the phenomenon of Golden Handcuffs. As public attitudes to corporations, corporate social responsibility (CSR), and transparency harden, these findings have serious implications for companies globally. Researchers, scholars, and advanced students in public relations, organizational communication, corporate communication, strategic communication, corporate reputation, and CSR will find this book full of revealing insights.

The Authority Guide to Behaviour in Business - How to inspire others and build successful relationships (Paperback): Robin Hills The Authority Guide to Behaviour in Business - How to inspire others and build successful relationships (Paperback)
Robin Hills
R278 R252 Discovery Miles 2 520 Save R26 (9%) Ships in 10 - 15 working days

Explore the psychology behind what really motivates and influences your clients, colleagues and customers. Discover what makes people tick, how they perceive and react to different situations and why they behave the way they do. In this fast, focused guide, emotional intelligence expert Robin Hills reveals insights into motivation and how people perceive situations in business. As he unlocks the secrets of human nature you'll learn how to inspire top performance, gain trust, win confidence and build lasting relationships - more effectively and with great results!

How to Work a Room - Your Essential Guide to Savvy Socializing (Paperback, 2 Ed): Susan Roane How to Work a Room - Your Essential Guide to Savvy Socializing (Paperback, 2 Ed)
Susan Roane
R368 Discovery Miles 3 680 Ships in 18 - 22 working days

This is the fully revised and updated edition of the ground-breaking self-help book on improving communicating and socializing skills in business and life. How To Work A Room lays down the fundamentals for savvy socializing, whether at a party, a conference, or even communicating online. RoAne clearly shows how to overcome the five roadblocks that keep most people from making new contacts; mix chutzpah and charm to start and end conversations smoothly; know when to use humor--and when not to; and follow simple rules of etiquette. Incorporating years of feedback from hundreds of presentations, as well as anecdotes from around the globe, RoAne keeps How To Work A Room fresh and on target. New chapters include: strategies starting, maintaining, and exiting conservations; and advice on commutating effectively in today's tech driven world.

Writing That Works: Communicating Effectively on the Job with 2020 APA Update (Paperback, Thirteenth Edition): Walter E. Oliu,... Writing That Works: Communicating Effectively on the Job with 2020 APA Update (Paperback, Thirteenth Edition)
Walter E. Oliu, Charles T Brusaw, Gerald J. Alred
R1,743 Discovery Miles 17 430 Ships in 9 - 17 working days

More than ever, Writing That Works is the right choice for the most up-to-date coverage of business writing. Real-world model documents are grounded in their rhetorical contexts to guide students in navigating the increasingly complex world of business writing. Now in full-color, the thirteenth edition continues to reflect the central role of technology in the office and the classroom, showcasing the most current types of business documents online and in print, providing succinct guidelines on selecting the appropriate medium for your document, communication, or presentation, and featuring new advice on creating a personal brand as part of a successful job search. Also available as an e-book and in loose-leaf, Writing that Works offers robust but accessible coverage at an affordable price.

Mastering the LEGO Serious Play Method - 44 Facilitation Techniques for Trained LEGO Serious Play Facilitators (Paperback):... Mastering the LEGO Serious Play Method - 44 Facilitation Techniques for Trained LEGO Serious Play Facilitators (Paperback)
Sean Blair
R680 Discovery Miles 6 800 Ships in 9 - 17 working days
Stories for Management Success - The Power of Talk in Organizations (Hardcover): David Collins Stories for Management Success - The Power of Talk in Organizations (Hardcover)
David Collins
R1,960 Discovery Miles 19 600 Ships in 10 - 15 working days

We tend to assume that we may divide our activities into talk and action. In so doing we tend to suggest that talk is subordinate to action. Taking issue with these presumptions, Stories for Management Success: The Power of Talk in Organizations argues that talk is central to what managers do. Indeed it argues that, for managers, 'walking the walk' necessarily implies 'talking the talk such that storytelling is now central to managerial work'. Noting that managerial talk is increasingly located within an account of storytelling the book offers a critical review of the academic debates associated with telling tales at work and uses this critical reflection to shape and guide those who would realise the power of talk. Thus, the book concludes with six key questions designed to prompt both introspection and action on storytelling in an organized context. With reflections on the relevant management research, the author provides a scholar's digest to aid management thinking and practice. This book offers an examination of the processes of organizational storytelling and has been designed to allow practitioners of management to recognise and in so doing to unleash the power of talk in organizations.

Surrounded by Narcissists - How to Effectively Recognize, Avoid, and Defend Yourself Against Toxic People (and Not Lose Your... Surrounded by Narcissists - How to Effectively Recognize, Avoid, and Defend Yourself Against Toxic People (and Not Lose Your Mind) [The Surrounded by Idiots Series] (Hardcover)
Thomas Erikson
R751 R665 Discovery Miles 6 650 Save R86 (11%) Ships in 18 - 22 working days

From the Sunday Times bestselling author of Surrounded by Idiots

Are you overshadowed by the narcissists in your life? Are you worn out by their constant demands for attention, their absolute belief they are right (even when clearly they are not), their determination to do what they want (regardless of impact), and their baffling need to control everyone and everything around them?

In this thought-provoking, sanity-saving book, Thomas Erikson helps you understand what makes narcissists tick and, crucially, how to handle them without wearing yourself out in the process. With the help of the behavioural model made famous in Surrounded by Idiots, Erikson provides all the tools you need to manage not just the narcissists around you but everyday narcissism as well - itself becoming more widespread in this age of social media. Engaging and practical, Surrounded by Narcissists will help you free yourself from narcissistic agendas so you can pursue a happier, more fulfilling and successful life.

From HELLO To YES in 3 Minutes or LESS - How to Overcome Call Reluctance, Know Exactly What to Say and Deal with Rejection when... From HELLO To YES in 3 Minutes or LESS - How to Overcome Call Reluctance, Know Exactly What to Say and Deal with Rejection when using the telephone as a Network Marketing Professional (Paperback)
Paul G Walmsley
R343 Discovery Miles 3 430 Ships in 18 - 22 working days

"When I pick up the phone, I just freeze." "I don't know what to say, I get all nervous and just throw up all over them." "I am afraid of calling my friends, what if they get upset at me? What if they say no? What if they get upset at me for trying to sell them something?" "I am not a salesperson." "I am terrified of them saying no." "I can't handle rejection." Any of the above "Ring a bell?" (Forgive the pun ) Not to worry, you have exactly what you need in your hands right here, right now. Paul G Walmsley helps network marketing professionals who are struggling to overcome telephone call reluctance, who wonder exactly what to say and those who are afraid of rejection by using his simple mantra, "From Hello to YES in 3 Minutes or LESS." Paul outlines just how to game plan for each call, master The 4 Chords and employ his 4 Mantras. Throughout his system he introduces, explains and demonstrates simple formulas to utilize that will help the telephone calls go smoothly. As a result of implementing Paul's ideas, network marketers no longer feel their telephone weighs 300lbs. They don't stare at their list of prospects in abject fear because they know exactly what to say on each telephone call and they in fact welcome objections and rejection because they make the calls more fun

Culturally Mindful Communication - Essential Skills for Public and Nonprofit Professionals (Paperback): Masami Nishishiba Culturally Mindful Communication - Essential Skills for Public and Nonprofit Professionals (Paperback)
Masami Nishishiba
R1,405 Discovery Miles 14 050 Ships in 10 - 15 working days

Intercultural communication is a necessary skill for those who work in the public and nonprofit sectors, and yet there is a dearth of literature available to help public and nonprofit professionals develop an ability to effectively communicate, interact, and lead in a multicultural society. Drawing on research in intercultural communication, psychology, and public and nonprofit administration, Culturally Mindful Communication provides useful strategies for students and practitioners of public service to improve their intercultural communication skills. Topics include: expectations for public and nonprofit professionals in today's multicultural society frameworks for assessing cultural differences and similarities verbal and nonverbal communication in the intercultural context stereotyping, prejudice, ethnocentrism, microagression, and social privilege as barriers for effective intercultural communication key considerations for effective multicultural teams approaches for effective multicultural community engagement, and leading with cultural mindfulness. To facilitate student learning, several useful pedagogical features are employed throughout the book. The reader follows the stories of two fictional characters - Lavita, a cultural coordinator in city government, and Leo, a program manager at a nonprofit - in their intercultural communication challenges in public and nonprofit sectors. Mini-case stories called 'cultural moments' are incorporated to illustrate real-world intercultural communication examples and to invite application of the tools and concepts introduced in the text. Each chapter includes a set of discussion questions designed to build on the intercultural communication challenges of Lavita and Leo and the 'cultural moments' as well as activities that can be completed in class or as homework assignments. Designed to offer guidance to both current and would-be public servants, Culturally Mindful Communication will be required reading for Public Administration and Public Affairs courses that address diversity and cultural competence, as well as for practitioners looking to develop their intercultural leadership and communication skills.

5 Stars - Building High Ratings and High Trust in the Digital Age (Paperback): Todd Duncan 5 Stars - Building High Ratings and High Trust in the Digital Age (Paperback)
Todd Duncan
R367 R338 Discovery Miles 3 380 Save R29 (8%) Ships in 18 - 22 working days
Expertise, Communication, and Organizing (Hardcover): Jeffrey W. Treem, Paul M. Leonardi Expertise, Communication, and Organizing (Hardcover)
Jeffrey W. Treem, Paul M. Leonardi
R3,439 Discovery Miles 34 390 Ships in 10 - 15 working days

Expertise is an intriguing construct. Though it is highly desired, it is commonly characterized by exclusivity or being something esoteric making it both seemingly difficult to acquire and understand. This opaqueness surrounding the nature of expertise in organizational contexts is coupled with greater demands for specialized work and employees' increased reliance on communication technologies to complete tasks - trends that further complicate the evaluation of workers' knowledge and abilities. This volume draws upon original works, from scholars of diverse backgrounds, to explore how recent changes in the structure of organizational life have altered the nature of expertise. Specifically, this book aims to challenge the perspective that organizational expertise exists to be recognized and utilized, and offers an alternative lens that views expertise as emergent and constituted in communication among organizing actors. Examining the intersection of communication and expertise, within and across different contexts of organizing, offers new insights into the discursive, material, and structural influences that contribute to an understanding of expertise. This book offers a comprehensive view of organizational expertise by presenting theoretical frameworks for the study of expertise, providing reviews of how the study of expertise has evolved, applying perspectives on expertise to different domains of organizational practice, and presenting new directions for the study of the intersection of expertise, communication, and organizing. The result is a treatment that considers expertise in diverse forms and across a variety of contexts of organizing, and in doing so provides valuable content to researchers from multiple disciplinary backgrounds.

The Presentation Lab - Learn the Formula Behind Powerful Presentations (Paperback): S. Morton The Presentation Lab - Learn the Formula Behind Powerful Presentations (Paperback)
S. Morton
R664 R480 Discovery Miles 4 800 Save R184 (28%) Ships in 9 - 17 working days

"Revealing the difference between great slides and great presentations"

Based on a proven process from one of the world's most prominent presentation consultancy and design firms, "The Presentation Lab" challenges everything you thought you knew about creating and delivering engaging business presentations. Author Simon Morton shares his unique "Presentation Optimization" methodology and takes readers on a journey of evolution and revolution to discover what makes an effective presentation (and you may be surprised to know that great design is the last thing you need to worry about).

Using practical tips and drawing on Simon's experiences working with companies around the globe, The Presentation Lab will help everyone who ever needs to present by revealing what works, what doesn't and, more importantly, why. "The Presentation Lab "tackles "Death by PowerPoint" head on by dispelling presentation myths, examining the latest presentation innovations, exploring new concepts for audience engagement and delivery and challenging to status quo of today's business presentation landscape.

Crisis Communication - Managing Stakeholder Relationships (Paperback): Audra Diers-Lawson Crisis Communication - Managing Stakeholder Relationships (Paperback)
Audra Diers-Lawson
R1,380 R1,291 Discovery Miles 12 910 Save R89 (6%) Ships in 5 - 10 working days

Crises come in many shapes and sizes, including media blunders, social media activism, extortion, product tampering, security issues, natural disasters, accidents, and negligence - just to name a few. For organizations, crises are pervasive, challenging, and catastrophic, as well as opportunities for organizations to thrive and emerge stronger. Despite the proliferation of research and books related to crisis communication, the voice that is often lost is that of the stakeholder. Yet, as both a public relations and management function, stakeholders are central to the success and failure of organizations responding to and managing crises in a cross-platform and global environment. This core textbook provides a comprehensive and research-driven introduction to crisis communication, critical factors influencing crisis response, and what we know about predicting stakeholder responses to crises. Incorporated into each chapter are global case studies, ethical challenges, and practitioner considerations. Online resources include an extensive set of multimedia materials ranging from podcast mini-lectures to in-class exercises, and simulation-based activities for skills development (https://audralawson.com/resources/crisis-communication-managing-stakeholder-relationships/). Demonstrating the connection between theory, decision-making, and strategy development in a crisis context, this is a vital text for advanced undergraduate and postgraduate students of Communications, Public Relations, Marketing, and Strategic Management.

Start with No - The Negotiating Tools That the Pros Don't Want You to Know (Hardcover, 1st ed): Jim Camp Start with No - The Negotiating Tools That the Pros Don't Want You to Know (Hardcover, 1st ed)
Jim Camp
R679 R608 Discovery Miles 6 080 Save R71 (10%) Ships in 18 - 22 working days

Think win-win is the best way to make the deal? Think again. It’s the worst possible way to get the best deal. This is the dirty little secret of corporate America.

For years now, win-win has been the paradigm for business negotiation—the “fair” way for all concerned. But don’t believe it. Today, win-win is just the seductive mantra used by the toughest negotiators to get the other side to compromise unnecessarily, early, and often. Have you ever heard someone on the other side of the table say, “Let’s team up on this, partner”? It all sounds so good, but these negotiators take their naive “partners” to the cleaners, deal after deal. Start with No shows you how they accomplish this. It shows you how such negotiations end up as win-lose. It exposes the scam for what it really is. And it guarantees that you’ll never be a victim again.

Win-win plays to your emotions. It takes advantage of your instinct and desire to make the deal. Start with No teaches you how to understand and control these emotions. It teaches you how to ignore the siren call of the final result, which you can’t really control, and how to focus instead on the activities and behavior that you can and must control in order to negotiate with the pros.

Start with No introduces a system of decision-based negotiation. Never again will you be out there on a wing and a prayer. Never again will you feel out of control. Never again will you compromise unnecessarily. Never again will you lose a negotiation.
The best negotiators:
* aren’t interested in “yes”—they prefer “no”
* never, ever rush to close, but always let the other side feel comfortable and secure
* are never needy; they take advantage of the other party’s neediness
* create a “blank slate” to ensure they ask questions and listen to the answers, to make sure they have no assumptions and expectations
* always have a mission and purpose that guides their decisions
* don’t send so much as an e-mail without an agenda for what they want to accomplish
* know the four “budgets” for themselves and for the other side: time, energy, money, and emotion
* never waste time with people who don’t really make the decision

Start with No offers a contrarian, counterintuitive system for negotiating any kind of deal in any kind of situation—the purchase of a new house, a multimillion-dollar business deal, or where to take the kids for dinner. It is full of dozens of business as well as personal stories illustrating each point of the system. It will change your life as a negotiator. If you put to good use the principles and practices revealed here, you will become an immeasurably better negotiator.

Engineering Speaking by Design - Delivering Technical Presentations with Real Impact (Paperback): Edward J. Rothwell, Michael... Engineering Speaking by Design - Delivering Technical Presentations with Real Impact (Paperback)
Edward J. Rothwell, Michael J. Cloud
R1,596 Discovery Miles 15 960 Ships in 10 - 15 working days

From the Authors of Engineering Writing by Design: Creating Formal Documents of Lasting Value Engineering presentations are often a topic of frustration. Engineers complain that they don't enjoy public speaking, and that they don't know how to address audiences with varying levels of technical knowledge. Their colleagues complain about the state of information transfer in the profession. Non-engineers complain that engineers are boring and talk over everybody's heads. Although many public speaking books exist, most concentrate on surface issues, failing to distinguish the formal oral technical presentation from general public speaking. Engineering Speaking by Design: Delivering Technical Presentations with Real Impact targets the formal oral technical presentation skills needed to succeed in modern engineering. Providing clear and concise instruction supported by illustrative examples, the book explains how to avoid logical fallacies (both formal and informal), use physical reasoning to catch mistakes in claims, master the essentials of presentation style, conquer the elements of mathematical exposition, and forge a connection with the audience. Each chapter ends with a convenient checklist, bulleted summary, and set of exercises. A solutions manual is available with qualifying course adoption. Yet the book's most unique feature is its conceptual organization around the engineering design process. This is the process taught in most engineering survey courses: understand the problem, collect relevant information, generate alternative solutions, choose a preferred solution, refine the chosen solution, and so on. Since virtually all engineers learn and practice this process, it is so familiar that it can be applied seamlessly to formal oral technical presentations. Thus, Engineering Speaking by Design: Delivering Technical Presentations with Real Impact is inherently valuable in that it shows engineers how to leverage what they already know. The book's mantra is: if you can think like an engineer, you can speak like an engineer.

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